Young lady that attended to me was very rude and unprofessional. Another customer left immediately he opened the office door for I guess her bad attitude. She speaks very rudely, no business etiquette. Unfortunately, she was the only one there at the time. She needs to be trained or retrained. A minus to that center. Not likely to go back there or refer anyone. ðŸ˜¡ðŸ‘ŽðŸ½MONISOLA O.
Trailer Rental & Towing in Wylie, TX at All Pro Autocare Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Wylie, TX 75098
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Online check in process was awful. It took over an hour to check out my truck. Waited to speak with a rep for 30 minutes. Got transferred twice and waited again for 30 minutesAnthony P.
The lady running the pickup location was insulting and demeaning. I will not go back there.ROBERT T.
Dont know how to improve, but the service was very flex able and professional. Very courteous. I would recommend this location to all my friends.JOHN B.
The lady at the location was grumpy. Had to take my DL and credit card to handle the transaction all by herself. The truck was there when requested. It was clean and ready to go.DAVID H.
Wonderful experience!DEBRA B.
Very customer friendly. If you have any questions or concerns, they are quick to help you. Easy pick-up, easy return.ZANE B.
Absolutely nothing. This place is super friendly and great staff.Christopher C.
Outstanding customer service!GARY L.
Great owner, great experience!Robert E.
The lady at the office was extremely pushy in trying to sell the insurance and tried several times to use her scare tactics to get me to purchase extra insurance that I didn't need. I was extremely uncomfortable and will never rent here again.Kelson S.
Keep doing what you're doing.Tami B.
Truck died twice while driving.Michael B.
Nothing to improve. All good!Paul C.
Everything closes at 5pm on Saturday. I dropped it off at an authorized company if there was a U-Haul sign of some kind I would have been happier.brooks R.
Every thing was perfectANGELA P.
I don't know what I can really say to help improve this UHaul location. I had a horrible experience with the owner who was very unreasonable and unprofessional during my rental period!!! It was completely a misunderstanding her part and lack of communication on mine that I apologized to her for. I certainly would not recommend this location and it's a shame because during this pandemic time business owners should be more understanding towards their customers!!!JULIE W.
Nothing keep doing the same thingShelton J.
When I reserve a truck a week in advance, then get a call 20 min before my scheduled pick up time that I am having to go to a different location 15 miles away. I would advise considering not charging for those additional miles. Note: this seems to be a corporate issue not a specific location.Peter E.
I was charged two rental periods when I rented under 24 hours. Now I know when you guys ask how long to just lie and put the most time so I'm not charged if I go a few hours over. Sad that I get charged time after time.Michael B.
She was great and accommodating.MICHAEL H.
Keep doing what you are doing.LAWRENCE S.
Great serviceDESMOND L.
I was extremely frustrated that I had to wait over an hour for the mobile pick up experience.Justin T.
The whole process of checking in virtually was ridiculous! The Uhaul app and website werent working/user-friendly. Literally no one was at the site itself, so I had to call into Uhaul customer service several times to even figure out what to do from the very beginning, and also get trouble-shooting. It was a frustrating hassle, and we lost nearly an HOUR of our time reservation just trying to pick up the truck! Then once we finally had access to the truck we open it to find NO dolly, even though that was definitely apart of our reservation. So we STRUGGLED through our move, moving several large appliances, without a dolly!! And I was still charged for that dolly! I will be calling today to get a refund, and I will also go with another moving truck company the next time I have a move. Think I'm done with Uhaul for awhile. The truck itself was clean. I will say that. There were no USB outlets for charging your phones, which is weird because its 2020!Brandon B.