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BRANDON W
Customer Reviews for All Indoor Farm Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We did end up driving with a flat that went undiscovered for a certain amount of time apparently. I’m not sure if the truck came to us from the facility that way, or if we picked up the issue along the drive. But the customer service at this facility is outstanding. Very helpful and lovely people to deal with. Regarding the flat tire(s), roadside assistance was fantastic!
MARCI LEveryone and everything involving this location was wonderful! They were helpful, friendly, and informative. I absolutely recommend this location and U-Haul in general!
Ayla BBeth at All Indoor Farm Store was awesome. My original drop off location was permanently closed (Thanks U-Haul for letting me know…not!) But again Beth helped me out and dropped off at her location at All Indoor Farm Store. Thank you Beth!
Lou IEverything was ok with the place, associate was very friendly , place was clean I have no problem with the place or the equipment.
Cameron BOverrun with cats, personnel not present, unfriendly and uncorgial to conversation
CHRISTOPHER YStore was Nasty,
Jason CNice place
GARY MAir Conditioner doesn’t work in the truck. Otherwise everything else works great. No issues. Truck ran fine. Thank you.
esserville cVery easy experience during a rough move. I will recommend to my family and friends.
Shawn PVery friendly and nice and respectful
Deanna bNice people..
CHARLES WN/A
NINA LI rented from the people in norton for a two wheel dolly and i found out this morning after hauling my vehicle that it got damaged on the way home they will be hearing from me again
corey dNothing the truck was ready go for easy pick up and drop off.
SARAH KAwesome experience. Met me at the trailer, quickly checked me in and made the whole return process seamless. Outstanding service
MICHAEL HNot a caring experience
james kgreat place of business people there are very helpful and nice as well
Brian RThey just aren’t very friendly.
ROSANNA DThis was an excellent experience in renting a U-Haul truck. The lady owner of the business was very friendly and helpful. I plan on going there again if I have to rent a U-Haul vehicle.
Robin SN/a
Nancy WIt was fast and easy,
Susan PQuick and efficient service with a friendly SW Virginia smile. Thank you
Mark HMaybe offering home delivery…! Service was formidable. Price very reasonable. 🌟 🌟🌟🌟🌟
Louis SBest U Haul (or any truck rental, for that matter) location I have ever used. Rented one many years ago there, and have found the people and service there to be above and beyond every time! I will be back any time I need a truck or trailer in the future, and always tells friends and neighbors about them.
robert rGreat job
Ronald TWe got ripped off paid a lot more than there sign beside road had on it false advertising
jesse mIm allergic to cats and there were several in the store roaming around.
Christopher WI rented this auto transport on Sunday afternoon to move a 2012 Ford f150 4 door standard bed. Upon arriving at loading location we became aware that the f150 would never fit on this auto transport. It would be helpful if the rental system would notify the authorized dealer that this vehicle will not fit... Or any others that won't fit. We had to then drive back to the U-Haul location to return the trailer for full refund. Still awaiting refund.
luther bI reserved a car hauler 2 days before pickup. The owners had left town and left the store with their mother in charge. She originally told me I could not pick up the unit because she didn’t know how to process it. I finically talked her into letting me hook it up and her daughter processed the rental over the phone. Took forever.
mike WThis pickup location is filthy, and smells like a litter box. After doing the paperwork for the U-Haul, the worked pulled it around front and opened the back. It had boxes in it that were removed, but the back of the truck was filthy. The cab of the truck smelled very strongly of cigarette smoke, and was very dirty and disgusting. I was also informed that they didn’t have a utility dolly, and was supplied an appliance dolly that made my move more difficult than it should have been. The back of the truck also leaked, and everything of ours that was placed in “moms attic” got soaked.
karry aWas slow service. Had to wait on a friend of owner to get off the computer . And then they tell me drive around back and was done bout backed in to one when i was told wrong one and was nothing but a mud pit. And luckily I had a 4wd or would been stuck . Ended up with mud all over truck
dustin lFast and friendly service! This location is my go to uhaul location for any rental needs locally.
Brandon RNo problem on this end.
greg cThe trucks suspension and steering was terrible. I was worn out from trying to hold it on my side of the road when a low place or a bump in the road was experienced.
allen mGreat service and great people. Very helpful and answer my questions and explain everything perfectly.
David LI had requested Wise, VA, but evidently truck was not available there, so I had to go to Norton. No fault of the pick up location. She was very nice and helpful.
APRIL HThere isn't anything to improve on at this location.
Michele E