Kevin was wonderful and very helpful. Thank you Kevin. Montique Martinez
Montique M
Customer Reviews for All About Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service !!!
Charles GCindy was very helpful and friendly!
JEFFREY PHave cruise control on vehicle.
WILLIAM MThis place was great. The man that helped me was professional and calmed me down. I would highly recommend this shop
LINDA HOther than a dirty windshield that was fixed at the gas station. I was more then impressed with the new trucks. More then plenty of power, drove like a car. Model I got had no ramp and was fine. It's low enough to get stuff in without hurting yourself. Thank you so much and I'll definitely be using you guys again when I need a bigger truck.
GREGORY GService was great
ANNETTE WPerson who checked us in was very polite and good.
KENTON SKevin was super helpful, great to work with. Had an enjoyable experience.
Nicholas CDude Kevin was super helpful.
PAUL SKevin made the calls for me to be able to return in Sequim. Please fix your system to include Sequim.
DONNA NOnline app was amazing and easy
JOSEPH WBest customer service of all the u haul rentals in my area. The gentleman opperating this location is always kind professional and quick. I will do much more business with uhaul because of him and his service.
DANIEL LKevin is great 👍
JOHN SThis truck needs serious maintenance. the shocks are bad, tires are worn, it wanders and pulls when you brake.
JEFFERY MThe truck itself was in good condition and clean. However, the key got stuck frequently in the starter. It was a known problem and though the clerk explained how to get the key out, it was really tricky. It is something that needs to be repaired.
LORRIE CThe truck we had, had some concerning noises in first and second gear. We did not have a break down but we were concerned about the noise and did report it to the U-Haul manager Kevin who was great to work with.
PAUL PI had an overall very good experience renting from this location. Equipment worked well and staff was very helpful.
JOHN SThe easiest and best experience I've had in a long time with uhaul!
JOHN TKevin is a great attribute to your company! Thank you Kevin
PASQUALE GCindy and Kevin were great to work with and provided excellent customer service!
Trisha LKevin is a great UHaul representative
JAMES JI recently dropped off my rental at All About Storage LLC in Sequim, and the experience was seamless. The staff was friendly, helpful, and efficient, making the process quick and hassle-free. The location was easy to find, well-organized, and clean, which added to the overall positive experience. I appreciate how smoothly everything went, and I would definitely recommend this location for anyone needing rental services in the Sequim area.
OLEG ZHave rental rates for the car tow dollys that span 24-48 hours in one hour increments. Many times the 24 hour rate isn’t enough time, but the jump to a 2 day rate is excessive.
RODNEY DAlways excellent service
Lori TKevin was a great help and very professional.
GARY BThis was not the original location that I selected. I'm not sure why it was changed although it worked out fine.
Rosalie SMattie in North Washington was going make me return my trailer an hour away to Port Townsend on the day the movers were going to deliver my whole house of belongings, leaving my 74 yr old wife alone with the movers. Rented the trailer only to move her house plants. Fortunately I called back a day later and Shuan moved my return to Sequim- ten minutes away.
WILLIAM WMore vehicles available so I don't have to wait to rent.
ANDREE PService person was very thorough and helpful in discussing the trailer and educating me on the hitch and equipment. Highly recommend using this U-haul location.
SCOTT OExcellent customer service, 5 stars
CHARLES GKevin was very helpful
GABRIEL EKevin and Cindy offer service of excellence. They go above and beyond of what is expected. They have made our move less stressful on multiple occasions. Extremely satisfied.
STEPHEN TGreat experience - the manager even placed a call to corporate to ask for a discount on my behalf. I would totally recommend my U Haul location.
BAYLEY JEasy drop-off and friendly staff
SUSAN PThank you
JANELLE SGreat service and hours
DARYL NCustomer service was exceptional- friendly, knowledgeable, and very accommodating. The U-Haul truck I rented newer, very clean and ran well the whole distance from WA to UT. I would choose All about storage again when needed and recommend this facility to everyone! Thank you for this wonderful experience at this time of transition.
JANET MIt was a great experience. Kevin was professional and informative and very kind. Great employee. Thank you.
VICTORIA G2nd time using this facility in as many weeks. Great service, very personable employees.
Karine OTRUCK HANDLED WELL WITH PLENTY OF HORSE POWER
DONALD DPick up of rental went smooth and employee explained vehicle very well. Vehicle was clean.
Karine OVan had a faulty right rear tire pressure sensor was the only issue. Easy to drive, surprised by performance and excellent gas mileage.
TIMOTHY ACindi was very knowledgeable, she asked all the right questions, and answered all of ours, she was kind and considerate to our needs, and told us not to hesitate if we needed anything. she is an excellent employee with excellent people skills, We will not hesitate to use her services again. Thank you so much Cindi
Linda HJason assisted me in getting the rental truck and I have to say he gave excellent customer service, it was near closing time and he didn’t miss or skip over any steps to ensure my experience went smoothly! Thank you Jason!
CYNTHIA BGreat customer service. Everyone was so helpful. Quoted correct prices. Very easy to do business with. Would higher recommend this U-Haul location.
RANDI CExcellent and courteous service. They called and followed up with another facility to have storage containers delivered to my home. I will 100% use this facility as first choice again & refer.
Kari MThe use of the app service wise at location sucks. Took 30 min to pick up via the app at 15 plus to drop off.
Angela ONobody was at the location when I arrived. The sign on the door stated, "return at 2:15" but it was 3:22 when I arrived. Very frustrating after having the rental moved from Port Angeles.
SARAH FPicking up the trailer was quick and easy no issues to address.
David BHonor the credit offer or meet the reservation specifics. Doing neither is unacceptable. Then to charge a bogus refueling cost was even worse. And don't rent out a truck that is less than half full. It made me buy fuel at a much higher cost than I should have. Very unhappy customer.
John WHad to call multiple times to get an answer on the phone
WILLIAM FThe cargo van was ready and waiting. The UHaul Man was polite and efficient. When I returned the van early, he was helpful. My only problems were: My reservation was changed from a cargo van to a moving van. A phone call cleared that up. The pickup location was changed, but turned out to be OK because it was easy to find; it added about 20-30 miles to the total mileage.
JEAN MGood job!
Ron HScott (at the Sequim/Hooker Rd location) was professional, friendly and very helpful getting me what I need to rent a trailer that I needed to tow. The equipment seemed brand new and in excellent condition. Everything went better than I could’ve imagined. Thanks, Scott!
Daniel SExcellent
Todd DYour hours should be updated on Google. The gas tank was not topped off when I got the truck. I traveled 16 miles and had to put $16.00 gas in to top tank. That equaled out to 3 ish miles per gallon. I was reimbursed the difference without and hastle
Desiree SGreat service
Jim JAttendant was polite professional and very helpful.
Linda SNo complaints... very friendly employee... will use again... 10/10
Eric OScott is amazing! He's always ready even at the very last minute when I call for a truck. I appreciate his help oh so much! Thank you Scott!
Sharice MThe employee that runs it is GREAT! He made it easy and was very knowledgeable and kind!
Laurie YFriendly and helpful
Kenneth CUpon renting the truck the uhaul representive said the gas tank amount and milage were wrong on the paperwork and he would correct the error. To make sure he did what he said he would do, I had previously taken a picture of the milage and gas immediately prior to leaving the lot. Upon return, It had shown that I had driven only 34 miles and replaced the fuel above the level I received it. Upon checking out, the representative tried to overcharge for the milage, more than 20 miles overcharge since he never updated the information as we had discussed. I told him I had picture proof. He checked my phone and said he would make the change and correct I asked him for some additional consideration for the hassle, and he exclaimed over and over "I'm being a Karen and acting entitled", I was shocked considering I would have been overcharged for his mistake and then on top of it, he took the liberty to insult me. I was merely trying to point out it shouldn't be up to the customer to catch mistakes and request to be treated fairly and some consideration for having to prove I was right so I wouldn't get ripped off!
Kurt JDrop off went quickly and smoothly. Easy to enter and park the trailer I rented. The entire area was concrete making a clean and pleasant experience. I would recommend this U-Haul location to anyone looking for service in this area. It must be said somewhere in this review, the original drop off location I was directed to was two hours out of my way. After calling U-Haul dispatch, I was able to get one only an hour out of my way! There are multiple U-Haul locations nearer where I wanted to drop it off, one only a mile away from where I was. I drove past three of them on my way to this one. U-Haul dispatch does not seem to want to help the customer and is more interested in distributing the equipment at the cost of the customer. These reviews seem to be directed to the individual dealers and not the U-Haul company. The dealers I'll rate good. The equipment was exactly what I needed. The U-Haul dispatch system get a failing grade from me.
Mark AWell I first went to the location in Port Angeles and I wanted the largest Truck and they reserved the 20 foot which wasn't the largest Truck. They were supposed to call me back in a couple days but I didn't hear from them. Therefore, I stopped at the Hooker road location coming from my doctor's appt. to check on the truck. Because I needed it for Sunday March 31. I went to pick up the truck and When I realized that it wasn't the largest Truck I had gotten back to Port Angeles. Although, I called to switch it and the worker at the Hooker location wanted to switch it. However, He called someone at another location and he didn't want to switch it. I explained to him what had happened and he said that it was after 15 minutes. I expressed to to the worker that it takes me that long to get back to Port Angeles and that's 15 miles away. He said that I could bring back the truck, but I wouldn't get back my money on that truck and I could rent the largest Truck.Therefore, I had to rent two trucks and I was very unhappy with that because the guy in Port Angeles should have first rented me the largest Truck from the start. Although, The Hooker location they were very helpful and polite. The small truck was just a little dirty. I'm a woman I don't know what 20 footer is and I asked him are you sure that would be big enough. He said yes, because he used to move people. I'm a senior citizen and I'm on a fixed income and renting two trucks plus gas and ferry fees really hurt my pocket.
Sandra BScott was very helpful for the equipment drop-off.
Marty GI was sick and didnt want to deal with people. The seviouse was very professional and patient and helpful. Thanks for being awsome!
Fano T