Customer Reviews for All Pro Autocare Inc
(U-Haul Neighborhood Dealer)

395 reviews

1506 Martinez Ln   Wylie, TX 75098

(972) 442-6863

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/27/2021: 10:00 am - 5:00 pm

Services at this Location:

Contact Us

(972) 442-6863

1506 Martinez Ln
Wylie, TX 75098

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/27/2021: 10:00 am - 5:00 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

WENDY P. 
Rating:
5.0

None

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY J. 
Rating:
5.0

There was an issue with my booking. The manager worked hard to get my issue corrected. She was very knowledgeable and made sure the trailer was ready before I pulled off.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Christy E. 
Rating:
5.0

Customer did not leave a comment.

JILL W. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

MARCUS J. 
Rating:
1.0

Young lady that attended to me was very rude and unprofessional. Another customer left immediately he opened the office door for I guess her bad attitude. She speaks very rudely, no business etiquette. Unfortunately, she was the only one there at the time. She needs to be trained or retrained. A minus to that center. Not likely to go back there or refer anyone. 😡👎🏽

MONISOLA O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Online check in process was awful. It took over an hour to check out my truck. Waited to speak with a rep for 30 minutes. Got transferred twice and waited again for 30 minutes

Anthony P. 
Rating:
2.0

The lady running the pickup location was insulting and demeaning. I will not go back there.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

MARCELLA S. 
Rating:
5.0

Dont know how to improve, but the service was very flex able and professional. Very courteous. I would recommend this location to all my friends.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Floyd S. 
Rating:
3.0

The lady at the location was grumpy. Had to take my DL and credit card to handle the transaction all by herself. The truck was there when requested. It was clean and ready to go.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

BELINDA R. 
Rating:
5.0

Wonderful experience!

DEBRA B. 
Rating:
5.0

Very customer friendly. If you have any questions or concerns, they are quick to help you. Easy pick-up, easy return.

ZANE B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

KIM L. 
Rating:
3.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Charity M. 
Rating:
5.0

Customer did not leave a comment.

Fabiola L. 
Rating:
3.0

Customer did not leave a comment.

Rona T. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

TEKLEMARIAM T. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Sara J. 
Rating:
5.0

Absolutely nothing. This place is super friendly and great staff.

Christopher C. 
Rating:
2.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Nickalos D. 
Rating:
5.0

Customer did not leave a comment.

HARMONI P. 
Rating:
5.0

Customer did not leave a comment.

TIBOR S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Outstanding customer service!

GARY L. 
Rating:
4.0

Great owner, great experience!

Robert E. 
Rating:
4.0

Customer did not leave a comment.

Kristi J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
1.0

The lady at the office was extremely pushy in trying to sell the insurance and tried several times to use her scare tactics to get me to purchase extra insurance that I didn't need. I was extremely uncomfortable and will never rent here again.

Kelson S. 
Rating:
3.0

Customer did not leave a comment.

LYDIA R. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Keep doing what you're doing.

Tami B. 
Rating:
5.0

Customer did not leave a comment.

Debra I. 
Rating:
4.0

Truck died twice while driving.

Michael B. 
Rating:
5.0

Nothing to improve. All good!

Paul C. 
Rating:
3.0

Everything closes at 5pm on Saturday. I dropped it off at an authorized company if there was a U-Haul sign of some kind I would have been happier.

brooks R. 
Rating:
5.0

Every thing was perfect

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

Halston T. 
Rating:
4.0

Customer did not leave a comment.

DARTRELL B. 
Rating:
5.0

Customer did not leave a comment.

Esther J. 
Rating:
5.0

Customer did not leave a comment.

DEVIN J. 
Rating:
5.0

Customer did not leave a comment.

cara S. 
Rating:
1.0

I don't know what I can really say to help improve this UHaul location. I had a horrible experience with the owner who was very unreasonable and unprofessional during my rental period!!! It was completely a misunderstanding her part and lack of communication on mine that I apologized to her for. I certainly would not recommend this location and it's a shame because during this pandemic time business owners should be more understanding towards their customers!!!

JULIE W. 
Rating:
5.0

Nothing keep doing the same thing

Shelton J. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

When I reserve a truck a week in advance, then get a call 20 min before my scheduled pick up time that I am having to go to a different location 15 miles away. I would advise considering not charging for those additional miles. Note: this seems to be a corporate issue not a specific location.

Peter E. 
Rating:
4.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Ray Y. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
1.0

I was charged two rental periods when I rented under 24 hours. Now I know when you guys ask how long to just lie and put the most time so I'm not charged if I go a few hours over. Sad that I get charged time after time.

Michael B. 
Rating:
5.0

She was great and accommodating.

MICHAEL H. 
Rating:
5.0

Keep doing what you are doing.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

FELICIA L. 
Rating:
5.0

Great service

DESMOND L. 
Rating:
3.0

I was extremely frustrated that I had to wait over an hour for the mobile pick up experience.

Justin T. 
Rating:
1.0

The whole process of checking in virtually was ridiculous! The Uhaul app and website werent working/user-friendly. Literally no one was at the site itself, so I had to call into Uhaul customer service several times to even figure out what to do from the very beginning, and also get trouble-shooting. It was a frustrating hassle, and we lost nearly an HOUR of our time reservation just trying to pick up the truck! Then once we finally had access to the truck we open it to find NO dolly, even though that was definitely apart of our reservation. So we STRUGGLED through our move, moving several large appliances, without a dolly!! And I was still charged for that dolly! I will be calling today to get a refund, and I will also go with another moving truck company the next time I have a move. Think I'm done with Uhaul for awhile. The truck itself was clean. I will say that. There were no USB outlets for charging your phones, which is weird because its 2020!

Brandon B. 
Rating:
5.0

Friendly service

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Nice people. Quick service. Will go back next time I need a box truck.

Brian M. 
Rating:
5.0

Very helpful!

Joshua N. 
Rating:
3.0

I did not have a dolly as I had requested and was still charged for it.

Holli H. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
3.0

Easy in and out. No improvement needed.

Danielle N. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Very accommodating and nice people to rent from. Explained everything thoroughly, and was patient.

ESTHER F. 
Rating:
5.0

Customer did not leave a comment.

beth B. 
Rating:
5.0

Very nice people to wait on you.

Frank K. 
Rating:
1.0

The management of this location is not honest. They were not willing to inspect the truck with me when I dropped it off assuring me all should be good. Then to my surprise they went in charging me extra for not returning the truck with same level of fuel. Luckily I took pictures m of the truck when I dropped it including the gas level and I kept my gas receipts. It was completely disrespectful and unprofessional of them to handle these transactions in such manner. I will never be back to this location nor I recommend it for any.

MOHAMMAD I. 
Rating:
5.0

Be more accurate on how much fuel is really in the truck before you leave.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Continue to be helpful!

MICHEAL M. 
Rating:
3.0

Small parking for returned equipment. Not specific as to where they wanted items.

Benjamin S. 
Rating:
1.0

It was probably not the fault of the location. We arrived at pick up time of 9am on Saturday. Did the online check in and waited an hour for "approval" and the code for the key box. I got in the phone for uhaul 24/7 and was placed on hold for over 30 min. At 10am we finally received approval and a code for the key box, still on hold for customer service, never speaking to a 24/7 rep. We only rented the truck for 8hrs and lost the first hour to Uhaul. I did speak to 3 people on a different phone while on hold, all of which had to send me to 24/7 (who I was already on hold for). I feel as though no one arrived to the 24/7 customer service until 10am.

Tracy S. 
Rating:
5.0

Clean truck, nice staff, great experience, highly recommended.

Israel H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

So easy to find! Friendly, fast and so helpful!

Michele J. 
Rating:
3.0

The location was fine, your app and the process of getting my truck was TERRIBLE!!! The app failed and I sat on hold for 15 min. I was on a very tight schedule and finally reached someone that could give me a code to get the key. THEN it was the wrong key!!! Terrible experience.

Tina S. 
Rating:
5.0

Thanks Jill and Dave! I will be using you again.

Jeffery A. 
Rating:
5.0

Customer did not leave a comment.

Hoai-Viet L. 
Rating:
4.0

Customer did not leave a comment.

Marlene L. 
Rating:
5.0

I couldn't have been more pleased with the helpful friendly service. Thank you for all you do right. Curtis Sachse

Robert S. 
Rating:
5.0

Nothing I can think of. Super nice and friendly. I ask a couple mechanical questions and they answered them with pleasure

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Adjust front headlights there off and its a little difficult to see at nite

Noe M. 
No reviews have been submitted for this location.

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