I originally returned my U-Haul truck around 6:45 PM, but due to issues with the app, I had to return again at 9:45 PM to complete the return process. I never received an email with return instructions or any confirmation emails after the return. Additionally, the employee who assisted me at pickup did not explain how to use the app for returning the truck, which added to the confusion and inconvenience. Better communication and clearer instructions—especially for after-hours returns—would have made the process much smoother. Thank you.
Joan R
Customer Reviews for Alans Diesel Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Jose AI wasn’t provided the dolly I requested.
JUAN AI wasn’t provided the dolly I requested.
Juan ZI originally returned my U-Haul truck around 6:45 PM, but due to issues with the app, I had to return again at 9:45 PM to complete the return process. I never received an email with return instructions or any confirmation emails after the return. Additionally, the employee who assisted me at pickup did not explain how to use the app for returning the truck, which added to the confusion and inconvenience. Better communication and clearer instructions—especially for after-hours returns—would have made the process much smoother. Thank you.
JOAN Rnull
Maria PExelente service
DANET GThey had what I needed here and the equipment was newish looking. The guy hooking up my trailer was very informative which is always appreciated. Love Uhaul.
ALEXIS Enull
PAULA TEverything good…
MEDARDO Rnull
Roberto HSurprised by how well it drove. Plenty of space to move all of our belongings in fewer trips.
RAUL Mnull
Gerardo Enull
CINDY ASurprised by how well it drove. Plenty of space to move all of our belongings in fewer trips.
Raul MI got over charged for 2 days and was not able to get a refund even though i needed the trailer for les than a day i got charged for 2 days
JESUS GEverything good…
MEDARDO RAlan was a gem, he helped me load my car to get on the road after a several hours delay and after hours! Check-in was quick and pleasant, she was super friendly! Great place!
CASANDRA TToo much air in the trailer tires. I had s blow out. It was said the tires had too much air. There need to be a check off to make sure the up keep is being done correctly and safely.
ROBERT MThey had what I needed here and the equipment was newish looking. The guy hooking up my trailer was very informative which is always appreciated. Love Uhaul.
ALEXIS EExelente service
DANET GI picked up the tow dolly on Wednesday 3/26/25 looked ok they knew things where bad with ir the rubber locks where not on the safety chains went to load the car on it the right side on the ramp was broken had to block it up to load the car in it they had a good ones there but they said they wanted that one gone. Sad to say so make sure you take pictures of everything when you pick it up from there sad for them to do things like that
JAMES CNice person at the front desk
JOSE SGood service N good prices
ABELARDO LVery satisfied
JAMES RThan you Alan was amaizing , great value and great attention . See you soon again.
JOSE AHad a great experience renting from Alan's Diesel Service location. Excellent job in providing details, assistance with hooking up and disconnection. Thank you!
HECTOR OVehicle was dirty and full of ants
Ricardo PGreat
AARON MThe owners were great to work with and very helpful! I will certainly use them again.
Jerrold AWe have used this location several times and are always very happy.
JESSE TExcellent service!! If u need u-haul that’s the place to come!!
Monica GExcellent customer service. Friendly atmosphere and customer service. Will definitely be using their services again for all our business hauling needs. #1 In my book🏆
SONIA GI will be renting again when we move.
Emely OVery kind and good service! Thanks!
GRACIELA MMr Alan was very nice and everything went really well
EMMANUEL TAlan was great, really looked out for me. I highly recommend, and would use again.
Matthew MKeep doing what your doing thanks
ismael gI reserved a truck 2 weeks in advance. I got a call from someone with U haul 2 days before the scheduled pickup. They told me the location I reserved this truck was closed on Saturday and i knew this was wrong., Yet they wanted to argue with me. Then they told me I had to go to some drop off location on friday to pick up my truck. This place was closed and you couldnt pick up the truck Again, bad information. U haul has too many mom and pop dealers who operate by the seat of their pants.
Roger KDifficult to find box with keys. Bad instructions left.
Amy BGood service
Abelardo LGreat customer service!
Leslie AIt was a nice experience. The service was outstanding. Specially at the Donna location.
Rodolfo CNothing it was good
Larry KGood services
Abelardo LGreat customer service & great people
WESLACO IGreat location Great customer service Fast & very helpful
misauntwan wYou took extra money from me. I left gasoline in the car and left more, I have photographic records. But I was still charged for gas. This is not fair. and customer service is very bad. I cannot reach anyone by phone. I talked to a lady and she was interested in other things and didn't care about me.
Inanc kDon’t change a thing all is good.
Juan SCan't think of a thing
JERRY tThis location has served me well in the past, however this last experience was very poor! The equipment was not ready for pick up as promised and as set forth in my rental agreement. This was extremely disappointing particularly given I received an email from U Haul approximately 24 hours prior to the expected pick up time indicating the equipment was available and guaranteed for delivery at 10:00am. The equipment was not ready at this location at 10:00am. It arrived at 11:15am and by the time it was entered back into inventory and available for rent, it was 12:00pm. This resulted in 2 hours of lost time and when considering the rental was for a pick up at one location and drop at another location 1600 miles away, this delay completely disrupted a planned cross country drive resulting in traffic delays due to rush hours through city areas and changes to my lodging. The explanation from your call center and from the dealership that "we're trying our best and apologize", comes up short. A company in the business of Moving, should understand the importance of scheduling!
Sheldon NOutstanding customer service would recommend highly
Bobby MSpeed up the paperwork.
robert hNO NEED FOR IMPROVEMENTS HERE! ALLEN'S DIESEL SERVICE, SPEAK WITH ALAN OR LAURA, BEST PLACE FOR ALL YOUR UHAUL NEEDS.
CINDY ANothing just the app can be faulty and not work for location purposes but did it. Made me kind of late but meh at least I got things done from moving which is something I was more worried about
Pedro MExcellent service
ORAILA LExcellent service and attentive to my needs. Will certainly use again as needs arises. Will recommend to my family and friends. Thanks again for excellent service
ORAILA LExcellent service.
ORAILA LBetter directions to lock box. We had no idea where to find the keys. Had to ask someone where it was.
Stephane C