My reservation with uhaul was a bit messed up. 2 days before my reservation you called to tell me that my original pick up location no longer offered uhaul. Then why is it still on your website? Because of my moving location pick up options were extremely limited. Not having correct information could have been catastrophic for my schedule. The second place i wag sent on Portland St in St. Johnsbury was a dump. No one there, no way to access my truck and even uhaul couldn't reach the location owner. Fortunately I was sent to Aldrich fabrication and they were OUTSTANDING!!!
SUSAN T
Customer Reviews for Aldrich Fabrication Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for them to clean a truck that was dirty when I got it.
MARYLYNN GDon't lie to their faces. We returned the truck during extreme rainstorm many roads flooded or washed out. Still we swept and cleaned the truck out in the pouring rain. When doing so the woman behind the counter thanked us for doing it then went on to tell a story how someone had left so much stuff in the back of a truck hidden under blankets. 4 Days after return got a message saying I owed a $25 Cleaning fee and $30 Late fee. When looking closer the Bill was dated more than 24 hours I had returned. Prior to returning I had gotten text about how they "Need the truck" and hoping for prompt return. Did someone else do something to this truck and charge me instead. I contacted Uhaul they said they were pushing it up to "Upper Management Team" and would get contacted "within 3 Business Days" 3 weeks later still no contact from Uhaul I reach out again they stated the "Area Field Manager" went to the location and they said it was dirty so case was closed. There was no communication, No pictures, nothing. I Feel like this location is just looking for some extra money so they charge who ever they can. Been doing business for Uhaul for YEARS even worked for them for a period of time, Now I may never do business with them again, and will make sure others hear this story as well.
JEREMY EGood Folks always have a good attitude ! I know what they’re doing and they’re very knowledgeable.
BARRY MThere were things I didn't realize I signed up for, such as working through the app. It's not uncommon moving is very stressful. This was last minute pulling my mother's things out of a nursing home. I was expecting to rent this with a human but there were only locked doors. I had to call the toll free number to find out I needed to use the app. I'm grateful your AI chat bot recognized the word "NOW" because I needed the rental NOW. Tried confirming the day before but I got electronic dead ends.
Patricia KWe dropped off after hours so there was no employee interaction but easy location to find and use
AUDREY JThe front windshield and wipers should clean and be free of ice/snow and ready to go at the reservation time. It should not be the customer's responsibility to de-ice a vehicle upon a reserved pickup time, this caused me a delay
ANDREW DI was very pleased with the location in St.Johnsbury, Vt. The lady at the counter was so helpful with information I would need for my drop-off and getting me hooked up and on my way. Thank you .The trip down to are winter home in Homosassa Springs went smoothly.
Robert WVery pleasant personnel, helpful and prompt?No wait at the counter
PETER MAfter hours drop off
George MThe dropoff location was closed( as I expected), but they charged me $22 for the extra mileage, the contract said $0.40 per mile they charged me $1.00/mile. The pickup location was 15 miles from my home and the dropoff location was 22 miles away from my new home. They only allowed 182 miles, total mileage driven was 190 miles.
MICHAEL LWe had such a pleasant time talking with the owner of this location when we returned the uhaul trailer. The yard was big, plenty of room to maneuver. We were very happy to be welcomed back home after a long drive from Florida.
valerie wThank you for a great rental experience!
William SGreat customer service, very friendly and accomodating.
JEFFREY BThe people at this location were polite and professional. Yes I would use this location any time. I would recommend to anyone. The lady was extremely helpful.
John EThey do not stock ratchet straps which I needed and had to purchase elsewhere.
JEFFREY KWell run office with the right equipment.
LAWRENCE PGreat customer service, thank you!
SHERYL DPlease send a text message including a link to the page where I can return the trailer if it is after the location closes for the day!
SAMUEL BThree brakes were unbelievably dangerous. The rotors were so warped, it was difficult to stop by truck and I was towing a small SUV nearly 1, 500 miles. Second time I've rented a vehicle from uhaul that either had no tires or brakes. Huge disappointment and dangerous.
SCOTT KThe world's greatest mom works there! How could it not be great?
MATTHEW SNo complaints at all. A good operation.
Matt SEverything went exactly as expected.
Fred SChristina went above and beyond to make sure I had a truck on a Sunday morning when they were not open. She met me at her location to make sure things went smoothly for me! I would HIGHLY recommend Christina Aldrich to anyone!
Catherine WWe dropped off after hours…. Didn’t see any personnel
Jonathan RNo personell on site during drop-off.
Jered Hyes very friendly and patient as I had a issue with my debit card, would go there again very professional
Robin CVery friendly lady at the counter.
Brian WExcellent service and very helpful person at the location.
Veronica WI made my reservation a month in advance and the night before pick up U-Haul texted me an “update” that had a different pickup location!No notice like Your pick-up location has changed either! I had to drive an extra 2 hours on top of packing the truck and then had a 4 hour drive. Also the odometer seemed to clock the wrong mileage- said I drove at least 30 miles more than I could have (I drive this exact route often so know the distance). That said the truck was brand new and easy to drive
Alisa CGreat service and nice truck!
Karen HVery good experience except coordination between online and local communication about dynamic needs
david bThe personnel were very kind helping me to correct a 100 mile discrepancy in the outgoing mileage that would have otherwise cost me an extra $100. I checked the mileage when I got in the truck but didn't match it up with the mileage entered on the contract.
RAYMOND D