Customer Reviews for All Points Self Storage & Warehousing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Points Self Storage & Warehousing

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PAULGEORGE G.
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The vehicle was very clean, Unfortunately the "Check Engine" light came on. I checked all the fluids and all appeared good. At my first fuel fill-up, I discovered the fuel cap was missing which would account for the warning light on. The only issue this generated was a longer time required to fuel-up after traveling some distance due to the fuel vapor build-up in the fuel tank.

Keith S.
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Customer did not leave a comment.

Allison C.
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If you could check to make sure all fluids are topped off. I had no windshield wiper fluid and at one point it was really dangerous. Also I assume that the air pressure is always checked in the tires before releasing a truck To a customer? It would be nice to add that to your check in to say that tire air pressure is safe. I also never received a dolly. I'm not sure if that is what happens when you do contactless check in but would be nice to make sure that all equipment is received

Michelle P.
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Customer did not leave a comment.

MELESSIAANN K.
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Customer did not leave a comment.

Derick P.
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Customer did not leave a comment.

CHARLES D.
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We unloaded the truck in Martinsburg, WV. Forty miles away from where we were told to drop it off! I tried to check it in at a U-Haul place 1 mile from where we unloaded, they told me to self check in on line, when I did that I was told to drop the truck at the listed above facility, this is unacceptable!

Lasure M.
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Customer did not leave a comment.

Richard S.
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Customer service agent was not experienced enough and sent us to another location without looking into our rental change that was done the previous day. Needs training.

Curtis C.
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Customer did not leave a comment.

Vicki D.
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Using a smart phone is difficult because there was not good reception at the site and I could not access on line to check the truck out. Lucky the person working was very helpful and assisted.

Jason K.
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Customer did not leave a comment.

Gary P.
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Awesome,Awesome,Awesome. That's all I have to say will go back.

Judith G.
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Tammi was excellent in helping unwind the mess created by Quicksilver in Sterling.

tim P.
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Very friendly, helpful. everything as advertised

Thomas L.
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The computer system seemed antiquated as it took the young lady over an hour to connect and enter my rental information ( this was after I had completed my request online days earlier). Finally a telephone call to some U-Haul analysis enabled my bill work to be completed on the system. A lost hour as I had hired my driver who was with me to pick up the truck. Update your system in this office !

Nathaniel T.
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Did not have the furniture pads that I ordered.

Rita P.
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Customer did not leave a comment.

Paul B.
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Customer did not leave a comment.

Bruce S.
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Customer did not leave a comment.

Patrick H.
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In my instance I used the app to pickup the truck after hours. Unfortunately, the keys were not provided as the app outlined causing me to contact someone to get the keys. This made the pickup process longer than necessary. I would recommend having some type of checks and balances to make sure things are ready for the pickup process.

BRIDGET D.
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Customer did not leave a comment.

karen N.
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The personnel was helpful and courteous. Very happy with our whole experience using U-haul.

Mandell M.
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Customer did not leave a comment.

Courtney J.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

Ronald L.
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Ashley did a wonderful job, the only improvement would be to send people to her location. It was ready, cleaned, I was in and out and the move went super smooth.

Thomas M.
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Rental process was very smooth, will definitely rent from this location again.

Kelsey W.
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Customer did not leave a comment.

Jackie M.
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Customer did not leave a comment.

Jennifer G.
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Customer did not leave a comment.

Brandi S.
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Customer did not leave a comment.

Albert R.
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Customer did not leave a comment.

david E.
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Agent was very helpful and friendly. Well done

Michael M.
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Close to home...easy in and out. Great location. Friendly service agent. I told her about the shaking front end of the vehicle...hopefully, it was fixed before putting back into service.

Troy M.
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Customer did not leave a comment.

Edith C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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