The u-haul rep at this location was pleasant and helpful, but the equipment was below par, and the check out process using the app was a mess. The rep was off location at a meeting, and thankfully returned while i was struggling with the app telling me I wasn't at the right location, when in fact, I was! When she arrived, I reverted to standard check out, and was glad for that, as the back of the original truck assigned to me was full of scattered moving blankets and a hand truck, which I had not ordered. Once the rep took care of that, I started the truck, and discovered the engine light would not turn off. The rep suggested taking the truck, then allowing maintenance to come out and check the truck while we were loading it to clear it for driving. I opted to take a different truck (which ALSO had unordered equipment in the back), as I didn't want a half-loaded truck to be deemed undrivable. My rental was one way, and for a free extra day's use, I'd agreed to take the truck to one of several drop off locations available that was an hour away from my destination (after unloading). Throughout the rental, I continued to receive app updates regarding the original, unused truck, as well as info about changes to my drop off location (without checking with me about the change first). I took a photo of the mileage and gas needle location pre trip, and one post trip. The needle was in the exact same place. I shared the photos with the GM of the location, and he agreed it was accurate. However, when my receipt arrived by email, they'd added and charged me for three gallons of gas. I've opened a customer claim process to address the issue. This was an all around frustrating and poorly managed rental. Navigation of the u-haul app was a hot mess of a train wreck! Everything I attempted to go through the app for required a phone call instead, as the app could not complete the action, or provide the answers to the arising issues.BEVERLY F.
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(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Concord, NC 28025
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- 4.5 Average Customer Rating
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The truck did not have a lock and I had to purchase one to secure my valuables.Keller P.
Return after hours. No one there. I-haul. Com was our lifesaver.Alan C.
Best service I received at this location of renting a avehicle.Robert D.
Close to my house, convenient. Check out was very tedious, as phots that I took kept disappearing and I had to start over. While I appreciate being able to check out after hours, I found it frustrating.Elizabeth H.