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GARY C
Customer Reviews for Alejandros
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually everything was done perfect, Nice people and respectful
Juan GI selected a location close to me and they switched me to one 15 minutes away the day before the reservation. I feel like that is their new business strategy. Make the customer think they will get a convenient location and then switch them to a bad location when it's too late for them to change plans. When I got to the new location out in the boondocks I was shocked at how un-professional it was. I did not see any signage for UHaul. It was somebody's home with a few UHauls out front. There was no office and nobody out there for me to talk to. Their loose dog chased me away from he house. So I called the number for that location and nobody answered. I started honking my horn and after a few minutes somebody in street clothes came out. From there things were fairly smooth but I may never rent from UHaul again.
Stephen GIt's a very shady neighborhood. No one was at the residence to explain the terms for the rental. Everything was done online. I prefer human interaction.
ERNESTINA GQuick and easy drop off.
KIERSTEN BVery easy and smooth process. The employee was very knowledgeable and respectful. Will definitely return to this location for future rentals.
OSVALDO SIt was fast and easy service. My phone calls were returned promptly. Def will utilize this location in the future. It was an efficient and friendly process.
NARCE SExcellent service.
Felix MGreat interaction with host.
Ronald SI purchased a dolly and did not received
CATALINA GNo improvement needed. Very good people.
ceasr mEntrance of place to drop has tree branch to low please have then cut in order to be able to fit in truck easily.
Ashley MEverything was on point; no bad review here. Just an fyi you need to buy a connector for Uhaul lights, does not come with rental. We bought ours at Autozone for $13
Irene RMr. Alejandro made it super easy to rent out my UHaul
Leon CThank you so much for your service. I love the payment convenience. Had no problems. Definitely recommend.
Sandra CAnswer the door when someone knocks/rings the doorbell.
Robert PExcellent customer service Alex is Awsesome if I every need to move again I know where to go😊 thank you..
Leslie AAmazing
JOSE FVery good helpful staff and customer service
benjamin mAwesome customer service!!! Great kind gentleman.
Jamie DGreat service
juan fJust drop off no one available to unhook and receive equipment concerned if everything went well with drop off
Jose RVery convenient
ERIC MBetter visible signage from the road
Josiel CThe trailer was covered in beer. The person who actually controls the U-Haul location was not on site so a person who lives at the residence had to call them in order for me to do the transaction which took over 20 minutes and had to be done via my phone because the gentleman was not there which cost me additional money to use roaming Internet services that I don’t normally have on my cell phone. I had no documentation of the transaction because he was not present and did not email any confirmation.
Amanda FEverything was great including customer service I would definitely go back and rent another equipment from you guys.
Oscar LEasy pick up and drop off. Friendly service.
amiee pGreat service, hooked up trailer and checked my turn signals and lights.
EREN KGreat customer service
Gabriel DNothing
Jaime GExcellent service would highly recomend and rent from them again.
MARIA TGreat customer service! Rental process was fast and easy.
ROBERT ANo complain... Very Friendly and fast ❤😁
blanca hFast and good customer service
ASNAKE MMake sure to advise your future customers so that when you arrive to pick up the trailer, they’re might be extra fees for lighting to a 6 x12 trailer.. I’d like to speak to someone, I payed 15$ for a connection fee that I wasn’t informed about before making a reservation.
dylan cThe radio didn’t work I guess no antenna so I had to listen to loud motor for 8 hours
Linda ENothing! They were so professional. I am happy with the service they provided. I have already told my family and friends to go here. They do not disappoint! 10/10.
JASEL MExcellent service
Jorge SExcellent service do recommend
Juan HI am very satisfied with my UHAUL rental, very clean, very spacious & last but not least great customer service by Eric Mora for a first time renter of UHAUL, he was very detailed in explaining how the process works about mileage, insurance, additional fees etc... I would definitely recommend UHAUL for your next move.
Moses CGreat location
Sergio AGreat
Martin GThis place is awesome , they help you with whatever you need. Nice environment, they make you feel at home. Friendly Neighborhood Dealer.
ERIC MN/A
Aldo MThis is my second time renting from this location nothing but great service.
Alyssa FGreat customer service, They find you the truck you need if they don't have it they will find you one close by. I would Recommend this location to my family and friends, makes you feels right at home.
Alyssa F