The truck that we pick up was not properly cleaned; the truck was reported at 1/4 of tank but it was lower than that. The girl at the counter told us that she will take note of that, and she didnt. We rent an APPLIANCE DOLLY, and the store only had a UTILITY DOLLY. So after talking with the girl at the store she said that she will put notes on the reservation to remove the charge but nothing was done. Also, in the middle of the trip, the washer fluid run out; clearly not proper inspection was done to the truck.
tyler e
Customer Reviews for All In One Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people working here had no idea what they were doing. They wasted an hour of our time. We were there at our pick up time ready to drive away and get moving, but we didn't drive away until an hour after our pick up time. They seemed very sketchy and tried to charge us extra money, when my app and my reservation told me a different amount that was due at pick up. I then called U-haul directly as they were pulling us around, and they told me we shouldn't be charged any more as that was for cash payments. We explained this to them and they still tried for a while until we basically went to the computer and watched what they were doing. Horrible pick up location, it shouldn't be part of uhauls locations for anything. To top it off one guy there kept walking away laughing under his breathe, it was super disrespectful.
Danton S