Customer Reviews for Alaska R&R Laundry & RV Park LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Alaska R&R Laundry & RV Park LLC

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Karen A.
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Everything was easy, from reservation to pickup and dropping off.

BEVERLY T.
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Customer did not leave a comment.

brian S.
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very happy with trailer rental. everybody was helpful , and up front with pricing, thanks i appreciate the service

Cindy B.
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Customer did not leave a comment.

George S.
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Very friendly staff, and easy to deal with. I would use them again.

Michael R.
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Customer did not leave a comment.

Alan J.
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Customer did not leave a comment.

Bill L.
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Nothing

Dennis H.
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basic services not performed on truck.

CURT F.
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Nothing. No need to change anything. I've used this U-HAUL location several times over the last three years and they've always gone above and beyond for me

Jeff C.
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Repeat customer and always satisfied! Great crew, great company! Thank you!

Keith G.
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Customer did not leave a comment.

Charles P.
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Good customer service - excellent rental experience!

June W.
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This is my second time using this location. And there are locations closer to me but I like the service and high quality of this one.

Jordan T.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Ricky M.
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Customer did not leave a comment.

Thomas F B.
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Great Job!

Dustin H.
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Very easy and pleasant experience.

Jim F.
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Customer did not leave a comment.

Joseph W.
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Great location. Picking up the uhaul in person was easy and fairly quick. Returned the uhaul after hours and used the phone return - instructions were simple and straight forward. I will definitely use this location again if I need another rental!

JACOB B.
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Fast service and great customer service.

Michael A.
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Customer did not leave a comment.

KEVIN F.
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Both persons that I had dealings with were friendly and enjoyed talking with them.

BARRY M.
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Customer did not leave a comment.

Jeffrey M.
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I reserved my Uhaul in Anchorage, near my home. I received a confirmation and a check-I notice. When I got there, I was told they didn't have a 10 foot truck. I was then sent to Wasilla, 45 miles away, because that location wast the closest one with the truck. Secondly, I blew a tire on the car hauler about 60 miles north of Haines, AK. about 5pm on Monday. The nearest roadside service was 4 hours away in Whitehorse. He arrived at almost 2 am on Tuesday morning.

Kenneth P.
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I paid for and replace wipers on a 20' truck that I put only 56 miles on, rear axles were shifted to the right, no cruise control, only am/fm. Dirty inside the cab. Dirty inside the cargo area. Windows were dirty. Speedometer read 4mph fast and that is fraud.

Bree D.
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Customer did not leave a comment.

Christopher S.
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Hope was so great, was in a tight spot. Even though it was close to closing time. They helped me get a truck and tow dolly. Tow companies could not help me but these awesome people got us squared away. The customer care was above and beyond.

John J.
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Customer did not leave a comment.

Sharon W.
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the owners are very polite and friendly, overall a great experience

corriene D.
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Customer did not leave a comment.

Brenda R.
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the owner was professional and very knowledgeable. i would use his rental company again. Thank you.

Jennifer O.
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Customer did not leave a comment.

Carl M.
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Fix burned out trailer clip lights.

Wausaumoutouikwe S.
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Customer did not leave a comment.

Betty S.
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EXCELLENT SERVICE ....Above & beyond

Bill L.
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This place has always helped me in anyway possible. The only place I rent uhaul equipment from.

kevin H.
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Exactly what i needed, and on location.....

john L.
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Customer did not leave a comment.

AIMEE B.
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Professional, kind, fast. Overall I loved using uhaul. The man at the Ogden location was the only upsetting part of the whole experience.

JOEL V.
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I was very satisfied with the equipment and especially the customer service!

Michael D.
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If not for the reduced hours for the covid19 stuff, I would have given an excellent rating for this location.

BEVERLY D.
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Awesome customer service and friendly staff!!

KEVIN B.
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Customer did not leave a comment.

chleora B.
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great experience thank you.

Rachael N.
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Had a pick-up time at 10 a.m. on 03/6 for a 6x12 trailer. Hooked up trailer and returned home (an hour 1 way from closest Uhaul) to start loading for a 2600 mile move. After getting home we discovered a lug nut post wa missing entirely on one of the tires, as well as 3 of the lug nuts were loose or nearly off. We tightened the lug nuts and did return the trailer (another hour to Uhaul) and got a new trailer. Unfortunately, this put us an entire day behind which was pretty significant since we had certain dates we were approved to cross the border, moving from AK to MT. Needless to say this put a significant amount of strain and stress on an already stressful move. On top of that, no discount or refund was even offered for the faulty trailer and significant time delay to exchange out trailers.

Lydia H.
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I can't get a call back from this location to save my life! Please release the hold for 70 extra dollars on my card. That would be an awesome start!

Ashley M.
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By far the best rental experience we've had. Homey atmosphere, humble and humorous staff. Will definitely be recommending and renting from them again!

Frank L.
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Nothing to improve, the vehicle was clean and drove excellent. Good traction on the icy winter roads and smelled good inside

Leslie T.
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The wait was a little long.

SHAUNA H.
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Customer did not leave a comment.

BRUCE M.
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Customer did not leave a comment.

Shana P.
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A little pricy but convenient and pretty good customer service.

Bradley S.
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Customer did not leave a comment.

MARK S.
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The agent who received the truck from me at this location was helpful and friendly. I will definitely use them again next time I need to rent a truck.

Jennifer M.
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We scheduled pickup for 10am. The person wasn't there till after 10:30. Was told she would give us a discount for the inconvenience off the cost of our mileage, never received any discount. Will be using other locations in the future.

SHAWN P.
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Please air out your U-Haul vehicle; the cab smelled of cigarette smoke and the inside of the unit was slightly greasy and smelled strongly of the cleaner used (the smell transferred to our stuff, as did the grease).

Frank L.
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location a little out of the way but worth it!

Randy B.
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Customer did not leave a comment.

Mark F.
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Customer did not leave a comment.

Patricia W.
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Get the computer to release the vehicle a customer reserves. The software held the franchise hostage, as I waited nearly 90 minutes; then ended up with a truck rather than a van.

Charles C.
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Customer did not leave a comment.

MICHAEL J.
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Customer did not leave a comment.

Joe R.
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Customer did not leave a comment.

Carl S.
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There is nothing that can be done to improve this location. At pick up, the rep had 4 people ahead of me and she never got frustrated and kept a great attitude the whole time. The drop off was just as pleasant. As long as their pup, Cash, is there, I have no problem waiting longer.

John J.
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I made reservations months in advance. Three days prior to the trip, I got a call saying that the trailer would not be ready for pickup, but he would try to get another. Later call to say he found one and I can pick it up at a different place. Trip day I go to the new place and there is a not on the door saying to call a number. I call and he said he was in Texas and would not be here for a week. I drive to the original place and called. He said he would have to see what he could do. Calls later and says he will bring it to the original place. Picked it up and started the trip. In az I went to return the trailer and there was a note on the door saying he was five minutes away and to call a number. I did. No answer. Waited 45 minutes called again no answer. Waited longer. He finally shows up and after a few more minutes was checked out. I understand that things happen but I was not happy with the way this rental went.

Sao L.
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Customer did not leave a comment.

Kevin S.
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Customer did not leave a comment.

gail J.
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It was a family operation. Everyone was so helpful and nice. I was a little nervous pulling the trailer but did just fine. I would highly recommend alaska r&r.

George P.
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Customer did not leave a comment.

Justin E.
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Excellent customer service!

Charles P.
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Customer did not leave a comment.

Steven D.
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Customer did not leave a comment.

Gary S.
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The staff was very helpful and went above and beyond to accommodate me moving needs. Thank you!

Keith A.
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Customer did not leave a comment.

STAN A.
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Dave is a great guy, best U-hale operator in Alaska.

William W.
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Customer did not leave a comment.

Don H.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Melissa M.
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Customer did not leave a comment.

Ryan C.
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Customer did not leave a comment.

Floyd G.
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quick in and out

David K.
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Great Service and a very helpful dealer willing to go the extra mile!!!

Kathleen P.
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Customer did not leave a comment.

William W.
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Straight ahead !

Tammy L.
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Great local establishment

BILL B.
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Customer did not leave a comment.

Ronald J.
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Great customer service. Thank you very much.

martha S.
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Customer did not leave a comment.

Judy H.
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I had a very good experience with this company, I would recommend them to anyone.

David K.
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Very helpful, outstanding customer service and clean equipment.

Yvonne W.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

NORM C.
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Customer did not leave a comment.

Brenden K.
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Customer did not leave a comment.

Paul H.
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fast friendly service what more could you ask for

Nathan S.
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Not much the dealer was awesome price seemed a little high but great service.

Bernard B.
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Customer did not leave a comment.

jesse D.
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Would not recommend this location didn't know what they are doing and overcharged us .

No reviews have been submitted for this location.

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