This third party was horrible.. He was late getting there, he couldn’t print no receipts, and my card was charged twice. Then he couldn’t explain what I was supposed to do to do with the mobile app. I finally figured that out and the truck had no gas. A U-Haul representative had to call them and tell them to close out my account because it had looked like I didn’t return the truck. Just an overall horrible experience.
ROSHAWN W
Alfa Tires Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30135
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Donnell MDallas who helped me over the phone was phenomenal
Jasmine SInteractionInteractions were not as I would have liked. I should have been given options, like the price for the next size up. The salesperson could have made sure I had Cruise Control in my Truck, knowing I was driving over 4 days across country. The drop off location was extremely unprofessional. Just pointed where to back it up, and just left me to do it myself. Also they never gave me any paperwork showing I dropped it off. I put WAY more gas in, than when I received it, for some reason the truck takes a while to adjust the Gas Gauge as the gas is being pumped in. It keeps getting worse!!! I get a call a couple days afterwards, because the Uhaul drop off location did not check it in, "AT ALL!!!" I informed the uhaul customer service person where I dropped off the truck and trailer. The representative was extremely nice, and informed me there'd be no extra charges. Then 2 days later, I get another call, they again wanted to know what day, and where I dropped off the Truck and Transport. Again, this employee was very kind, and informed me there'd be "NO," Extra Charges to me. Now today, I get a text message saying that there's remaining charges related to my Uhaul rental. It's safe to say, I will never recommend Uhaul, or use Uhaul for any other moves or services that they could provide. Moving is extremely stressful, and Uhaul should be a professional, accurate, compassionate and perfect in their execution of renting Services.
rodney gNo dolly was available for my reservation.
Sheena H