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Scott Y
Customer Reviews for All About The Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service your truck, Transmission slips Truck stalls at stop sign.
Jerry LI’ve rented from Scott several times and have always had a good experience.
William TI would give the owner at All About Storage 50 stars if I could. Long story, short, it was New Years Eve around 6:30 pm and I was in desperate need of a car hauler. I called his direct number and after a brief explanation of my situation he agreed to meet me to pickup the trailer. He met me at 7:00 and I was hooked up and gone by 7:15. I couldn't believe what just happened but it did, only because the owner cared enough to help me in a desperate situation. All I can say is a huge thank you and all of my UHaul business will be through Champlain NY.
Mark CWe have had good luck in dealing with All About the Storage. No issues.
Lisa OSurprised that there was no one at the site, but a fellow checked me in by phone and all went smoothly.
Dennis AIt was unmanned, but instructions were clear.
NEIL AIt was an easy transaction for Pick up.
David OGood
George PThe location looked like it was setup to do the bare minimum. Note that the location is in a rural area, but some additional signage and some staff would have been nice. The owner wasn't available to be there and this sounds to be partially due to Uhaul not notifying us of the truck pick up. We talked to someone, maybe a friend of the owner, who stopped in and gave us the owner's number. We ended up using the app to pick up the truck and went on our way.
Mark ZNo key drop-off box and not a single U-Haul logo in sight. This location doesn’t even exist! We had to call U-Haul and they sent us to a different location.
Jade Dthe worst you rented me a trayler no one showed up .then when i returned it you said i stold it .
peter sU-Haul accepted my initial reservation even though no car haulers were available and the location initially reserved couldn't provide my truck either. Location was fine, online reservations cannot be trusted.
Michael PIt was purely a drop-op and I did not interact with anyone. The self-serve process through the app was easy though
Olivia HGood location.
JOHN CDrop off only. Went during business hours and no one was there. No clear instructions on what to do with the drop-off (where to leave it, keys, paperwork)
JOHN PRequested 3 dozen blankets received 1 1/2 dozen I need a refund.
Willie TTrailer roof leaked again.
marlon mThe representative at the location was very helpful and accommodating for my rental.
Adam TSuper helpful with our rental process and helping us find what we needed. Great and prompt service.
Ryan CThank you
Shawn EThank you
Shawn EOut of the way but lots of equipment available at this location No one was available at time of drop off
Kristian EI miss the personal side of renting but the it went very well ! The gentle man that deals with you is very knowledgeable and solves any problems you may have Quickly.!
ALBERT CI reserved a 6x12 cargo trailer, I received a phone call the following day confirming the reservation, however the day after I received another phone call informing me there was an overbooking and the best thing I could get was a 5x8 cargo trailer. This was a big setback due to having to move my son home from 150 miles away. Only way we were able to make the move work in one trip was to bring some of his bulky furniture to the local landfill.
Ethan GI am a little old fashion I really like the more personal approach than the set up threw phones but it all did go ok ! Besides that it was a good experience even using the phone.! so I do not see how it could be improved upon other than having a representative there to talk to
Albert CEverything went very smooth. The uhaul representative was very polite and courteous. He even hooked up the trailer to my vehicle. I would highly recommend this uhaul location. Thank you!
William TNothing at all.
Jason RThe employee, or owner, was very nice on the phone but because being a small Municipality I was told to leave the trailer in their yard without anyone confirming my equipment return. He told me he could be there in a few minutes if I needed him. I am very happy to have a return place that is close to my home even though I am from the Canadian side. I wish I knew before.
Claudett cClean up the place, make it suitable with an office space. 12 is to improve customer service 3 is 2. Have the rates flat and understood? Where what you are getting charged is the appropriate amount? Have the appropriate level of gas in the truck. That is ax for you to return it at and and receipts. And/or invoice given at the beginning of the job so you have a clear-cut contract of what is expected.
Pernell HScott was very helpful. A great guy to deal with
Michael RThe drop off was very efficient
David AKeep as it is..Great
William NApp didn't work at all when I tried to use this, had to talk to the owner of the place, who was very friendly and resolved our issue quickly. Horrible connection with the app is the reasoning for the low rating.
zachary wNone
lionel bTail lights are out.
Dominick DStore could be open more so we can buy things like locks and boxing materials but hey, no problem.
Richard LEverything went like clockwork...what more could you ask?
Richard LScott was awesome!..Great service...it was a 10 out of 10.
William NAll is good
RICHARD AEverything was fine . Thank you.
michael hThis location was excellent, convenient, and easily accessible. Your online booking system however, requires some serious upgrades. If it was not for Scott the manager, I would have walked away and went to Lowes! It took up to an hour for Scott to finally get your web system to accept the rental. While we were there, another couple got frustrated and left. This is not the first time I have had trouble booking equipment online. A terrible system!
william mExcellent person to deal with I rented a 26 footer and I got there and I said can I please have a 20 footer he accommodated me excellent place of business will use again
DEBORAH VScott was great. He was not there but helped me with quick response and told me where to park the trailer.
CHRISTOPHER HGreat communication and very knowledgeable.A pleasure to do business with.
Tommy OWas just a run down parking lot with uhaul vehicles scattered around. Never saw anyone there and the building that looks like the office looked like it hasn’t been used in years.
Stephen FNo improvement needed
claude dThe sit looked abandoned. Lester helped me from the other uhaul place down the road and and really saved me. Said no one is taking trailers in the area. UHaul corporates i think needs to address this issue. I will be renting another trailer from NC and bringing it north and hope that i have a place to drop off within an hour of where I am.
CHRISTOPHER HThe only issue we had is truck was at 1/4 tank of gas. . We filled it to 3/4 and returned it with a half tank. This is wrong. It should be full and then you return it filled. Uhaul got a quarter tank of free gas from us! This is wrong!
Roland OThe return was made too complicated because: - no staff present, all doors locked - no key drop off box. There was no designated place to drop the keys. I left the keys under the driver seat and locked the door. This made the recovery of the vehicle more difficult for the drop off staff and lengthen the return process.
Martin BI was not happy at all with there service
Gordon GWasn’t open when we got there (even though it was 1pm on a Saturday. No signage, large pieces of junk in the area.. very sketchy looking.
George BThe building looks derelict and the drop box is inside said locked building
Shawn BScott was very accommodating. It was a quick and easy process. Great customer service, you won't be disappointed.
Brandon MCan Employees show up on time preferably early.
brett b