This location was good and easy to access. The issue is that online allowed me to select counter service pick up but when we got there they said it was all done online via a code box. I called the number and the uhaul agent was not helpful. She kept.saying she saw the reservation but it wasn't accessible to her and she needed to speak to the employee of the location. She spoke to him and there was a point where the employee had to call another employee and then we had phones to phones talking trying to figure it out. They finally had discovered where the key was and I was able to get my uhaul.
Aramani T
Customer Reviews for Aladdin Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, helpful and efficient.
Jackie Hthe guy behind the counter told me 5X he wasn’t able to help me get the keys to my u-haul because everything is “self-serve” and it took me an HOUR to get my u-haul after contacting guest services 3 separate times. huge pain because my u-haul was already technically rented even though i didn’t have the keys. guest services had to contact the guy i ALREADY asked for help in order to help me
SALEM SBad business they lie and steal money do not rent from them
berniece cThe body exterior was not clean.
Francis DThe customer service was excellent given that I had difficulty getting the truck I originally was supposed to have, make sure the right key box is assigned.
Doris PI hate apps online I was frustrate then call them then explained to me clear about online app I hate online app
ANA GThe location is fine, but the trucks are obsolete and need to be replaced. I'm sure corporate knows this.
Daniel SPickup process wasn’t easy at all, finished everything on the app and got to the step of having the key and that was it, an hour wasted of my time as the counter person at the gas station told me that he didn’t have they key and I should get it myself from the lock station outside the the door . After calling customer service and calls they made to the owner of the place , that person came out with they key!!!
Amr I