Customer Reviews for AJ Sunoco

Check in lady, Joyce, initially tried to tell me that I was required to purchase your insurance. I knew that wasn't true so I did not, but I did not appreciate this attempt at misleading me. I also did not like the idea that the van was only 1/4 tank full when I received it requiring me to guesstimate how much fuel to put in upon return. All rental vehicles should start at FULL to avoid the customer having to unnecessarily put in excess fuel to the company's benefit. Otherwise, I was pleased with my rental experience.

There's no point in doing check in prior to pickup. Still had to wait in line for half an hour.

Easy to check in and return vehicle. Friendly service!

one of the best experiences i have ever had

Good people they rock

I was told one location and had to pick up at another. Trailer had a bald tire which was exchanged for one with good tread. AJ Sunoco VERY PROFESSIONAL!

Service and employees all deserve an A+. Friendly, smart and all observed Covid precautions. Thanks so much. Marilou

Although the experience wasn't bad, this was not a professional feeling location.

Initial truck had bald tires. Glad I checked since I was driving 400 miles. Needed to exchange truck and got a newer truck one

Staff were friendly & courteous, they reviewed details well. Truck was in great shape. A grey experience! Thanks 😊

I was charged a cleaning fee after my after hours return. The rental was returned in perfect condition. No explanation why a cleaning fee was charged. My pictures show the truck was returned clean.

I got stuck with a 20 dollar charge that was not online and the appliance dollar is not availAble as I was told I had.

Very nice and helpful staff, great service. Five stars out of Five!

Friendly and welcoming staff and clean vehicle! Great experience!

The only comment I have was the gas was not were they indicated. I was told half way between 1/2 and Full but it was just barely over the half mark. Not a big deal but we could be charged for extra gas. Thank goodness we were not. Thanks Also I would like to note that we were up in the air for renting because of the size. I needed to get a king size bed home from the store. The king size bed fit fine in the 10x10. The clerk was very friendly and helpful I would give her five stars.

Very friendly and accommodating folks

Wonderful people.

I was charged for not cleaning the truck when infact i made sure i disinfected the truck with lysol . When i dropped the truck off i opened the bk door so the guy could come.out and inspect the back with me.instead he took my key and just sat and contiuned to talk to his friends and then tries to say there was sour milk in the truck when i didnt move anything but furniture and a few bags of cloths !!! As for maintained There was no driver side visor other then that it was ok.. However ill never rent there again the guy was rude when i came to drop it off like i was interrupting his coversation.

Just had trouble doing the return process online as the link would not work but other than that all is good Thanks

I was pleased. could not have been better.

Everything was great

the truck was filthy when we picked it up. Brakes were sticky and grabby when stopping. There was a small pebble crack in the windshield. No USB plug in the truck. Radio didn't work for most of the trip. When you pressed the radio scan button, it would just search and search and never land on a station no matter where I was. The gas pedal and brake pedal were too close together. The first time I hit the brakes, I hit the gas and the brakes at the same time. Not fun. The motor ran great which is the most important thing of all.

Not a thing .... everything was wonderful

Nothing. The place was great.

Nothing it was great

Extremely helpful, Molly was great!

Returned trailer after hours. No employees present

Fix the website

I was informed that because I reserved (via U-Haul.com) a cargo van and AJ Sunoco owns the vans, I am required to purchase insurance (an additional $20). This is not true for the other U-Haul vehicles at this site, which are owned by U-Haul. This information should be explicit when making a reservation on U-Haul.com, so that customers are not surprised by it when picking up their vehicle.

Thanks For the Wonderful Customer Service.. It was fastest that I ever gotten a rental Truck Before less then 10 minutes.. If I ever need to rent a U-Haul again I will definitely get it from AJs.

Drop off area was crowded, but that is to be expected since they were very busy.

I didn't notice the text message until I got home to double check the truck for damage. I found two small things and noted them with pictures as in instructed by the online service. The tenant at the pickup spot should walk you around the truck and ask if you have questions.

Talk to the manager he's a prick

The location was terrific!! What sucked was that the Uhaul 1/4 mile from my house didn't have a ramp trailer, so I had to put 30 miles On the TM just to use the truck/trailer for the 3 miles I needed it for.

The truck was clean and ready to go, and the staff answered all my questions fully and willingly

Nothing! The service was great! The staff were efficient and helpful. In addition they were friendly and answered all of my questions. Also, unlike other locations in the area, they are open on Sundays which makes pick up and return very convenient. In addition, they have plenty of available vehicles.

Fastest U-Haul return I've ever done. I really appreciate how quick and easy it was.

No problem with the pickup.

Excellent and friendly service!!! No needed recommendation

Best uhaul experience I've ever had. Speedy an efficient as well as courteous people!!

Three employees did not wear masks as a safeguard against virus while insisting that customers wear masks when entering the building.

The man was rude. Claims he had told you not to send anymore trailers because he had no room. So I drove an extra 10 miles to be made to feel like I was doing something wrong

This was the best, easiest and most friendly Uhaul rental I have ever had. Every Uhaul location should be like this one. I will come back for all my rental needs. Thanks again!

I felt I was overcharged for a cleaning fee. I will Dispute this, I should never have a $300 cleaning charge. I've been using U-Haul for over 2 years for my business needs and do not like the fact that I can be charged for whatever your representative feels like to charge.

All good ty

The girl at the store was wonderful. Helpful, and made drop off excellent

Everything went fine would use this location again.

The people who run this uhaul location are very helpful, kind, and accommodating. We had a great experience. We will definitely be renting from here again in the future

The original location, Buy Right Auto , in Easrlt Montpelier never showed up I had already reserved the truck online only to spend an hour awaiting for no one to show up. I had to go to Barre to get a truck. Not happy at all.

Everything was great! The woman who I spoke to on the phone was incredibly nice, she called me to check in because I was running a bit late to return the equipment and she was so pleasant, the rest of the staff were very helpful and knowledgeable.

Tons of friendliness and personality! This is a stellar crew that goes that extra little mile!

Service was very good, young lady in the office was very professional and punctual. The gentleman I also worked with on hookup was very professional and clean. Everyone did a fabulous job! Thank you Sunoco Team and uhaul!

They were fast and friendly

They were great. Appreciate the friendly service would highly recommend.

Previous person didn't sweep out the truck broken glass and a used tampon in the back

Provide a jack so customers can lift heavy trailers off of hitches. I had to scrounge wood from their lot to create a fulcrum in order to lift the trailer off of my hitch. Very unsatisfactory, not to mention unsafe!

The owner and staff were not wearing face masks as mandated by the State of Vermont. There needs to be a way for this transaction to take place without having to enter the building.

AJs is a solid business and very easy to deal with. They are both friendly and knowledgeable.

Good customer service! No hassles

Friendly, helpful, and fast!

Awesome staff!!! Very helpful gentleman sorry didn't get his name- he definitely deserves the best ranking!!!!