The shipping blankets were not available at the time of pick up, which was a significant problem. No advance notice was provided to me either.
Sheldon N.
Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful
Mark C.Nothing your doing great 😊
Samantha C.Was charged for cleaning fee that I was not aware of sent an email to uhaul and yet to receive a response to why
MICHAEL A.Alan was friendly and professional. The equipment was ready for me just as requested. The location is easy to find. No complaints 👌
PEDRO C.Excellent service
GEORGE V.Allen's diesel service did A most professional job i'll providing me a trailer. I was sent there after no one showed up at Nitro rentals where my original reservation was made. I do not recommend nitro for any type of rental. Allen's was definitely five stars.
GLEN J.The instructions for after hours drop off need to be sent sooner and be clearer on the process
DREW E.CUSTOMER SERVICE WAS EXCELLENT.
JORGE N.Quick service
DANIEL C.very helpfull
HAROLD H.Had some issues with the mobile rental. The site messed up and wouldn't let me continue when I was on the fuel/mileage step. The actual mileage was more than listed online, but I was unable to get the site to work again, or verify the data I entered saved. I needed a quick rental to move a few things and it did its job.
Chad B.Best customer service I've ever had!
CRISTINA N.Very easy to and quick to pick! This location had excellent customer service.
ROLANDO D.Allen was very helpful. Good place to pick up and drop off.
ALEJANDRO C.Great service, nice people, very friendly
ROLANDO B.Alan was great to work with. We had a few delays with closing on our home and he was more than willing to accommodate. We also forgot to load the dolly we rented and he took it off of my bill at the end. Would definitely recommend this location.
Domingo R.This was NOT the location I reserved from and was actually the 3rd site visited due to uhaul's inability to communicate or plan, pathetic customer service from representatives. Overall terrible experience but this location was incredibly helpful and the people here were great.
Jonathan A.I returned my truck clean and full of gas and was still charged a cleaning fee and $7 for gas. What a rip off just so they could charge more money. Went tin person to dispute and show them the pics I took (luckily) before turning it in and they were closed. Will be renting from a different location from now on.
ALEJANDRO L.Thank you
TODD K.i FEEL WHEN A PERSON GOES IN FOR A QUOTE THATS ALL IT SHOULD BE IT SHOULD NOT BE TREATED AS A RESERVATION, AS IT WAS WITH ME i HAD 3 OR 4 DIFFERENT RESERVATION PLUS I HAD U-HAUL PERSONEL CALLING ME ABOUT GOING IN TO FINALIZED A RESERVATION WHICH I DID NOT MAKE. YOU HAVE A GOOD SERVICE AND YOU HAVE GOOD PEOPLE DELIVERING THE SERVICE YOU DON'T NEED ANYTHING ELSE.
SIMON M.Make the mobile pick up a little more user friendly. Although this in no way reflects on this location.
John B.Great service
David O.Everyone very friendly and helpful.
MARY R.The back gate of the uhaul opened while driving and items fell off. Patlock was still locked but the items inside pounded on the back door and made the latch came undone.
DESI ALFREDO R.Fast friendly service
TODD K.The man who checked us in was quite unfriendly. The woman in the office seemed bothered to close out the account. It was close to home, so convenient.
Joel A.Very friendly, professional, and helpful. Great rental experience. Highly recommend to all. Will rent from this location again. A++++
CLAIRE F.Great!
Manuel C.Everything was right on the money.Efficient and pleasing experience.
MARY R.Received professional and supportive help with our moving needs.Will use them again.
MARY R.Alan does a great job accomodating your rental, but VERY DISAPPOINTED THAT EAGLE PASS, TEXAS DOES NOT HAVE A DROP OFF SITE!!
DESI ALFREDO R.The location of the key box was too hidden, behind a palm tree that was sharp. I honestly believe there could be a better place to locate it. It took some time to find it.
Melanie G.Dropped off equipment on a Sunday
KELLY G.??
DOUGLAS B.Nothing so far. They were excellent.
JUAN M.Second time renting there in last 2 weeks and it was friendly staff and fast service, highly recommend!
Alejandro C.Excellent service!
James F.Great Uhaul location. Fast and friendly
Todd K.Thanks, Alan
John M.Nothing. Very great customer service.
Kimberly Y.Good service
Ida H.Met all my expectations and more , Alan's Diesel Service is above all competitors. Thank You so much!
Juan P.Best customer service, very professional !!!
Adriana M.Great service
Blaz M.Great Service.
Eduardo H.Checking out the truck and other items was a quick and simple process. The rep was courteous and knowledgeable.
Michael G.Mantenerse, en la misma posición.
Pedro C.My reservation was confirmed at the Nitro Equipment location in Weslaco Tx. I arrived there and was told that they didn't have my reserved trailer because it hadn't been returned. I waited for approximately 10-15 minutes and was told that I would have to go to Alan's if I wanted a trailer. This was very inconvenient since I was on a schedule and 1) the confirmed time of pickup couldn't be honored and 2) I had to travel in the opposite direction to go to an alternative location to secure the correct size trailer.
Charles C.I never got an email of my uhaul returned as said by customer service. grass was tall around business area not to inviting
Maribell G.Amazing and great customer service.
JOSE DANIEL C.I was allowed to drop off the one way trailer prior to opening hours, owner responded to my call and provided appropriate instructions.
Gregg H.Alan is all about customer service. I would recommend him to everyone I know.
Jacob B.