Customer Reviews for All About Storage Concord

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All About Storage Concord

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Christine R. on

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Fast, easy and reliable. Used uhaul many times over the years. Trucks are dependable. Very happy with our service reps at each location and on the phone.

Eric S. on

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Earlier / later hours otherwise top notch.

Steven P. on

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Mark H. on

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There are a dozen Uhaul locations within 30m of me in Concord, NC. However, the employees at this location go above and beyond. They are kind, knowledgeable, the vehicles are clean and well maintained. I never have problems with the vehicles or trailers from here.

Edward D. on

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robert H. on

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Chad K. on

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I was moved to this location off Wilshire from the one off 29 in Concord and was pleasantly pleased with the transaction. Lady inside was very friendly and helpful. Thanks for all the help.

DAN S. on

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Also a very clean and professional location.

John P. on

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Had to convince them to take the truck. No UHaul equipment on premesis.

chantel R. on

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carlena D. on

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The gas was under half a tank but I was over charged for gas. Miles and a extra day!!!

David W. on

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Robert B. on

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Again excellent service in and out 5 minutes

David O. on

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geoffrey H. on

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Harold S. on

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Evelio M. on

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Debbie R. on

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Jennifer is AMAZING!! Her customer service Ethics are AWESOME!! I received expedient service. It felt good to know that she remembered my name when i walked in and the service I wanted from our phone conversation the day before. I always use “ABOUT STORAGE for my storage needs and U-haul if they have a truck available. It convenient to rent and store at the same location. I will definitely refer my friends and family to rent and store at this location. I did not complete my move so I have reserved a truck for this coming Saturday again. ??

Brian N. on

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The suspension was rough, still drivable but uncomfortable. Also the steering wheel was very loose.

Marie C. on

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Keep supplying Uhauls made by Ford. Best truck I have ever rented from Uhaul.

Aaron D. on

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Very poor customer service, they need to pay attention to things such at pricing and mileage. Charged me $130.00 for going 6 miles and i put in double the needed gas. Then when i called to see why they charge me so much they couldnt even locate me in yhe system. I had to call corprate to be located in the system. Then per corprate they stated that the place i dropped off the truck filled the truck up 15 gallons on my card. (But it still showed i only drove 6 miles ) so i called back up to the drop off place and they apologized and shaid they read the gas meter wrong!! And that they would refund me but it coukd take 5 _ 7 BUSINESS DAYS! WOULD NOT RECOMEND AT ALL!!!!

David C. on

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TIMOTHY K. on

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Mike D. on

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Diana and Taylor operate a good location. They are friendly, courteous and professional. Best to all.

Tisha K. on

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Tisha K. on

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Jordan D. on

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joaquin R. on

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DANNY S. on

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DOUG H. on

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Gary A. on

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Jonathan W. on

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Rolando S. on

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Andy H. on

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The 20 in truck I rented sounded like it needed transmission fluid

Annette L. on

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The address is Wilshire but it's actually located on Zion Church.

Tim B. on

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It took a really long time for the receptionist to get us checked in and get all the paperwork filled out, because her computer was having a lot of technical difficulties. When she finally got everything worked out, the printer wasn't working. She couldn't print the receipt, which caused further delays. She also was unable to print a lease for the customer before us. You need to get new office equipment at that location.

Victoria W. on

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Our original pickup location (Universal Automotive in Concord, NC) did not open up that Saturday morning, causing us about a 2-hour delay in moving. All About Storage was very helpful in getting our reservation moved over to their location.

James W. on

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CHINN H. on

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William N. on

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She was busy and told me to leave the contract and she would hopefully have me checked in within the hour. I returned it with 5/16's of a tank - that cost me an additional $6.60. Then I was charged $9.80 for additional mileage. The " check engine " light was on the whole time as well.

Monica C. on

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Harry S. on

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Mark H. on

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The staff at All About Storage is kind, courteous and knowledgeable. Good, competitive rates and the trucks are always in great condition mechanically and cleanliness wise.

Elizabeth H. on

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Elizabeth S. on

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Pat M. on

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Location was closed so we just dropped the keys in box.

Vicki B. on

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bill R. on

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closed. Was too far to drop off when another U-Haul location was about a mile away.

howard L. on

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personel was great an very helpful at the location.

William M. on

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Great service

JASON J. on

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Sherry at this location truly helped me "save the day" and she helped clear the issue up. I had to call in to 1800gouhaul to get the matter/contract corrected and the service team on the phone and at this location helped save the experience. GREAT TRUCK. No issues!

Michael H. on

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Dionne D. on

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kathryn G. on

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The lady helping struggled with figuring out various information including payment. She was slightly rude and just seemed a little bit in the dark.

hansen M. on

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Get your customer service under control. We will never use Uhaul again.

TRAVIS C. on

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Larry A. on

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Nothing else to do! Excellent service thanks to Leigh Williams. Very through and helpful!

Leesa L. on

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JOHN B. on

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Customer service was excellent

Ricardo C. on

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DAVID S. on

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This was a drop-off location, but no instructions on where to drop off, no phone number that would take calls on a Saturday early evening, and location was closed unlike 2 other locations we passed on the way.

DEBRA D. on

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tHE TRUCK WAS IN BAD CONDITION NOT FOR A LONG DISTANCE TRIP. IT WAS REALLY BAD. IM GOING TO USE ANOTHER COMPANY.

CHARLES H. on

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Trailer was not clean when I picked it up and there was no additional staff that could help hook up the trailer. Paid another customer $5 to help me lift the trailer onto the ball and try to connect. Had problems and the only person in the office finally had to come out help. I reserved on line and wanted a specific dealer closer and more equipment but Uhaul changed the location which I was not pleased with. I had to pass the other dealer on the way home and they had two of the type trailer I rented. Why?

Anita C. on

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Melissa E. on

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Andrew O. on

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William B. on

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The representative was very nice and helpful!

BOBBI L. on

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Mark H. on

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Best service from any U-Haul franchise I have ever rented from. Kind and friendly staff, well stocked, both the truck and the office were clean and well kept. You will certainly get my future business and referrals.

DANIEL P. on

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Real folks.

JOSHUA F. on

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JAMES P. on

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WAYNE W. on

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t he receptionist in charge today was very extraordinary she helped me out tremendously and I thank you very much for the service and the courtesy I receive keep up the good work!

LAURA M. on

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Woild have liked the location closer

JESICA K. on

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I wasnt told about the .59cents per mile reimbursement and an extra $214 was taken out of my account two days before my daughter's first birthday so I was unable to throw her party I will definitely use penske in my nextcmove I was told it was only gas reimbursement.

lashunda B. on

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The representative could not get my card to go through although there were funds available, and as soon as we started the engine, the check engine light came on.

MARK H. on

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No one was there when I dropped off the trailer. Called the support # and ended up at a call center, left 2 messages and stayed 40 minutes before I gave up and left the trailer.

Nick L. on

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TAMELA L. on

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Very nice people.i kept a another day.made the ending of a long trip nice.

Alan H. on

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Lady behind counter ran the storage facility, didn't know much about Uhaul. Told me I hope you know how to hook the trailer up cause she didn't no anything about it. Had to back to trailer with no spotter, lift tongue of 12' trailer up & hook it my self.

Shawn C. on

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The facility is clean, and staff nice. No trailers had a jack on the tongue so bring a friend for large trailers. Don't know if this is a U-haul thing?

JOE P. on

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Don't lie. I was only given two choices none of which I preferred. Being forced to use locations when other preferred locations are available is not kosher.

TIM M. on

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MARK T. on

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Need more than one employee working on Saturdays.

NICOLE P. on

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RICHARD H. on

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MICHAEL F. on

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RANDY P. on

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Very fast and efficient.

RICHARD H. on

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TheABILITY TO HAVE A PRINTED RECORD.

KRISTI R. on

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The truck we used drove very poorly. It was difficult to keep it on the road.

MELANIE H. on

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charles K. on

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Marymargret F. on

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LATRASKIA F. on

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ROBERT B. on

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My reservation was changed twice - once from my original reservation. On Saturday, I called ahead of time to be sure that my reservation was ready. I ended up calling back 3 times. Finally at 2:00 the told me my reservation had been changed - I received no email, text, or phone call from UHaul to tell me this. I almost missed getting the truck as the new UHaul place was closing. This was a very stressful, and makes me believe UHaul is not very good at renting trucks.

mark E. on

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No Complaints

HENRY K. on

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JASON L. on

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I dropped off the truck after business hours.

deborah B. on

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WAYNE S. on

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