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Emma M
Customer Reviews for AJ Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facility was closed at pickup time, used app, process was straight forward and quick. Truck was clean but driver-side rear light and blinker was out, did not work. That should probably be part of the pre-rental check.
Letitia HVery easy return
LINDA FWe had closer uhauls but the gentleman who helped us hook up was very polite he told us what to do when we brought it back, overall I was very pleased with the service
CHERYL SSuper friendly place!
DARYL BThe customer service here was helpful and speedy. Thanks!!
DONNA SOnly bad comment was the tire condition on the duel trailer was not up to my standards. The gentleman at pickup day of the trailer was very professional. Thank You
Philip NProcess worked well.
Kathleen Csuper easy drop off - very helpful attendant!
CATHERINE KNothing
James BI go out of my way to rent here. You will not meet friendlier owners and better-maintained equipment.
Patricia CIt took me a little bit to figure out how to open the lock for the key box but otherwise didn’t have a problem
John SOMG, the cargo area of the truck smelled like dead hooker. Needs a good wash. I would not have put anything with fabric in it. However, the service at this location is excellent and friendly. Overall a pretty good experience.
SCOTT WAlways top shelf service at tis location !
H Pgreat pick up location. Very easy to do. Also, very friendly & helpful attendant at site.
Larry LThe roof leaked right over the steering wheel so the driver got wet
GENE DStaff was extremely friendly and helpful! They made things very easy during a stressful move.
RENEE SAll well super well truck in order and dealer nice and friendly, quick and polite !!! Just had one issue, the roof leaked from the rain on the over head front. Wetted all the cardboard boxes, so the contents spilled out. About 25 boxes. I haven't found any damage and at this point I do not expect to. Very nice a supervisor made contact and offered a Telephone number to file a claim in the event I found damage, again I don't see any( of course I haven't made it all through the contents as of yet ) no worries. Very well pleased and would rent from the same dealer/Uhaul again without hesitation. Thank you for your time and efforts. Kind Regards, John Beard
JOHN BAJ'S Suncoast in Barre, vermont is only open till noon on Saturdays and closed Sunday. Even though no one was there at 12:30 I had no problem dropping off the trailer. There is a key drop box.
JASON BAJ Sunoco was amazing to work with friendly helpful staff!! Clean equipment, definitely will return if I’m ever in need of another UHaul!
HANNA CThe guys were very helpful and honest, hardworking and caring.
JOHN TGreat service and available
CARLO DMy moving was very smooth thanks to the help of this friendly and helpful U-Haul rental service I highly recommend it!
NORMA TThe only issue I had was that there was a spring from the driver's seat that had bust through the seat cover and was poking into my leg when I was driving, I tried to bend it back down but was unable to. Once I realized it was there I was much more careful about how I moved my right leg around while driving. It got the job done in the end though and everything else was fine.
Danielle LEverything went very well
KATHERINE WAlways have a good experience at AJ's Sunoco!
RICHARD TPaul was great at getting me what I need and helping me to get on the road. Great all around service for sure.
MERRILL Dexcellent staff and equipment selection
RONALD CLet them know that they will get a email for confirmation of the plate on truck . And have better zipper blades over all it was good service.
JOHN BAJ’s Sunoco is the only reliable rental location near us. They are the nicest and most accommodating people.
RICHARD OHole it the wall spot. No trash cans. No bathroom. Charged me for cleaning fee of there filthy truck I left spotless. Charged me for equipment I did not request. Please make this right..
Charles sNo one was there. But plenty of space to park and looks well maintained.
Peter BExcellent service and afvice
Arthur KA big shout out to the staff at AJ Sunoco, they are the best in the business. They are extremely professional and knowledgeable, other businesses should take note. It was a very pleasant experience, thank you Paul, Joyce, and Steve!
MARIO BGot me in and out fast and on the road
JACOB HWe arrived after hours the parking lot was a sheet of ice and the drop off procedure of taking pictures in the dark was a little crazy seeing it was 14 degrees out sliding all over the driveway
Jennifer WIt was excellent I can't think of anything
Rosemary BEasy pickup, clean vehicle with very nice ride.
JOHN RThe people are so accommodating and the location is perfect!
JOSHUA HSnow tires! I got stuck going up a hill! Very dangerous! Thank goodness I paid for roadside assistance. It still cost me xtra money. At least provide tire chains or something- it’s Vermont winters!
LISA DThe folks at AJ's Sunoco in Barre, Vermont we extremely helpful and professional. I had never driven a UHaul before, and as a 65-year-old woman, I was nervous and had a lot of questions. The people at AJ's Sunoco really reassured me and were so helpful. I will always rent with them in the future when I am in Vermont.
NOELLE WConvenient after hours pick up and drop off. Good customer service help by phone.
JENNIFER FWhether your policy or not, it is terrible customer service and a complete double standard for you to be able to alter the pick-up location less than 24 hours beforehand. My location was changed and instead of a 5 min drive you changed it to an hour. I then had to pay the upgrade fee to get a larger trailer because I was not able to travel to the other location.
JENNIFER SMade a 24hr reservation for 6:30am at one location and got bumped to another location that was 15 miles away. Not a huge deal but now I got some travel time to get there. I work closer to the new location so we thought, what if we can pick it up after work? So I call the new location and ask if the truck is there now and could I pick it up early? Sure no problem, but I have it rented for 8am. I thought he had the time wrong so I said, I have it rented for 6:30a. I just was wondering if I could pick it up early. So I go and pick it up. So far so good... kinda Well, turns out when they updated my pickup time, AND they changed my reservation to 12 hours. I mean, I should've known things were going to be messed up when they checked the computer and said I had reserved it for 48 hours. Now, I'll admit, I should've read the final receipt and made sure it wasn't messed up. But I didn't because well what's the worst that can happen if you have a reservation right? So we start moving because that's why we got the truck. We move that night, get up early and do some more moving. We move all day. About an hour before our 24hrs is up, we stop by our new home to pick up wallets and phones so we can go get the turn in done and get something to eat. I have a few missed calls from the pickup location, "Hey that truck was supposed to be here for 8!" I told them no, I rented it for 24 hrs and besides, I'm the guy who was supposed to have it for the day beginning at 6:30! SO we clean the truck and drive right over to turn it in. Pull up to the station to fill it with gas. The woman was reserved, not nice. She wasn't rude, but she made sure to let us know that it didn't matter what my reservation said, her husband told me to have the truck back by 8 and she hopes "bad rent Karma " gets us. My wife tried to talk to her but the woman was having nothing to do with it. When my wife said she was so sorry, that we didn't have our phones with us because we were moving, the woman just turns and says "Oh, I doubt that". So we paid, asked for a receipt but "the computer is down and I'll have to reboot the whole thing..." You know what, I'm good - we're done here. We'll take your bad wishes and move on. So, there's my experience. I should've been either a little more diligent and checked receipts to make sure things were correct after the changes, or kept my original reservation and wished the "guy" who apparently had the same truck at 8 good luck(maybe he would've ended up with Bad Rent Karma), or I should've just paid the extra $20 and got the bigger truck that was 2 miles away. Regardless, lesson learned.
MICHAEL EThe team at AJ Sunoco worked with me thru a trailer light issue with my car and got me on the road with the UHAUL trailer very quickly!
JOSEPH NMake sure that the vehicles are clean and have good refreshing smell the vehicle I got smells of dogs 🐕 and cats 🐈 😻 and there were a lot of funky odors coming up in the vehicles
WELLESSLEY MI highly recommend AJ Sunoco to anyone who needs to rent a truck. Personable, professional and a pleasure to deal with.
ALFRED LAs always quick check in and return.
JAMES RGreat customer service and very friendly. I highly recommend!
Michele BExcellent service!
ROBERT SExselent job .Thenks
MUMIN CThe guy ? Owner was incredibly social and helpful, polite and informative
ELIZBETH GA comment not about this location, but that we had reserved a truck for another location and was not called until the day before use that a truck was not available at our desired location. We ended up driving over an additional half hour out of our way due to this and had to pay for additional fuel for our own car and the truck...not happy about this! The Barre location manager was friendly and helpful.
PAUL DNothing to change, your service is great - thank you!
JAMES CSuper easy check-in, excellent equipment condition, easy turn-in. This was a great rental experience.
DUANE PWe did a drop off with the app and didn't speak to anyone at this location.
AEXIA VVery friendly, quick service
James CVery good experience.
melody hNothing, this location is always friendly and efficient
Elizabeth R