We chose Burlington, Vermont as our pick up location and for the first reservation on 4/10/21 we were going to have to pick up in Morrisville, Vermont so we rescheduled to 4/17/21 and again requested Burlington, Vermont and had to pick up the truck in Barre, Vermont. We were not very happy about that.Paul C.
Customer Reviews for AJ Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
explain how to adjust mirrors when backing upJames S.
Nothing - the folks at AJ Sunoco were wonderful - letting me know that a truck was available, helping get the last minute reservation on the phone.Karen T.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Alden H.
Perfect as always!Michael A.
Have the truck where I reserved it....Ryan M.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.Douglas P.
Everything was seemlessmike A.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.David L.
Friendly customer serviceMaurice B.
Customer did not leave a comment.JANE W.
Customer did not leave a comment.Nancy S.
Service was friendly and efficient. Good people.John M.
the owners are very pleasant and helpfulRonald C.
Customer did not leave a comment.Brian M.
I live in Vermont. Vans or Trucks in Vermont, in the wintertime, need SNOW TIRES. While I appreciate the friendliness and customer service of this particular location, the Van was not winter-ready. It is a 2-wheel drive vehicle with no snow tires...so of course, I got stuck in our driveway trying to return the van. We had to call in a tow truck to get us out. Luckily, there was no damage. However, a 6-hour day became an 8-hour day and a relatively affordable day, became rather expensive.Scott F.
Customer did not leave a comment.Trevor S.
Limited straps and inventory on retail goods to assist moving, thankfully they had the furniture dolly , one left, or I would have been out of luck for moving that day.. Blankets were great. No rope to buy , i had to go to walmart whiich is miles away and changed my whole schedule, , I thought they would have everything I needed to move. and also would make more money on me next time because the price point on that purchase is higher.Richard P.
The process of there lack of Mantance on put lifes at risk in snow store..there vehicle s Hireable n lack of Mantance bald tires The U-haul sucked alonethis was the most horrible unmaintained peace junk truck u-haul No one showed came out to explain on how to drive or anything about the u haul truck and the horrible bald tires put lifes a risk by them not providing proper maintenance on there U-haul trucks horrible unmaintained peace of junk ever never ever rent again for there service sucks n u hauls are dangerous and also unsafe..Karri S.
Put tires that work on your trks., couldnt even get out of my flat driveway and it was flat.. Wasted $ 70 for a tour of my town and didnt even move anything... Qaste of money.....Christian P.
people were friendly and very helpfulLOUISA T.
Customer did not leave a comment.Terry C.
Not much ðŸ¤·â€â™‚ï¸ Came up with a catchy slogan campaign for you guys at Uhaul l, my nephew and I rented one to go to Boston to deliver a portable refrigerated ice skating rink, during the trip we came up with a great campaign Would be great to get together on it, Woukd be huge, and funny! And True!Damian R.
Customer did not leave a comment.Diane M.
Customer did not leave a comment.diane M.
Customer did not leave a comment.Monte C.
They called me asking where the truck was- then charged me additional expenses after the fact without notifying meJeffrey D.
Customer did not leave a comment.chris T.
Joyce was a great help and handled a tricky situation with the computers very well!Catherine W.
The man who helped us was friendly, knowledgeable and helpful!Caryn P.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Myriam B.
Customer did not leave a comment.Clara G.
Customer did not leave a comment.Therisa L.
Check in lady, Joyce, initially tried to tell me that I was required to purchase your insurance. I knew that wasn't true so I did not, but I did not appreciate this attempt at misleading me. I also did not like the idea that the van was only 1/4 tank full when I received it requiring me to guesstimate how much fuel to put in upon return. All rental vehicles should start at FULL to avoid the customer having to unnecessarily put in excess fuel to the company's benefit. Otherwise, I was pleased with my rental experience.James W.
Customer did not leave a comment.paula H.
There's no point in doing check in prior to pickup. Still had to wait in line for half an hour.Tyler W.
Easy to check in and return vehicle. Friendly service!David S.
Customer did not leave a comment.Robin R.
one of the best experiences i have ever hadGeorge O.
Good people they rockScott D.
I was told one location and had to pick up at another. Trailer had a bald tire which was exchanged for one with good tread. AJ Sunoco VERY PROFESSIONAL!Stephen H.
Customer did not leave a comment.Dan C.
Service and employees all deserve an A+. Friendly, smart and all observed Covid precautions. Thanks so much. Mariloumarilou H.
Customer did not leave a comment.Timothy R.
Although the experience wasn't bad, this was not a professional feeling location.Eric G.
Initial truck had bald tires. Glad I checked since I was driving 400 miles. Needed to exchange truck and got a newer truck oneShawn L.
Customer did not leave a comment.James D.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Jeremy N.
Customer did not leave a comment.Warren W.
Customer did not leave a comment.JOHN D.
Staff were friendly & courteous, they reviewed details well. Truck was in great shape. A grey experience! Thanks ðŸ˜Šjay C.
Customer did not leave a comment.anita P.
Customer did not leave a comment.Eleanor P.
I was charged a cleaning fee after my after hours return. The rental was returned in perfect condition. No explanation why a cleaning fee was charged. My pictures show the truck was returned clean.JONATHAN T.
I got stuck with a 20 dollar charge that was not online and the appliance dollar is not availAble as I was told I had.Zachary W.
Very nice and helpful staff, great service. Five stars out of Five!Peter D.
Friendly and welcoming staff and clean vehicle! Great experience!Keisha V.
The only comment I have was the gas was not were they indicated. I was told half way between 1/2 and Full but it was just barely over the half mark. Not a big deal but we could be charged for extra gas. Thank goodness we were not. Thanks Also I would like to note that we were up in the air for renting because of the size. I needed to get a king size bed home from the store. The king size bed fit fine in the 10x10. The clerk was very friendly and helpful I would give her five stars.Judith R.
Very friendly and accommodating folksDuane N.
Customer did not leave a comment.Paul G.
Wonderful people.Nora H.
Customer did not leave a comment.Richard B.
I was charged for not cleaning the truck when infact i made sure i disinfected the truck with lysol . When i dropped the truck off i opened the bk door so the guy could come.out and inspect the back with me.instead he took my key and just sat and contiuned to talk to his friends and then tries to say there was sour milk in the truck when i didnt move anything but furniture and a few bags of cloths !!! As for maintained There was no driver side visor other then that it was ok.. However ill never rent there again the guy was rude when i came to drop it off like i was interrupting his coversation.Rickki W.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Reid M.
Just had trouble doing the return process online as the link would not work but other than that all is good ThanksPhalan H.
Customer did not leave a comment.Andrew B.
I was pleased. could not have been better.Jay S.
Customer did not leave a comment.Carlton P.
Everything was greatRoger B.
Customer did not leave a comment.Judith S.
the truck was filthy when we picked it up. Brakes were sticky and grabby when stopping. There was a small pebble crack in the windshield. No USB plug in the truck. Radio didn't work for most of the trip. When you pressed the radio scan button, it would just search and search and never land on a station no matter where I was. The gas pedal and brake pedal were too close together. The first time I hit the brakes, I hit the gas and the brakes at the same time. Not fun. The motor ran great which is the most important thing of all.Carl F.
Customer did not leave a comment.Naomi H.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Michael D.
Not a thing .... everything was wonderfulANGIE B.
Nothing. The place was great.Don W.
Nothing it was greatDeborah W.
Extremely helpful, Molly was great!Danielle H.
Customer did not leave a comment.John M.
Returned trailer after hours. No employees presentRyan C.
Fix the websitePaul P.
Customer did not leave a comment.Philp A.
I was informed that because I reserved (via U-Haul.com) a cargo van and AJ Sunoco owns the vans, I am required to purchase insurance (an additional $20). This is not true for the other U-Haul vehicles at this site, which are owned by U-Haul. This information should be explicit when making a reservation on U-Haul.com, so that customers are not surprised by it when picking up their vehicle.Heather D.
Customer did not leave a comment.Cherisse C.
Thanks For the Wonderful Customer Service.. It was fastest that I ever gotten a rental Truck Before less then 10 minutes.. If I ever need to rent a U-Haul again I will definitely get it from AJs.Flinda H.
Customer did not leave a comment.Daniel B.
Drop off area was crowded, but that is to be expected since they were very busy.Matthew D.
Customer did not leave a comment.Michael R.
I didn't notice the text message until I got home to double check the truck for damage. I found two small things and noted them with pictures as in instructed by the online service. The tenant at the pickup spot should walk you around the truck and ask if you have questions.Theresa U.
Talk to the manager he's a prickWilliam D.
The location was terrific!! What sucked was that the Uhaul 1/4 mile from my house didn't have a ramp trailer, so I had to put 30 miles On the TM just to use the truck/trailer for the 3 miles I needed it for.David R.
Customer did not leave a comment.COLIN G.
The truck was clean and ready to go, and the staff answered all my questions fully and willinglyDaniel B.
Nothing! The service was great! The staff were efficient and helpful. In addition they were friendly and answered all of my questions. Also, unlike other locations in the area, they are open on Sundays which makes pick up and return very convenient. In addition, they have plenty of available vehicles.Brigette B.