Customer Reviews for All American Heating & Air Conditioning Services Inc
(U-Haul Neighborhood Dealer)

115 reviews

215 E Broad St   Saint Pauls, NC 28384

(910) 885-7149

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 885-7149

215 E Broad St
Saint Pauls, NC 28384

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregg F. 
Rating:
4.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Amber C. 
Rating:
1.0

When I arrived at the location the Uhual employee had a infant in the office with her she could not leave the child unattended on the inside of the building to assist me with getting my car on the trailer.. VERY UNPROFESSIONAL!! You are at work last time I checked uhaul does not sponsor a childcare program! I had to Youtube how to get my car on the trailer when the management member arrived he was very upset( had a major attitude and was very RUDE!!!) that he had to assist me with how to load my car on the dolly/trailer I have never done this before had no knowledge on how to load my car properly. I will NEVER deal with these people again I was very dissatisfied with the service I was provided

Teleha M. 
Rating:
5.0

At this particular location, everything was top notch.

Neal L. 
Rating:
5.0

Very nice people and very helpful

Donald R. 
Rating:
4.0

Very friendly customer service

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

No need to change a thing! Very friendly staff, helped us with what we needed and got us on our way in no time.

Charles W. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
5.0

The whole process was straight forward and easy. Your service was such a great convenience.

DUNCAN M. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
3.0

I didn't appreciate being expected to take pictures and unhook the uhaul from the trailer. I paid a lot of money to use that, I didn't need extra work.

Tammy H. 
Rating:
4.0

Customer did not leave a comment.

Zel J. 
Rating:
5.0

Customer did not leave a comment.

patrica C. 
Rating:
3.0

Service Center was fine. No one working on Sunday drop off. This company charged me for an extra day, when I should not have been charged. I'm currently waiting on a U-Haul representative to help clear up my billing errors.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

The folks at this place are great I will definitely rent from them again. They are friendly courteous and had me on the way quickly.

BRYAN D. 
Rating:
1.0

I had to drive 20 miles to get this trailer, when I booked it it was within 2 miles. I paid for dolly, once I got the trailer hooked up I left, without dolly. I called them to take the dolly of the invoice. The supervisor apologized and said she will take it off, today I m being charged over 40$ for non returning dolly, that I never received! I came to drop off trailer, the office was still open, the females told me to go and just drop the trailer myself, because they are about to close down their office.

Marina P. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS D. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

CYTHANA R. 
Rating:
3.0

The uhaul leaked and wet stuff on the inside

timothy D. 
Rating:
5.0

Had a great experience at this location. Ms. Jennifer was a great representative to work with. If you are in the area and need a truck, contact Jennifer for your needs.

CRYSTAL R. 
Rating:
3.0

Customer did not leave a comment.

DEVANTE B. 
Rating:
5.0

Customer did not leave a comment.

Joyce N. 
Rating:
5.0

Everything was fine accept for the drop off and pick up of the containers to my new house. I was told they would be there on Saturday, August 3rd, and they didn't get there until Tuesday, August 6. Also, they were emptied and ready for pick up Monday, August 12. I called twice before they were finally picked up on Tuesday, August 27. That was pretty disappointing. Also, the delivery person left the boxes on the grass in front of the house rather than the driveway. In future I would recommend leaving them in the driveway so they don't kill the grass, especially if they are going to be there for three weeks!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN D. 
Rating:
5.0

make sure all lights work and spare tires on them

Gary C. 
Rating:
5.0

Easy pick up. For me it was a little longer drive for pick up up than I wanted but is what it is.

Matthew W. 
Rating:
5.0

Excellent and friendly business.

KARENA K. 
Rating:
5.0

Get my name right. We are not Larry Bond.

larry B. 
Rating:
5.0

They were friendly and knew. how to answer any questions I had or fix. any thing that wasn't right. I would send others to them because their services was " EXCELLENT". Thank you Saint Paul's U-Haul NC

MATILDA H. 
Rating:
4.0

Packing blankets were filthy.

Michael L. 
Rating:
4.0

Be mindful of scheduling. Overall, the representative was amazing. Very professional & helpful!

Latosha B. 
Rating:
3.0

The trailer was in good working condition, but it was dirty on the inside.

aaron B. 
Rating:
5.0

Customer did not leave a comment.

Maryellen O. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Great customer service! The lady that privided me the keys was so nice.

Pauline P. 
Rating:
5.0

Customer did not leave a comment.

Roman R. 
Rating:
5.0

Customer did not leave a comment.

Belaguas S. 
Rating:
5.0

Drop off was simple and easy.

corey M. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH R. 
Rating:
5.0

ALL IS OK

BARTOLO R. 
Rating:
4.0

Customer service was great. I will use this location again.

Michael M. 
Rating:
5.0

recommend this store to everyone. Jenny is very nice

RUDOLPH R. 
Rating:
5.0

Jenny helped us out a lot with getting the rental that we needed and helped me a lot even after I left the store

GROVER H. 
Rating:
5.0

Really nice rep helped me out. She was very friendly. I will be back.

JON E. 
Rating:
5.0

Customer did not leave a comment.

Aimee L. 
Rating:
5.0

Customer did not leave a comment.

sabrina P. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

As always great customer service. Very friendly and professional.

Jenny V. 
Rating:
5.0

Na

Jameeka M. 
Rating:
5.0

Customer did not leave a comment.

Korey O. 
Rating:
3.0

Jenny was super helpful and friendly! This was my first experience using uhaul and I will use it again.

ARIANNA L. 
Rating:
4.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Very friendly staff

Jenny V. 
Rating:
5.0

We had an issue with double booking at the Lumberton location and the amazing woman here in St. Paul's made it right and was very reasonable and accommodating. Thank you for everything y'all did for us!!! I will for sure use y'all again!!

ABBY R. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

This business was so understanding I can't tell you!

SHERI A. 
Rating:
4.0

While on the road the wheels were shaky when doing lower speeds. I am mentioned this because of safety reasons.

BRENDA T. 
Rating:
4.0

Customer did not leave a comment.

julie B. 
Rating:
5.0

THE REP THAT ASSISTED ME, JENNY, WAS VERY FRIENDLY AND A PLEASURE TO DEAL WITH.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
5.0

Customer did not leave a comment.

MIKE W. 
Rating:
1.0

Customer did not leave a comment.

Khadijah P. 
Rating:
5.0

Customer did not leave a comment.

Johnthan T. 
Rating:
2.0

I had a 4pm pick up appointment and the place was closed. After calling a couple phone numbers posted on the building someone finally arrived. 50 minutes later I was on my way. I will never use this location again.

Howard K. 
Rating:
5.0

Customer did not leave a comment.

carl H. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
1.0

I had a reservation to pick up the trailer at 2346 Gillespie St Fayetteville, NC When I arrived, they said there were no power at the location. Afetr traveling two hours, I asked to use the restroom and was told I could not use it. They sent me to U-Haul on Bragg Blvd to pick up one. They had no trailer there so, they sent me 15 miles away to Saint Paul. On my way to Saint Paul, NC. I decided to stop back by the Gillespie St. U-Haul location because the power had been restored and that was where I had my original reservation. The manager there wasn't helpful at all. She told me I had no reservation there and they had no auto-transport trailers there. After useless discussion, I left. As I was leaving, I drove around to the building and found several trailers on hand there. I feel my civil rights were violated and I'm seeking legal advice.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
1.0

Customer did not leave a comment.

angel G. 
Rating:
5.0

Customer did not leave a comment.

dave M. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
2.0

Make sure the customer is getting what they paid for and to make sure the gas needle is right and I think they should go out with the customer to look at the U-Haul when it's time to rent it out.

JOCOBI G. 
Rating:
3.0

The first truck I was given wouldn't start. The second truck had severe mechanical issues.

LeeAnn B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. O. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Latisha W. 
Rating:
4.0

It was easy and painless, we were on the road in no time

Margaret T. 
Rating:
4.0

I dropped the truck off on Saturday night(4/29/17 @ 8:34pm) during closing so I was not able to see a staff member but he did call me the next day to confirm he checked it in and to ask if some extra keys he found in the drop box were mine. Very friendly

Sabrina H. 
Rating:
1.0

First I around early to help speed up the process. Then it took 1 and a half hours to get the uhaul renting and I was the only person in the building. Then they overcharged me as I had an order confirmation where I had reserved the U-Haul online for 54.95. They charged me 140.55. So then I had to wait for someone over the phone to credit back the difference to my card. I was going to pay cash but the one person working didn't have a key to unlock the register. This was the only place close to my destination that had any U-Hauls available. I still haven't seen the credit back to my account. I would NEVER rent a U-Haul from this location ever again.

David S. 
Rating:
1.0

Was relayed to this location after being relayed once before. Staff did not know I was coming could not find the reservation when I provided the number and could not work the computer. She had to call someone else and read my credit card number aloud over the phone to them. Anounced that she didn't know if my requested truck was there as we signed the paperwork and charged me for the 14 dollar insurance when I requested the more expensive one online.

Lawrence F. 
Rating:
3.0

Customer did not leave a comment.

CADE G. 
Rating:
5.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

These guys were super the help they helped s every way they could

MICHELLE B. 
Rating:
1.0

Staff was extremely slow in processing the request to get the trailer I had reserved. Took 45 minutes, and I was the only customer for the entire establishment.

Russell F. 
Rating:
4.0

I had the worst experience with Uhaul this time around. The people at this location were great and are trying to resolve the issues that actually fall on uhaul and not them.

EDWIN A. 
Rating:
5.0

Very prompt,polite

GARY P. 
Rating:
5.0

Same as above. I was impressed with both places.

gary P. 
Rating:
3.0

Process to verify that my vehicle could tow the trailer that I wanted and needed was unusually complicated. I have the owner's manual and it verified that the car can tow over 6,000 pounds. The hitch was also marked for 6,000 pounds plus. yet because it is not standard equipment on the GMC Envoy, it was difficult to get the application completed so reservation took over 25 minutes to complete. The location had no problems hooking the trailer to the car hitch. My car needed an adapter to hook up the lights but the staff told me where to get one and that it cost about $15.00. As I will be pulling a camper for the next several years, I needed the adapter anyway. When I went to turn the trailer in, the staff was helpful and it took less than 10 minutes.

James S. 
Rating:
3.0

Customer did not leave a comment.

Mamerto C. 
No reviews have been submitted for this location.

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