Customer Reviews for All Island Storage Operations LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

What a Great Facility*** Always Friendly, Helpful Service!!!!!!!

Rating:

5.0

It would have been nice to have a gate code to get in after hours.

Rating:

1.0

The customer service upon my move out could not be more insulting. I had two units there for several years. About $20k spent. Stupid on my part. I recently went through a divorce and was separating accounts and credit cards. I was late on payment a couple of times but have known the owner for decades and didn’t think it was that big of an issue as I always paid and paid whatever late fees. The month I moved out, I paid exactly what was said was owed. The account was not even a month past due but I was told that my unit was locked and a lien was on it, even though there had been zero notification. I had written out a check, I was told I couldn’t have access until the check cleared, regardless of never giving them a bad check, and regardless of massive generosity my family had given the owner in the past. I said no worries, I’ll pay cash. While getting my last unit empty, the employee came and told me I owed an additional $45 late fee on top of the late fee I already paid. This equates to basically 50% interest/month. Is that even legal? Out of principal I refused. The owner told her employee that she would deal with me face to face. Later that day I got an email that there was a lien against my unit with an additional fee. After they knew I vacated. Then tonight I get an email asking if I was satisfied and to leave a review. Wtf?? It’s a storage unit. I always paid. You aren’t curing cancer. You are feeding off the worst of American hoarding. Give me a freaking break.

Rating:

5.0

Staff members were friendly and helpful

Rating:

5.0

I had my trailer there for over a year. It was safe the whole time.

Rating:

3.0

Great storage great place great people thanks