I am very dissatisfied since l had the vehicle for about 3 hours didn’t drive over a few miles got charged for a 2nd driver because when l said l wouldn’t be driving it and added my boyfriend without them telling me you charge $20 for a 2nd driver l should have been informed of that plus being charged for 4 gallons of gas when l didn’t even use 1 gallon is utterly ridiculous. I should have been able to just have my boyfriend fill out a completely different application since l wanted him to drive instead of myself. I will not be renting from your company again.
Jennifer O
Aladdin Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tampa, FL 33613
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Customer Reviews
- 3.5 Average Customer Rating
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This location was good and easy to access. The issue is that online allowed me to select counter service pick up but when we got there they said it was all done online via a code box. I called the number and the uhaul agent was not helpful. She kept.saying she saw the reservation but it wasn't accessible to her and she needed to speak to the employee of the location. She spoke to him and there was a point where the employee had to call another employee and then we had phones to phones talking trying to figure it out. They finally had discovered where the key was and I was able to get my uhaul.
Aramani TVery friendly, helpful and efficient.
Jackie Hthe guy behind the counter told me 5X he wasn’t able to help me get the keys to my u-haul because everything is “self-serve” and it took me an HOUR to get my u-haul after contacting guest services 3 separate times. huge pain because my u-haul was already technically rented even though i didn’t have the keys. guest services had to contact the guy i ALREADY asked for help in order to help me
SALEM SBad business they lie and steal money do not rent from them
berniece c