Customer Reviews for Alderwood Safe Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The person who was at the counter was so nice and helpful and quick! The check out and return process was also quick and easy.

Rating:

4.0

The vehicle had a strong odor of cigarettes and oil gauge was at zero. These should be addressed. Attendant Cory was excellent. The rental was completed here because of available on site parking.

Rating:

3.0

The truck absolutely reeked of weed. Clearly, the previous renter had hotboxed it - there was even visible ash in the cupholders. My helper and I both felt nauseous after driving this truck for just 20 minutes because of the intense amount of weed smoked in the cabin. When a truck comes back like this, it really shouldn't be rented out again until it is fully deep cleaned and the previous renter should be fined heavily.

Rating:

4.0

Efficient booking, check-in and check-out.

Rating:

1.0

From the front desk all the way to their regional manager they’re poor all around.

Rating:

5.0

Excellent customer service.

Rating:

4.0

They seem to have no flexibility in returning the truck. They called me when I was only 15 minutes late and I explained I was just getting gas. They said they hoped so because truck was rented for 3pm but Uhaul customer service had already told me it was not rented as I had called to inquire about adding another day. When I arrived at 3pm of course there was no one waiting on the truck so it was unnecessary for me to be pressured and anxious about return. When she greeted me to get truck she said she would have to check if U-Haul was going to charge me a late fee, which I told her I had already spoken to someone and I wouldn’t be. She then said ya good thing no one showed up to get truck at 3 and that she was surprised that U-Haul scheduled them so close together because they usually don’t do that. Her body language and voice made me certain she was covering her tracks after telling me I needed to hurry.