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James C
Customer Reviews for All in the Cards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a good experience. The owners were friendly and the truck was in good condition. I had booked a rental vehicle with another provider who cancelled at the last minute so I was happy that U-haul honoured its reservation and offered a pleasant experience all around. Would definitely rent from here again!
Ching-Yen CWhen I got the truck, the front tire and the rear tire was low.And fresh and it was blinking, and it also said service, the airbag lights
Lamar SStaff were very pleasant and helpful issue was more that U-Haul’s app was not working properly and it took a long time to complete check kn. However vehicle was telling me tires needed air and airbag needed servicing. Also vehicle smelled of smoke. Was not happy with condition of vehicle
Jennifer SThe truck wasn't cleaned after the last user. It had tire low pressure lights probably because of faulty sensors
NAUMAN AReserved parking spot upon return
DANIELE AThis location is severely understaffed to serve their volume. Got my truck almost half an hour later than the scheduled rental time, even though I was on time. They need to train their staff instead of having the manager do everything
DANIEL SPlease improve your customer service. Thank you.
Van CWas falsely charged a fuel charge. Was falsely charged an insurance fee. Very dishonest.
Elan BNicest guy ever! Thank you!
Marlene BThe car's exterior was dirty. It's not a big deal, but it's not nice to get into a car that looks like it's just been driven in the mud.
CARLOS DI didn’t get the blankets or dolly I requested which means I had to wrap my mirror etc in my own blankets and carrying some furniture was very hard.
Radhika SThe same drop off process used on the pick up with the link to the U-Haul system which allows us to do a check list a pictures. Also, the charge is confuse, I think I was billed twice. I need to investigate.
NELSON HNice by ur charge was all bit high
Sarafadeen AHave the dolly’s in the van prior the reservation
BRITTNEY CEverything is very good and the delivery of the truck was on time and they treat the customers very well
DAVOOD AThe customer service from this location was outstanding! They were very patient and made me feel comfortable with the process. I was coming from outside of Toronto and they were helpful to make sure it went smoothly.
JAMIE NAll the customer service reps i dealt with at this location were friendly and courteous and all transactions were done quickly and efficiently.
COSIMO CI picked up using online portal as location was closed due to holiday. It was simple process, the cargo van was clean. The location is a bit hidden but very convenient to pick and drop.
Somea SKeep up a great job
ASTEDE GExcellent costumer service and great communication
REYNALDO mU-HAUL SUCKS. You changed my reservation TWICE. I needed a truck and you gave me a van THE DAY BEFORE MY MOVING. Why do you even offer the option to reserve online if you are going to resell later? Hope your competitors get you out of business.
marcos cThe address of the location is incorrect. On U Haul it says FFM Flowers but the store name has changed - this should be changed.
Dan PGreat service and vehicle. Thank you!
Tozheg RGas was not full. Drove 32 km and filled 25 liters of gas. Not satisfied at all. No customer support to address such issue.
Rajanish DIt is a bit hard to find location as there is no sign for KKM Florist there. None of the requested items (dolly, blankets, etc) were available even though I could select them at the time of booking, the gentleman managing the store was kind enough to advise me of this a day before but it was too short of notice to be able to rent those items from somewhere else.
Pankaj GYou overcharged me in three areas: Insurance (I turned it down, but you still charged me) Mileage (Way more than what I travelled. You calculated the right mileage but charged me way more Gas You dinged me when IO returned the van with more -- not less -- gas.
royson jThe U-Haul was not ready at the scheduled time, and we were not informed of this. The staff were helpful overall and there were no issues once the U-Haul was there/ready.
Gabriella G