Customer Reviews for All Island Storage Operations LLC
(U-Haul Neighborhood Dealer)

291 reviews

11247 SR 525 Ste 1   Clinton, WA 98236

(360) 341-5122

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(360) 341-5122

11247 SR 525 Ste 1
Clinton, WA 98236

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Merlan W. 
Rating:
5.0

Customer did not leave a comment.

Reed S. 
Rating:
5.0

Nice people, quick service.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Anders H. 
Rating:
5.0

Excellent, helpful, and quick service. I'm happily a repeat customer.

MARK A. 
Rating:
5.0

Great customer service. We arrived a few minutes early and they were happy to help us.

Ann B. 
Rating:
3.0

Please call if you would like constructive feedback. 206-227-8497

Kim K. 
Rating:
4.0

Customer did not leave a comment.

MAUREEN B. 
Rating:
5.0

I wish I had registered on the Clinton location where Jackie was able to help but instead defaulted to the Freeland one. Ruined my day.

Jeffrey E. 
Rating:
5.0

Every one was courteous, helpful, and prompt.

Glen H. 
Rating:
3.0

Convenient. I returned afterhours and used the online/phone procedure, it went smoothly.

Lia S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
5.0

The truck was ready on time and the team working at this location were friendly and efficient. No recommendation for improvement at this time.

Anastasia W. 
Rating:
1.0

Make sure the reserved equipment is actually there.

Adam W. 
Rating:
4.0

Jackie was very helpful ,she could of used more help ,the customer behind me had to wait a long time ,not Jackie's fault ,

Kevin J. 
Rating:
4.0

Clean the trailer…

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

N/A

Janet H. 
Rating:
3.0

Customer did not leave a comment.

Kristin G. 
Rating:
1.0

U-Haul reservation system is a joke. Don't expect to get your truck at the location you “reserved” it at. Don't expect to get it for the price you “reserved” it at. What a joke. I “reserved” a 20” truck a month ago. Now, today, the day before our move. They call and say they don't have the truck, but that I can get the closest one on Whidbey Island. Yea, you heard that right. They forced me into a position where I had to spend 6 hours on a friday after work waiting for ferries, paying $60 for the ferry, to get the truck I “reserved” a month ago 3 miles from my house. After all that, the gentleman at the counter (who, himself, was very helpful, somehow did something in the computer whilst trying to update my drop off location that DOUBLED my price, and he couldnt fix it back. He called some corporate store number and they managed to take off a measly $30. Not the $200 they just up-charged me. I had to call the number myself and complain for 10 minutes and they dropped off another $40 or so. Needless to say, I am extremely disappointed with U-Haul. They should be sued. Im never using U-Haul again.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Allow the desk clerk to make changes to the invoice as needed.

Henrietta P. 
Rating:
4.0

The young man who helped me was very nice and polite. The last time I used this location the man was not so nice But this guy was good. Uhaul's 6x12 covered trailer is very heavy and could use a jack on the tongue to help on and off the vehicle.

Theodore D. 
Rating:
1.0

The location was changed on us as well, turning a 20-minute round-trip return drive into an hour round-trip return drive. The owner called earlier in the day to ask when I'd arrive, and I said I was shooting for 4:30 p.m. or 5 p.m. I arrived at 5:09, and the place was already closed, with no clear signage where to leave the truck. Due to all of the delays at the beginning and the end, I was charged an extra day of rental.

Ben C. 
Rating:
5.0

Very friendly and efficient staff.

KARA W. 
Rating:
4.0

Honestly, the truck I rented had some suspension issues, and something wrong with the exhaust system. The transmission fluid was also low. I topped it off when I got the truck home.

ROZ D. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Just what I needed for a simple local move.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

JAMES LESLIE P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
4.0

Truck was empty of windshield washer fluid...all else was good.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

KENICHI M. 
Rating:
1.0

Check in person was rude, full of attitude, and not at all concerned with being helpful - didn't bother to inquire about the trailer or offer to help unhitch and store it - just barked orders. Had he bothered to ask about the trailer he would have been informed that the lights were a problem, a definite safety issue. Worst U-Haul rep I have ever encountered in my many transactions over the years.

THEODORE D. 
Rating:
3.0

Customer did not leave a comment.

Lia S. 
Rating:
5.0

I had my trailer there for over a year. It was safe the whole time.

Mark M.  |  Overall Experience 
Rating:
3.0

It seems they can't do much for you at the u haul locations, When you walk in and tell them what you need, they tell you to call someone else In the end I made it home !

DAYTON V. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT T. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Staff is friendly and efficient, and their equipment is top-notch. The location is convenient and easy to access. Always a good experience.

STEVEN JAY W. 
Rating:
4.0

Customer did not leave a comment.

Roy G. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Everything was great until check out and the U-Haul system REQUIRED three (3) different contact names and numbers. Had their been a 4th needed (possibilty), I would have walked away. This requirement is absurd in this day and age of privacy. I rent from Uhaul frequently for my business and from the corporate owned locations I only need my one contact number along with WDL and credit card. I recommend you improve your system requirements at your non-corporate locations.

SCOTT S. 
Rating:
4.0

Customer did not leave a comment.

Raymond S. 
Rating:
2.0

Customer did not leave a comment.

GREGG W. 
Rating:
4.0

Check out simply takes too long. If one has rented before from U-haul the information is already in your system…..use it to speed up the process.

THOMAS L. 
Rating:
4.0

They are very helpful and informative there. Answered all my questions about renting a trailer. It was easy to do. Just had to wait a bit while they input my info. I guess I could have done that on the website for them but it was a last minute idea to rent a trailer. When I called to ask to rent it another day there was No Problem. I didn't even have to go back in with my card. Very convenient! I will and have recommended this place to my friends and family.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

The guy behind the counter was super friendly. Great experience overall. Really nice truck. Zero complaints. Pay your employees $25 an hour.

ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVAN R. 
Rating:
5.0

Customer did not leave a comment.

PATTY I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Knowledgeable, clean facilities, easy transaction.

Edmond T. 
Rating:
5.0

Customer did not leave a comment.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN JAY W. 
Rating:
1.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Nothing. All good!

John W. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Your reservation system and service leads me to come to the conclusion that you are a poorly run service. I have rented 5 trucks in the last year out of convenience. I recently paid for a moving company for another move as I didn't want to deal with Uhaul

Mike I. 
Rating:
5.0

Customer did not leave a comment.

SCOTT JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

KAREN N. 
Rating:
5.0

I had reserved a uhaul at this location and even called to verify my reservation. When we got there, we were informed our pickup was now at a different location. The pleasant young woman went out of her way to clean a truck that was just returned so we didn't have to drive to the other location. She even called them to let them know she took care of our reservation. She was wonderful.

SANDRA S. 
Rating:
2.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Very Nice at this location

Lezley S. 
Rating:
5.0

I expect a full refund.

Randall V. 
Rating:
5.0

The only thing that bites me is that you put 19.95 a day on the side but there is no indication of the cost per mile. Until you come in and rent/reserve. I appreciate the service but maybe a little more transparent in the actual cost. John

JOHN NICOLAS D. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA P. 
Rating:
2.0

Make sure you have trailer was available that order had drive and take a ferry to to get my trailer. There was not available at my location 10 miles away. Had go over 60 miles to get trailer

lee G. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
5.0

Awesome 😎

warren M. 
Rating:
5.0

Easy self pickup.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA P. 
Rating:
5.0

Customer did not leave a comment.

CAROL J. 
Rating:
5.0

In the truck I reserved, the AC was not working and it was an older truck. Luckily someone had dropped off a newer version of the same truck so I was able to switch to it. The location required a ferry ride, but it was a nice side trip. Customer service was great at the location.

Eric A. 
Rating:
5.0

Great customer service!

BRADFORD K. 
Rating:
5.0

Customer did not leave a comment.

Hans V. 
Rating:
5.0

Gentlemen that helped me was great, pleasant, and welcoming, a polar opposite from the fella where I picked up the truck.

Jon M. 
Rating:
5.0

Your service and truck were excellent. Best I have ever rented!

russel H. 
Rating:
5.0

No issue withe the Pickup Location! Very nice and lovely people! Issue with how the reservation was executed. I was disappointed that the location of my reservation was changed the day before. It went from being walking distance to pick up, to a 1.5 hour drive with a ferry crossing. It added significant time and cost to my move.

David G. 
Rating:
5.0

Customer did not leave a comment.

REBECCA J. 
Rating:
4.0

Fix the online system so your location can be found and you can pick up your vehicle using contactless reservation.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

erwin S. 
Rating:
5.0

Friendly staff, changed my equipment at last minute no problems.

JAMES R. 
Rating:
5.0

the person that checked in our trailer was very helpful

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Belinda C. 
Rating:
5.0

They made sure I had the correct address for drop off and were very polite when I was a little bit behind.

Emily M. 
Rating:
4.0

The young woman who set me up was beyond excellent. Good at her job, fast, friendly, smart, interesting to shoot the breeze with. A million miles above the standard tourist town employee.

Colin W. 
Rating:
3.0

The agent was not helpful.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Joan Lee W.  |  Overall Experience 
Rating:
4.0

No improvements needed.

Jill D. 
Rating:
5.0

Customer did not leave a comment.

Jerome S. 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
3.0

Great storage great place great people thanks

GEORGE D.  |  Overall Experience 
Rating:
5.0

The staff is friendly & helpful. The facility is clean, brightly lit, cool in summer & warm in winter. Restroom and carts are available for renters. Our furnishings were safe there.

BERNIE B.  |  Overall Experience 
No reviews have been submitted for this location.

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