The facility at All N One Kustom was wonderful and the truck appeared to be clean and well maintained. After the vehicle was completely loaded then we began driving at 5AM the next morning, we were overwhelmed with the smell of cigarette smoke in the ventilation system. Neither myself or my wife smokes and my wife is extremely sensitive to this smoke. Had we been able to return the vehicle for a new one, we would have. Unfortunately, we are extremely disappointed as from what we read in our contract, SMOKING IS NOT!!!! Allowed in U-Haul vehicles. We are kinda shocked that wherever this vehicle was returned to by the previous renter did not notice this gross violation of the rules. We would like this to serve as our official compliant against U-haul and it practices or lack there of.
Ron P
Customer Reviews for All N One Kustomz Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was filled with $96.00 in gas (3/4 tank) I was not refunded for fuel and was charged for extra mileage.
Teri PCustomer service was awesome. Vehicle was clean. Trailer was clean easy service. I definitely would recommend someone to this U-Haul facility
RaymondSavala CStaff there always takes care of me🫡👌🏼💯
Jesse FThe vehicle was picked up and returned the same day by 3:00pm. No one for UHaul was at the facility but someone from the other auto place was and told us the UHaul employee left early and you are good to leave the keys on the counter. The next morning I got an email stating I was violating the agreement as the vehicle was supposed to be returned the next day. I call immediately to resolve the issue, no one answered the phone. I have called 3 additional times to resolve this issue and make sure they show the vehicle was returned. I have yet to receive a call back. So the equipment was great, the customer service is not. I still do not know if they havew record of us returning the vehicle. I have to assume it is all cleared up, as I haven't gotten an email back, but I would prefer someone to call me and tell me they have the vehicle and all is good. Very poor customer service. As a business owner, it makes me nervous not having confirmation that all is good.
Jo Fgot in & got out, then gentleman was a little "testy" ...
LAURENCE RTaylor provides great customer service👍
Tina EAbsolutely wonderful!
CHRISTOPHER CKeep doing what you’re doing at this location.
Jammie K💯☑️💯
Jesse FGreat customer service and super easy to drop off after hours!!
Jesse FDropped off Sunday so no personnel
Paige CCustomer service was outstanding. She made it a seamless transition!
COLLEEN SExcellent communication and amazing customer service. Highly recommended…you won’t be disappointed!
Nathan L