Customer Reviews for AJ Sunoco
(U-Haul Neighborhood Dealer)

1,306 reviews

320 Washington St   Barre, VT 05641

(802) 476-9737

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(802) 476-9737

320 Washington St
Barre, VT 05641

Services at this Location:

Hours

  • Mon–Fri
    7 am–5 pm
  • Saturday
    7 am–12 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HEATHER N. 
Rating:
3.0

I got charged for extra gasoline when I filled it right there at their location, in front of cameras. The truck had a full tank when I was finished. Not sure why the charge???

Burton L. 
Rating:
3.0

Parking lot had icy spots.

Lindsay K. 
Rating:
5.0

Your website has issues. I initially reserved a 5x8 trailer at this location, however, I subsequently received an email stating that I had to pick up the trailer in Williston. Completely unsatisfactory. Barre is a 40 mile round trip, Williston is a 150 mile round trip. Do the math. If you cannot honor your reservation at one location, then ensure the item is delivered there. Do not arbitrarily change locations and expect the client to understand without any explanation or option. I chose to cancel the reservation and reserve the smaller trailer.

David A. 
Rating:
5.0

They are so friendly and helpful. I would definitely rent my truck from this location again. Super easy!

carolynn S. 
Rating:
5.0

After discovering a tire issue on the trailer he had processed for me to rent, Armand set me up with another trailer. This meant providing me with a bigger unit as that's all that was available. I was not charged extra for better trailer! Great service from a great staff.

Reginald G. 
Rating:
4.0

The inside of the truck smelled like cow manure and was a bit muddy inside. We only needed it for a few hours so it was not a big deal. Overall a good experience and will use U-Haul again.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

excellent advising & extras (tv box, blankets, furniture dolly etc)- friendly & locally-trusted staff.

joe H. 
Rating:
5.0

I ordered a dolly, which was not available when I picked up the vehicle. Not a big deal, but it did mean I had to scramble at the last minute to find one elsewhere.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

Toby C. 
Rating:
5.0

I've used this location several times. The staff is friendly, helpful and a joy to talk to.

Craige O. 
Rating:
5.0

It would be nice if the mileage rate could be reduced especially with the cost of everything else out there this day in age. I can't think of anything else that could be improved. The rental staff was superb and the service was excellent!

LOUIS L. 
Rating:
5.0

great truck and great service

ed B. 
Rating:
5.0

I'm a repeat customer at this location. They are always helpful and pleasant to deal with.

John T. 
Rating:
5.0

Customer did not leave a comment.

EATON U. 
Rating:
5.0

Customer did not leave a comment.

Stephenie S. 
Rating:
5.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

Location was good, truck was very old and hard to drive.

Carol M. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

I was new at this, and realized it was faster to rent in person than online. I was walked through and explained each step of the process by the owner. I would rent from. Them again.. Taylor

lance T. 
Rating:
4.0

I was concerned that texts were sent to another person with my last name as well as to me. Highly insecure. Also somewhat creepy feeling on both sides that some computer assumption made the choice to notify unrelated people with semi personal info. What if I'd been running from an abusive husband? You'd have handed over a new address out of state. Not good.

VICTORIA R. 
Rating:
3.0

My original pickup location was moved to almost an hour away. This was extremely inconvenient since I was flying into an airport that was within walking distance of the pick-up location. I was not planning on using a rental car, and the truck was going to be my only transportation. The rental went off without any problems, but this scheduling conflict has left me with a less-than-acceptable opinion of U-Haul. The woman who helped with my trailer upgrade however was outstanding.

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

No problem with the site but I heard the 2 customers ahead of me having trouble getting the trucks they had reserved through U-Haul's on-line reservation service. I called the site directly for my reservation and I will be sure to do that in the future. It seems much more reliable!

judi J. 
Rating:
5.0

This rental experience was nearly catastrophic for us. I booked a 15' truck with trailer online at the Tunbridge VT site, about a month ahead. It said clearly on that reservation that that truck may not be available at that location, that I would get a call. I was nervous about that so I called the Tunbridge U-Haul direct and they told me I would get a call, the company has to move trucks around and she couldn't guarantee that they would have that size truck there. I asked when I would get confirmation and they said probably about a week ahead of my rental. I told her that would be too late to make other arrangements if I found out then that I couldn't rent what I needed but she couldn't help. I was going to call U-Haul direct but in a few days I got an email confirming my reservation. It said in the email that the pickup location was changed to AJ Sunoco in Barre. Nowhere in this email did it alert me that they also downsized me from a 15' truck to a 9' van. That is a fundamental and essential piece of information to leave out. Simply saying 'heres a link to view your reservation' with this info hidden there, is not adequate. If the info on the location change could be in the body of email, why not the vehicle size change? Especially when it is ridiculously obvious that a 9 ft van was not going to suffice if I had reserved a 15 foot. There was also no transparency regarding the lack of truck availability in VT, nor the fact that if you are more than an hour late to pick up your vehicle they cancel the reservation. So while I was waiting to try to fix this disaster I witnessed the owner dealing with two other people who were stranded without trucks they thought they were picking up, one guy did come hours after his pickup time, and calls from other U-Haul dealers in the state desperately looking for inventory too. I was "lucky" that it was a sunny weekend and I got the last highsided tow trailer along with the 9 foot van, which conveniently for U-Haul, together cost way more than my original reservation. To add salt to the wound, the after-hours drop off process was unnecessarily painful. No more just dropping the key off, now large signs threatened fees if we didn't return the rental online on our phone. The trailer return went ok, but took long requiring us to take pictures to show it was clean, and where we parked it presumably so the next person could find it, as if in the dark any of this was helpful to anyone. Plus you can't rent a trailer without the attendant verifying the hitch etc. It's not like this is a city bike you can just rent on your phone and just drive away, what a ridiculous waste of time after a long exhausting day. Then of course returning the van wouldn't work, the process locked up trying to upload the milage and fuel gauge pics. So after 20 minutes of struggling we threw the keys in the lockbox and got up early the next day to call AJ's to make sure our return went ok. He assured me it was fine, they have cameras to verify times and that the online process doesn't work most of the time so no fees. AJ's folks were great, U-Haul owes me $$ in my opinion with the bait and switch on my rental, buyer beware!!!

Anne C. 
Rating:
1.0

The email pick up and drop off links are HORRIBLE! They are confusing and it doesn't work. It wasn't just me, there was another person picking up and he couldn't get it to work. THANK YOU to the guy working at AJ's who helped both of us out and was late to an event. The drop off wasn't any better, it wouldn't let me upload the mileage and gas reading. I will never do a remote pick up for a uhaul EVER. I may not deal with UHAUL ever.

Brenda M. 
Rating:
3.0

Sunoco uhaul rental Washington st barre Vt, owner older man at desk very grumpy, bad morning I guess. Uhaul had a terrible shimmy, shake in front end got pretty violent at interstate speeds.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Smooth ride, nice people, affordable rates

Scott H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

I did not select this location, but was forced to go there for equipment. It was 40 miles one-way out of the way. That's 80 additional miles on contract.

Scott P. 
Rating:
5.0

Fast process in picking up and returning the rental.

Paul V. 
Rating:
5.0

Really thinks about the customer! Will use again for hauling and antique shopping

Samantha R. 
Rating:
5.0

Very helpfull!!

Henrietta J. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

This is a well managed UHAUL location; if the manager is given the time he will make the arrangements for anything offered through UHAUL! I was very impressed with the location and his ability to make me, the customer, his main priority!

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Meredith E. 
Rating:
2.0

My pickup and return were this past Sunday. So I used the option to use the smartphone pickup process., My cell reception there was not good enough to get through all the steps of the pickup process. So I called U-Haul customer service. My wait time to speak to someone was over an hour. This was very frustrating. Same thing for the return. Unable to complete the process and another long wait to speak to someone to help. Please figure out to make this work for this location.

David L. 
Rating:
5.0

Customer did not leave a comment.

Jan C. 
Rating:
3.0

Dropped on a Sunday they were closed called them on Monday to make sure everything was ok he said he checked it in

joseph J. 
Rating:
5.0

To educate all uhaul employees (not this location). I was told I could split my payment using 2 cards, however that is not true. The folks at AJ's went out of their way to help me. But the people on the phone gave me differing answers. Very frustrating and embarrassing when trying to pick up the truck. Also very frustrating that I had to drive 70 out of my way one way to pick up the truck and trailer. This resulted in an additional $121 cost because I went over mikes.

michelle L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

This location was excellent. However, before finding this rental we had a terrible experience with U-Haul. Our original reservation was changed to a different location, but when we went to pick up the van, we discovered that the agent failed to change the location in the record. The automated system did not work because we were at the “wrong” location. After waiting for 45 minutes on hold for customer service, the agent hung up on us and never called back. We tried to call back but the hold time was over an hour. We went home with no van. Horrible customer service for the automated truck rental. People are sitting in empty parking lots waiting for help that never comes. Really not ok.

Lisa C. 
Rating:
5.0

I really like this location and the owners of this U-Haul location.

Martin L. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Margo D. 
Rating:
2.0

Customer did not leave a comment.

beth H. 
Rating:
5.0

Reasonably priced

Paul M. 
Rating:
5.0

Lovely and knowledgeable couple .

Beth C. 
Rating:
5.0

Customer did not leave a comment.

Lori V. 
Rating:
5.0

service could not be better

William C. 
Rating:
5.0

Very informative and helpful

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

I have a local U-Haul dealer here in Montpelier but we have a great repor with AJ's in Bare and try to use them everytime we can.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Have more 20' trucks available!

shanon S. 
Rating:
4.0

The truck was really dirty and there were cigarette burns on the rubber of the window. I cleaned the best I could but It wasn't my mess. I rent from uhaul frequently so I don't want the dirty truck to be on my name.

Brandie C. 
Rating:
3.0

Customer did not leave a comment.

Braedon V. 
Rating:
4.0

The service provider was very nice, and helped me out a lot, during what can be a very difficult time.

Peter J. 
Rating:
5.0

The people running the Uhaul rental were very accommodating and helpful. I will go to them again when I need a trailer.

patricia W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Folks were kind, flexible, and professional!

shawn B. 
Rating:
5.0

Customer did not leave a comment.

Michelle Z. 
Rating:
5.0

Nice job AJ's!

Ian A. 
Rating:
5.0

The truck cab was dirty and there was water in the armrest handhold - it was almost full - seems like the windows had been left down during a rainstorm. I was in a hurry and the place was busy, so I didn't have time to deal with it at the moment. But, overall, this location was great. No issues. I do have issues with U-Haul overall, however, if anyone would care to contact me about those.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

taylor P. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

There where holes in the side of the roof. I drove through some thunder storms and the roof leaked. Some of my stereo equipment got wet as well as some boxes that expensive painting where in. I need to examine the contents to check for damage but can't do that until we get a new house which could be a while.

michael W. 
Rating:
5.0

Brand new 6X12 trailer. Very nice and clean.

Ian A. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
4.0

Customer did not leave a comment.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Everything went smoothly. The more the customer can fill out their rental form, the better.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

filling out the forms online was easy and and finishing up at the location made it quicker and a return for the equipment was fast and easy too

alvin B. 
Rating:
5.0

The back door of yhe truck would not close. Had to strap everything in to insure it would not fall out

Wayne E. 
Rating:
5.0

The husband and wife that own AJ Sunoco/uhaul location are the friendliest people I've ever had at any uhaul locations I've rented from over the last 35 years.

Bob H. 
Rating:
1.0

Forced me to buy insurance when I had an option to declinewhen I reserved the rental.

Josh F. 
Rating:
3.0

I returned the truck a day earlier than planned but didn't receive any money back. Other than that the truck was really good.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Ayman H. 
Rating:
5.0

Customer did not leave a comment.

Briana D. 
Rating:
5.0

the folks were very nice to work with, and helped to get us on our way as quickly as possible, we thank them for the hard work they do

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Wayne E. 
Rating:
5.0

Armand was great. Top notch service. Will highly recommend!

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Keven M. 
Rating:
5.0

A J Sunoco folks were friendly and knowledgable and helpful

Bill H. 
Rating:
5.0

Friendly, knowledgeable, very easy and convenient pick up and return. Van in excellent condition and clean. I'm a very happy, grateful customer. Thank you!

Lucinda G. 
Rating:
5.0

Customer did not leave a comment.

AMBER R. 
Rating:
2.0

They didn't have the 24 blankets I reserved, only 12. The drivers windshield wiper fell off the first swipe of the window. There was no mounting tab in the blade. Instead of owning these mistakes he blamed Uhaul.

Brian S. 
No reviews have been submitted for this location.

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