Customer Reviews for All Indoor Farm Store LLC
(U-Haul Neighborhood Dealer)

208 reviews

1215 Kentucky Ave SE   Norton, VA 24273

(276) 679-4745

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(276) 679-4745

1215 Kentucky Ave SE
Norton, VA 24273

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JAMESCRAWFORD R. 
Rating:
5.0

Will come again

HARRY G. 
Rating:
3.0

More friendly atmosphere

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

WILLIESTEVEN R. 
Rating:
3.0

When I returned the truck it was a hair below 1/4 tank, when I picked it up it was bone dry. I was told I only needed to return the truck with as much gas as it had when I got it. Than I got hit with a $60 gas fee.

robert K. 
Rating:
4.0

The owner/ manager communicated with me and let me know when I could come to get my trailer. Very nice people.

GLEN O. 
Rating:
3.0

Customer did not leave a comment.

Walton S. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

The best UHAUL center and people in our region. Thank you for taking care of us. - Chris Starnes MD

Christopher S. 
Rating:
3.0

Hooked up trailer wrong. Didn't cross the safety chains. Other than that they were good but that's a big safety issue.

Anastasia L. 
Rating:
5.0

Customer did not leave a comment.

JACK P. 
Rating:
5.0

Customer did not leave a comment.

CARL R. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Whetsel E. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

matt B. 
Rating:
4.0

Customer did not leave a comment.

PATRICIAANN K. 
Rating:
1.0

Customer did not leave a comment.

Dakota B. 
Rating:
5.0

Always an easy pick up here.

DAVIDJULIAN S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
1.0

Felt like I was overcharged. I know I was over charged. Not nice all.

SHERRYLYNN S. 
Rating:
5.0

Customer did not leave a comment.

TONYAMCCRAY A. 
Rating:
5.0

Customer did not leave a comment.

DANA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

TRACY G. 
Rating:
3.0

Customer did not leave a comment.

JAMESEDWARD P. 
Rating:
2.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

Customer service was top notch.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Friendly staff. Easy rental process.

Wesley T. 
Rating:
3.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Verna T. 
Rating:
5.0

Original truck rental location did not have truck we reserved (not returned by previous customer) and had to switch to this location on morning of rental. Regional Office found this location and truck was ready in 30 minutes. Let me keep auto dolly there until next day so I could come back and pick it up after the truck was loaded. Showed me how to load the auto on the transport.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELDAVID C. 
Rating:
4.0

Truck was dirty when we got it and I was charged a $25 cleaning fee for something I didn't even do. Just a lot of hidden fees that I was unaware of

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

JOHNCHRISTOPHER S. 
Rating:
3.0

U-haul was great but the location and people running it were nasty and rude

james W. 
Rating:
5.0

Customer did not leave a comment.

Chrissy S. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Customer did not leave a comment.

Rodney W. 
Rating:
4.0

Customer did not leave a comment.

sarah L. 
Rating:
4.0

Recieved truck and got my refunded cash, very good service.

BRENDA DIANNE B. 
Rating:
4.0

Customer did not leave a comment.

Wise County E. 
Rating:
5.0

Very helpful.

Erick B. 
Rating:
3.0

Customer did not leave a comment.

DARREL L. 
Rating:
1.0

Yes it is a farm store the smelled awful l stood out side the doors because of the smell waiting for the lady to come out side l have been in pets store where they had mice/ and hamster/ before but have never seen anything that nasty l would never recommend takeing the U Haul back there or renting a U Haul someone needs to visit this place don't take my word for it l usually don't give bad reviews please feel free to contact me if you would like

RHONDA P. 
Rating:
5.0

The entire staff at the all indoor farm store was super helpful and friendly. Fantastic people.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Better signage

john T. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Perfect

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

Austin L. 
Rating:
2.0

Store wasn't open when I arrived. The truck was not ready. The 24/7 process was a failure. Agreement was not thoroughly explained resulting in EXTREME overcharges. The windows were filthy in the vehicle. No walk around. But it was open on Sunday. Should have observed a day of rest and went somewhere else ANY other day.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Just moved into the area. Folks were helpful and nice.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
3.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

We arrived near closing time and they were very patient and helpful.

Jeff O. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
3.0

Disorganized, unfriendly, not verbally engaging. Just generic.

Marci W. 
Rating:
5.0

roosters make me smile

Griffin K. 
Rating:
5.0

Quick and easy process.

Maydina S. 
Rating:
3.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Easy drop off with plenty of area to maneuver.

Dale S. 
Rating:
4.0

Easy, fast and friendly. I'll go back anytime I need a Uhaul

Nathanael P. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
2.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Donnie P. 
Rating:
4.0

Customer did not leave a comment.

DALE G. 
Rating:
3.0

Customer did not leave a comment.

brian C. 
Rating:
5.0

Customer did not leave a comment.

Davie G. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
3.0

The truck was dirty when we got it but they charged us for cleaning it when we dropped it back off.

William H. 
Rating:
5.0

Customer did not leave a comment.

Allen D. 
Rating:
4.0

Customer did not leave a comment.

ron G. 
Rating:
3.0

Customer did not leave a comment.

TB S. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

The dropoff location is a farm/feed store that deals in live animals, so customers should expect the smell that accompanies that type of business. Not a complaint at all, just full disclosure.

Jeff J. 
Rating:
2.0

Location was supposed to open at 9. Scheduled the pick up for 9. Store did not open till 9:45

VICTORIA W. 
Rating:
3.0

Super slow. Hard to find.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Wanda F. 
Rating:
4.0

They were very friendly and helpful during my experience. You might check out your online system as they appeared to have trouble with your online forms during the rental process; esp. with the correct charges changing during the process. The system finally worked out in the end. It appeared to not take the inputs and they had to be entered again. Otherwise great experience.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
3.0

They charged me for a safe move and safe tow and I didn't ask for either one of them so I want some one to call me and explain why this happened.

CLARENCE A. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Customer did not leave a comment.

Leray D. 
Rating:
5.0

Beth Walker is an asset to the company . She is knowledgeable , friendly , and extremely helpful . I had never rented a truck before ; she helped me decide which truck to choose ( which was smaller than the one I had chosen ) and gave me advice how to pack the truck . I would go only

BRENDA J. 
Rating:
5.0

Very nice and friendly people at this location

William H. 
Rating:
2.0

We had a schedule pick up at 12:30. They were closed. We rescheduled for 1:15, they were still closed. Finally showed up at almost 1:30, made us 2 hours late on our delivery. This is twice the same thing has happened with them. Had a schedule pick up for 9am, they show d up after 10. My last time dealing with them.

Ronald H. 
No reviews have been submitted for this location.

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