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JOHN D
Customer Reviews for Alaska R&R Laundry & RV Park LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple, easy, fast and casual. Good rate. It was $1 per mile, I deposited 50, and was charged for the 20 miles I drove instead of 50. Good job!
JOSEPH H🙂
CAROL SFriendly staff, good rates, had just what I needed
ETHAN FThe step up in that truck is high!!
STACEY CStudded snow tires..
JOANN GThe car hauler was covered in snow (but it had snowed a few days before). The latch on the hauler was broken but it worked. I Needed tools to take it off, but the guy working the desk had them and it was an easy fix. Everything was quickly taken care of and the product worked for my needs. Thank you.
JOSHUA EFast friendly service Convenient
Ryan SWas great friendly fats service
Ryan SThank you
JOHN KFats timely service Always friendly and helpful
Ryan SWas a great experience. Called over the weekend and left message. Called me back Monday AM. Needed a rental for Monday 1:00. Seamless. Definitely recommend.
MICHELLE Bthis location made moving out of our old place in one day possible, the staff were polite and helpful
ALICIA RGet the brakes fixed
ERICA HI wish the other locations near me, had the equipment I needed. I had to drive 25miles one way out of the way to get it
MARK SAlways friendly and helpful - this location is great and has been over the past few years when I have needed a U-haul.
ERICA RThey were very friendly and had my best interests in mine when recommending equipment rentals and coverage. This will be my go-to uhaul spot from now on.
DELANEY JFriendly staff, always my go to spot when needing to move big stuff. Easy to work with and they explain everything to you and not pushy on extras you may not need. They do have a supply of items on display for sale which helps when you forget about them or even already packed who knows where. Will continue working with this location for all of my future projects
Caribou VDealer went above and beyond to make transaction work..
Christopher SEasy pickup and return process, wonderful, friendly staff. Will use again!
JESSICA BThere was no service(only 1 bar) for AT&T so it was difficult to use the app. I kept getting booted out of the app and having to login again before it would let me proceed. It took forever to load. Other than that, the U-Haul worked great and I was able to move my whole house in 2 trips!
Kylee GPossibly have another dealer like half way between the palmer store and this one. I had to drive from palmer due to the palmer store not having the truck i needed. One in the middle gives customers who live near by a faster option or another option in my case.
MICHAEL HCustomer service was excellent at this location. Very polite and genuine.
JEREMY MFix the leak in the rt front of the container.
DARRELL MStaff provided fast and friendly service. Pick up and drop off process was easy.
MATTHEW SExcellent guys. Very helpful and hassle free. I'll be a repeat customer at this location.
REBECCA CI liked that the first U-Haul dealer contacted helped find another dealer who could rent the vehicle needed. Jim R.
Jim RNo issues
ED CNothing! My experience was excellent, from the friendliness and easy of the experience at the beginning to the return at the end! I would definitely rent here again and would recommend it to others!
Dianne OIt was hard to use because of the dirt and road grime. As a woman I couldn't use it myself, it was a good thing I had my son to help me. Please hose them down after they get dirt or grime on them.
Tanya GThanks for all your help David and John!
Catherine OGentleman at the front desk was very nice and helpful. Pick up and drop off was convenient and close by.
Jon LEverything was wonderful clean ride, inside the Back of the truck was clean there was a fantastic fridge dolly which made moving a 300 pound fridge upstairs so much easier. Really nice polite people working there. Definitely use them again! Thank all of you for such wonderful service. 😊
Evelyn GNothing
Gary CIt's nice except the U-Haul died on me in the middle of the road and had a really hard time shifting. It would jerk really bad when it did finally shift and I tried everything I could as a driver to see if it was me or the truck but in the end it was the truck.
Coltin SNeed to tell them about the on and off engine starts at every stop so it doesn’t surprise them. All is good !
William CThank you so much for being open on Saturdays.
LEONARD aEverything was great! Great friendly service and good equipment! Thank you!
Ed FThat Uhaul uses “ bait and switch tactics “ by giving you the wrong information with regard to actual mileage and then overcharges you upon return. Had I known the actual cost of moving my belongings I would have done something else. The gentleman that rented the vehicle to me did a great job but your people that handle resolution disputes suck. I will suggest Ryder to anybody else I know. I will never rent from Uhaul again.
David KJohn was well versed in the equipment. He helped me and my Dad choose the most economical truck for our needs. Friendly and professional attitude is served at this location.
Johnathan MThe owner was awesome - extremely helpful, kind and courteous - I would highly recommend them and plan on doing more business therein - the UHAUL truck itself while clean and functional needs suspension and more mechanical attention - I was informed by another UHAUL employee in Anchorage that their entire local fleets are in terrible shape and have been abused and as well had parts thieved off of them - when renting UHAUL in Florida we always rec excellent running trucks - sad it appears as though not in AK
Joseph AMaybe tell people about your locks for $5.95. I would have bought from you instead of the storage place. Would have saved me $38. Otherwise your service and equipment are exemplary. Thanks for a great experience.
cynthia lEverything was grade A... (aside from the trailer tongue not bring locked down on the tow ball and popping up when I pulled the 4 wheeler off. Thankfully, my Pop was with me, so we were able to get it back on. If I had been by myself, not sure I could have very easily.) Everything was ready for me. The people were super nice & helpful. Suggestion: pre-set up for contract online, so it is quicker than filling everything out there.
YVETTE OProfessional and easy to use service. Thank you!
Eva LI made the reservation online. First off, the website let me reserve a trailer to pick up in Anchorage. The next day I received a call saying the only trailer available was in Wasilla. If it’s not available, why would the website let me reserve it. Well I decided to take the one in Wasilla anyway. When I get there, the guy didn’t have my reservation information already. He asked if I wanted insurance, yet I already booked insurance. Then he asked where I’m Fairbanks I wanted to drop it off, yet I already booked it on the website to drop off in North Pole. He told me his system did not show North Pole as an option. How is his system different from what I booked on the uhaul website?? Moving on to the next issue. The guy tells me to go hook up and he’ll come check out the connection. I hook up to the only enclosed trailer that was readily accessible due to snow. He checks it out and clears me to leave. The next day he calls me asking for the number on the trailer and then informs me that I took the wrong trailer. He should have caught that before he told me I was good to leave. Oh well, I received a 5x8 on accident vs. the 4x8 I booked. Thankfully I didn’t have to pay extra. After that, everything was smooth. I dropped the trailer where I said I would in North Pole and the lady was super nice.
Evan GI would suggest that UHaul runs a check when reserving a uHaul to see if there are any outstanding issues with that customer. It really SUCKED to have to deal with a mistake made by UHaul on the day of our move.
Jessica BNice location Friendly staff Good service, they go over and above the Call of duty for their customer!
Ryan SNothing
LARRY MThe windshield wipers did not help the ice from icing up on the windshield. Recommend sturdier windshield wipers
June MAmazing customer service! I was able to get everything I needed in less then 20 minutes and on the road!
Lauren B