We made the reservations online. We showed up to get the keys and had to wait an HOUR after our reservation time because the service tech took the keys to our reservation the day before on accident. There was no communication on when he was coming, what was happening… I had to call the Hwy 5 location in Douglasville asking if my reservation could be transferred and that’s when we found out that a service technician took the keys and not some random person. When we finally got in the actual vehicle, the gas tank was 67 miles to empty.
Dylan W
Customer Reviews for Alfa Tires Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They are scammers. They wai until you’re not around to close out ticket and charge you extra fees.
LASHAWNDA GDid not provide a receipt However, the person was eating lunch but he never checked me out appropriately. He promised to send me a receipt but he never did. This could cause customers additional money and time
PENNY KThe employee convinced me I needed to buy a new ball that would fit the UHaul. He hooked it to my vehicle for me and said I was good to go. I was almost two hours into my trip and the trailer started swaying every time I hit a bump. I pulled into a Advanced Auto Parts store to inspect. I noticed the hitch was almost off the ball. A worker at the store looked at it with me and said the ball is way to small and he can't believe that I didn't kill anyone or myself. I had to purchase another ball which was the correct size. He said the Uhaul employee DID NOT know what he was doing. This was not a UHaul center I rented from but a authorized rental place. They need to educate the employees how to hook up trailers properly before someone gets hurt.
KASEN WTook an hour to get the truck, requested equipment location had no equipment even though I got charged for it. Location is suppose to do mobile pickup but they don’t participate in that program.
Scott BI didn't interact with anyone as it was an after hours drop off but would have appreciated more lighting.
Zachary AThis is a very sketchy experience. The shop was not well maintained. I didnt even want to give him my credit card. He told me the charge was $100 more than what Uhaul told me. We waited forever for him to have the truck ready, he was on other calls and made us wait in his office.. NOT PREPARED AT ALL and shouldn't be a Uhaul affiliate. Worst experience ever!!
Alexandrea S