The location was extremely convenient for us, as we live in the area.
Richard P.
Customer Reviews for AKE Holdings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I could not pick up my uhaul at my scheduled time. After calling customer service she was unable to help me and was very short with me (though I was honestly very patient and polite with her). I was transferred and someone else was able to find me. After getting there I had to wait 15 minutes for someone to meet me. He was great though. I did my pre-inspection of the vehicle online and noted that the driver side mirror was broken. When I got me bill the next day, I was charged for the broken mirror. I've reached out to customer service about that and am still waiting to hear back from someone.
Michael W.Having the drive way or the entrance more visible to the public.
Irene W.The supervisor manager was the best yet
Milton J.The site is hidden, I passed by it twice, it was down a dirt road.
Gordon S.The equipment that I rented was a little faulty. The issue wasn't major and I was still able to get the job done. On a scale of 1-10 I'd rate it a 7.
Alexis J.Near my house so it was an easy pickup for me. I was able to get the truck soon after I arrived. The guy explained everything to me and was very helpful.
Allen G.Horrible communication. Tried calling the owner several times for pick up and drop off with no response or callback.
Lanedra B.The location is an old house hidden from view by an overgrowth of trees and brush at the street. The U-Haul equipment is located mostly behind the house. There was a very small sign located by the driveway, but I would have missed it if I hadn't called and asked directions and looking for it. The guy we met was pleasant.
Glen H.Do not permit U-Haul to operate out of someone's home. Difficult to find. Yard is nothing but mud from the truck traffic. Stood outside to conduct business. No office of any kind in which to conduct business. No walk down of truck. No review of mileage or fuel in tank. Had to ask about light on dash.
David S.Maybe have some 4 wheel dollies on hand. Something you can stack boxes on easy for the ladies to roll to their destination with a handle on it, not the little dollies with no handle on to it.
Anthony H.Drove by this place for years didn't even notice it was there. Gas level was lower than the app said.
Deven B.This was a easy & simple process. I love it & my POC Guy was so friendly & polite! Super helpful!
sharon L.Kenny was amazing. He made the moving experience very easy for my family.
Sheila E.He was very friendly and professional, and the location was great.
michael W.I have been dealing with Mr. Kenny for a while now and he has always been taking care of his customers. He goes over and beyond to make sure that his customers are well taken care of. Go on over and meet your Big Brother ( Mr. Kenny) it's a family affair.
Shawn N.This truck had a foul smell and was dusty and dirty. The man who was supposed to meet us did not show. He then told me his friend was bringing me the key. He was also a no show. When I finally reached the guy I was going to meet he told me the key was over the visor. We were supposed to get the truck for the 19.95$price because they didn't have the small truck I wanted. I was charged for way more miles than I drove this truck. When we picked it up we almost ran out of gas before we could get to an open station. I will never use a U-Haul again. I feel like I was treated very poorly by both rental places I used recently. These people seem to be an unsavory bunch who rent out your product. You need to be more selective when using the U-Haul name.
Regina C.Worked great as is
Jonathan Y.The location was a little difficult to find because of the angle of the driveway, but that can't be changed. Picking up was a breeze and the person that assisted us was phenomenal!
Gregory M.Service was great !
NAOMI N.Please improve signage to make it clear that this is a Uhaul location. It looked like a residence, and I did not see the signage until I passed the location and turned around.
Matthew H.Although I had no issues with renting the uhaul the experience of lack of personal customer to business was odd I only talked over the phone and never meet the dealer in the dealing Although Kenneth was professional and courteous and ready to to help in anyway, the lack of personal and customer experience and not dealing face to face was very uncomfortable for me but I am old fashioned and not proned to doing business over the phone or internet. This is the only reason I would not recommend this location personally. Other then that everything went smoothly
James H.The link to upload my Driver's License expired too quickly. I had to request it be recent.
ALICIA J.Not happy about paying for extra miles when U-Haul sent us from North Macon to South Macon which added extra 21 miles.
Rupert W.Easiest rental process I've experienced.
Paul E.There was no gas in the truck upon arrival, and the inside of the truck was dirty/not clean.
James J.Wrong trailer # put on contract. Charged an additional $280. When I speak to AKE Holdings they are rude
Gregory M.This location was good but I think I am done with Uhaul
Virginia W.Miles aren't enough and they really don't talk you
Latasha S.The owner was awesome. Great customer service and the truck was really nice
LANITA J.The back life gate door was broken I had to lift it and pull it down...
Derek J.You guys are great. Very helpful and pleasant on the phone and in person. Thank you.
Kimball M.No sign by road. It is a house. Had to call to find someone. Then they still didn't check it in for 3 days.
Pamela B.Thank you Mr.Kenneth, you made it so easy to rent a Uhaul Truck from your company.
Ernestine T.Get them some different space for storing uhauls It is a Bad set up right …the guy was really nice tho. Even with the situation of area, he is doing his best to make the situation better!
MARK S.N/A
Tammie G.Had to connect my own trailer. Management was not on scene, watched from remote location via camera. Had to move trucks out of way before connection could be completed.
BRUCE H.I didn't see this at the time of pickup, but once I got to the car location and loaded the car, I found that the ratchets for the tire straps were frozen, rusted from sitting outside and couldn't be moved. I couldn't loosen them by hand. Fortunately I had a hammer with me and was able to knock them loose, but even after loosening, they were cantankerous and refused to stay in the locked down position. I had to stop frequently throughout the trip to retighten the straps. From this perspective, I do feel that this was a safety issue. Working with The owner was excellent. He is very customer oriented and very pleasant to deal with.
Kevin S.Nothing he deserves a raise he went above and beyond thank you thank you thank you 😊
Shawntell W.Thanks for everything! Kenneth made sure everything was good and sanitized!
Brittany D.A sign both ways to see better
DENNIS B.Very friendly gut, took great care of me .
Sean L.Went above and beyond. This kind of excellent service can't be beat.
Juliet C.Inspect and maintain equipment have it ready to be utilized when required.
JOHNNY F.Could not find it at first because it is a hidden driveway that leads to a housing unit - not a business. Tiny dirt driveway that you leave truck behind the housing unit. Not a nice area would have been scared if I was alone. There is a little sign next to the driveway but I actually parked next door at CVS and walked over to look down driveway - when I saw another truck I knew I was at the right place.
CARL F.