Customer Reviews for Alamo Auto
(U-Haul Neighborhood Dealer)

181 reviews

6767 Culebra Rd   San Antonio, TX 78238

(210) 899-3682

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(210) 899-3682

6767 Culebra Rd
San Antonio, TX 78238

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 7 pm
  • Sun: 12 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanja Z. 
Rating:
5.0

Keep up the good work.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Rito O. 
Rating:
5.0

Reza was very helpful. I will definitely go back to this location again.

ADRIANA R. 
Rating:
5.0

A great moving experience. Both on pick up and drop off!!!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

While towing the auto transporter there was a blow out on one of the tires.

FRANK G. 
Rating:
5.0

I was satisfied

Anita R. 
Rating:
4.0

Customer did not leave a comment.

Ricardo C. 
Rating:
4.0

Customer did not leave a comment.

MARIA W. 
Rating:
5.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Customer service was excellent and friendly

jose C. 
Rating:
5.0

Reza is an awsome person and provided great customer service.

Susanna A. 
Rating:
2.0

Too rushed, too many charges. Overpriced.

Roland B. 
Rating:
5.0

Service is excellent everything is perfect

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Excellent customer services. recommand

Gaetan D. 
Rating:
1.0

This location added a service that I did not request with my online reservation. I requested it to be removed but I was told it cannot be removed because that's how the reservation was made. I specifically remember declining all extra add ons to keep cost low. I will not use uhaul any more because of this bad experience. And I will share my negative experience with friends and family so they're not having to pay for things not asked for.

Daniel A. 
Rating:
1.0

Customer did not leave a comment.

Marina R. 
Rating:
5.0

Good Customer Service

Vikas M. 
Rating:
5.0

Customer did not leave a comment.

Tracey P. 
Rating:
4.0

Vehicle smelled of smoke. Dome light would not go out, battery died so had to get a jump start. Representative was good but abrasive.

Rhonda S. 
Rating:
3.0

Please reach out to clients when having with having issue to overbook on people reservation since alerting that day does not help clientele with what they had planned for that day reservation.

Caleel T. 
Rating:
5.0

Everything was good

DAVID C. 
Rating:
1.0

Have the truck cleaned before renting it out and the man in charged is reaping people off he told me the truck had 3 quarters of a tank to bring it back the same way and I did and he said that he had told me a little over more than 3 quarters i told him no and he got mad told me to leave and for me to suck his dick never again will I go there

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

OLINDA R. 
Rating:
5.0

Making sure when a customer reserves 2 trucks Ana a car hauler that they are ready at same location and same same time instead of diving 50 miles to get my second trick on the next day as they could not find a 15 ft truck after I reserved it

JACOB L. 
Rating:
5.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Customer did not leave a comment.

abdulrahmam A. 
Rating:
5.0

Fast, convenient and friendly service.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Thankyou for helping me! Another Lovation let me down and I came here and got helped right away. Got advice and how to drive this big truck and the boss was very kind with me .

Diana H. 
Rating:
5.0

Great Service!!!

David C. 
Rating:
5.0

Everything was perfect

DAVID C. 
Rating:
5.0

Excellent experience - very friendly and welcoming.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

enriqueta G. 
Rating:
5.0

Everything was perfect. No improvements needed.

Aaron M. 
Rating:
5.0

Easy to setup, rent and return. Convenient location!

Jon C. 
Rating:
5.0

This man has excellent service for U-Haul customers. If you need any specific vehicle or trailer, he will bend over backwards to get it for you as long as you give him enough notice to secure that equipment. I highly recommend this place for equipment rental.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Candic V. 
Rating:
3.0

I had to wait outside to wait for my truck

Lucas G. 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Above and beyond in customer service.

Arianna A. 
Rating:
5.0

N/A

Lewis G. 
Rating:
5.0

Customer did not leave a comment.

Dane V. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

I highly recommend Alamo Auto if you are needing a rental truck and any moving supplies or equipment. Mr. Amiry takes pride in what he does and helps his customers 100%.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Alamo Auto was friendly and helpful! Will definitely use again - and recommend!

Anna C. 
Rating:
5.0

Our best Uhaul experience ever!! Reza kept in communication with us and was extremely flexible and kind when our plans didn't go as we were hoping. I could tell he was trying to balance helping us and the customer who had reserved the uhaul after us the next day. I will 100% recommend his location to others, especially Air Force families. Location is just a bit out of the way but I would have driven twice as far for service like that. Excellent, excellent, excellent service!

Alison C. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

All good thank you :)

MIGUEL L. 
Rating:
5.0

Incredibly professional and made the entire moving process so much easier with one less thing to worry about. Contact-less check in and check out was excellent during these crazy times. 10/10 would recommend!

Rosamber G. 
Rating:
5.0

Mr. Esmaily was very professional and courteous. He has excellent customer service and is great with all customers he made me feel as we were longtime friends and even family. I will definitely go back and rent from him again. Thank you Reza

Antonio M. 
Rating:
4.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Excellent service

Jose N. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Drove up, employee came up to our car, did everything on his phone to check trailer back in. Super quick and easy!

Ana H. 
Rating:
5.0

Customer did not leave a comment.

Julian T. 
Rating:
5.0

Customer did not leave a comment.

qingfang C. 
Rating:
5.0

Great Customer Service. Was able to answer all questions.

Anton E. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Rodolfo D. 
Rating:
5.0

The Agent was courteous and professional with great customer service.

SONNIE G. 
Rating:
5.0

I have used uhaul trucks multiple times this month and this is by far the location with the best customer service. Will only be coming here for future rentals.

Priscilla L. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Veronica K. 
Rating:
5.0

The sales rep at Culebra location was very detailed about everything. The truck was smooth and didn't use much gas to refill. Amazing!

Lisa B. 
Rating:
5.0

Every thing was great friendly staff fast service no waiting time at all.

Carlos M. 
Rating:
3.0

Reza's was very kind, professional and his customer service was above and beyond!! Thank you again Reza, you were awesome!! 5 stars ??

Jackie O. 
Rating:
5.0

The service was excellent! Very nice and friendly. I will certainly be recommending this location to my friends and family looking to rent a moving truck in the future.

David J. A. 
Rating:
4.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

The gentleman who assisted was very friendly and made the experience seamless. Would definitely refer friends and family to the Culebra location that we picked up the UHAUL from and returned it to. Thank you.

sophia M. 
Rating:
5.0

Customer did not leave a comment.

Leonel R. 
Rating:
5.0

Customer did not leave a comment.

martha L. 
Rating:
5.0

Customer service excellent

Jose G. 
Rating:
5.0

Great customer service. I highly recommend it.

Robert B. 
Rating:
5.0

They understood my situation and helped me out. By far the best customer service experience I have ever had. Thank you Reza Khaladj. Appreciate the help, and will definitely go with U-haul again.

mhet V. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

It was excellent service I was satisfied

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

Sergio G. 
Rating:
5.0

Nothing I felt everything was ready and waiting on us to arrive

Daniel A. 
Rating:
5.0

Fast, friendly service and great location, will be renting again soon??

Brittany S. 
Rating:
5.0

Customer did not leave a comment.

Merardo L. 
Rating:
5.0

overall fantastic! Very happy!

Anna S. 
Rating:
5.0

Very nice experience

Glenn P. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
4.0

I thought the customer service was excellent here. He made the whole experience really good by being so helpful.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Terri L. 
Rating:
5.0

Customer did not leave a comment.

Mervi K. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Excellent customer service

Micheal S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Best experience with uhaul. The worker was so kind and helpful. He made the experience the best. And we didn't even have a reservation.

leslie S. 
Rating:
5.0

Mr. Reza was very thorough in describing our Uhaul vehicle and aided us in choosing the best rental option for our need. Thank you

Mark F. 
Rating:
2.0

Did not provide accurate information concerning rental drop off so I had to spend over 30 minutes on the phone with customer support to change my drop off location.

Hannah M. 
No reviews have been submitted for this location.

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