Customer Reviews for All Pro Autocare
(U-Haul Neighborhood Dealer)

Rating:

5.0

very helpful and informative.

Rating:

2.0

We had movers who charged a daily rate and hourly rate. At the last moment the person who was picking up a uhaul couldn't make it. I booked the biggest option then instantly paid. I sent 2 members of our church to go get it. They had to call the phone # while someone who had no idea what they were doing spent 3 hours trying to blame them to then realizing the keys were not where the were supposed to be. Thanks uhaul. I really enjoyed paying the 5 guys that were hired extra money on top of the additional fee for it making it take until 10:00 to get it done. I also had to pay the lady we hired to clean for those extra hours because she could complete everything being done until everything was gone. She was not happy. So yep.. her fee and a large tip to cover it. Not to mention wasting the time of 10 men from the church that missed church just to show up because we have a large family and it was an emergency move. The price if the uhaul was good because we didn't have to go far but it cost a lot due to their loss of the keys

Rating:

5.0

Excellent service from wonderful staff. My new "Go to" U-Haul location.

Rating:

5.0

Jill was great. Went over every detail with contract and even driving tips. Best rental experience I’ve had.

Rating:

5.0

Jill and her husband were amazing. I would absolutely not hesitate to rent here again. The process from start to finish was seamless. It was all explained to me. They were very nice. I was walked through looking at the truck prior to taking it. It was an excellent experience.

Rating:

5.0

It's fine just the way it is! Why fix it, if it ain't broke!

Rating:

5.0

Great in all ways!

Rating:

1.0

I asked for a an appliance dolly and got a regular dolly. I also asked for 2 furniture dolly’s. They called me day before no said they only had 1. That’s fine. But when I got the truck nothing!!! I want my $17 back!

Rating:

5.0

The location did a great job, there were a couple of contact issue they helped us resolved. Very pleasant and really help us get our rental out the door. GREAT JOB

Rating:

5.0

Awesome experience

Rating:

5.0

Accommodating and Friendly service

Rating:

5.0

The staff was super friendly and helpful.

Rating:

5.0

The service provided at this location was excellent. I was promptly greeted and helped the moment I walked in. The lady at the desk was exceptionally sweet too. She made me feel like I had been their numerous times before, which was nice. Will definitely be contacting this location should I ever need a U-Haul rental.

Rating:

5.0

Store owner called and gave thorough explanation of all items needed and steps to take , great service.

Rating:

5.0

Jill was so pleasant and helpful in every way. i will definitely be going back to them next time I need to rent a truck, Highly recommend them.

Rating:

5.0

Your app sucks!! We had to have a uhaul representative come to help us along with 2 other people renting trucks. I did to preliminary info and the day of, I spent an hour and a half on the phone with a representative telling me to clear out the internet and start with uhaul.com again and again. We left that location and went to another dealer and they called the representative to meet us back at the original location. It was a horrible experience and caused us to loose time we could have been loading our storage unit. It started sprinkling and we have to go back next weekend to finish with a truck and we'll have to make about 4 to 5 pickup loads when we could have had the truck to do 1 load. We've rented trucks several times (we worked for a moving company and rented truck all the time) and never had that much trouble renting the truck. If not for the representative we never could have had the app work to give us codes for the truck keys. We will never rent through the app again!! The app sucks!! We lost time and money.

Rating:

1.0

Rude Customer Service. Will Not Be Returning To This Location.

Rating:

1.0

The worst customer service. I had a trouble with getting my lock key and the i called the 1800 number and the person was help me she was very rude and disrespectful. I do rent a truck more often for business and personal she told me there is nothing i can do for you to help you! I feel like she needs more customer service training.

Rating:

5.0

the folks there were extremely helpful and informative.

Rating:

3.0

don’t charge for gas when there is ambiguous lines on the meter

Rating:

5.0

Jill was great

Rating:

5.0

Even though I showed up early they had everything ready and the process was smooth and fast. Excellent service.

Rating:

5.0

Very quick and easy drop off. Great place.

Rating:

4.0

Location was closed so didn’t need assistance.

Rating:

5.0

Everything was smooth from pickup to drop-off. The UHaul representatives were helpful and easy to work with.

Rating:

5.0

Jill was amazing!

Rating:

1.0

Wish them luck at this location

Rating:

5.0

Nothing. Very friendly and helpful people. Jill is just awesome

Rating:

5.0

Everything was great as is friendly, fast and easy I definitely will recommend to everyone

Rating:

5.0

The cab floor was not swept.

Rating:

5.0

Amazing customer service!

Rating:

2.0

I received a text message to upload my drivers license. I did so, but did not receive any follow up about next steps. When I arrived a female worker spoke to me like I was stupid. She said I needed to do a lot more steps, basically saying it's not just upload your license and that's it. I understand there are more steps, however, as I mentioned I did not receive any follow up instructions after uploading my drivers license from the text message link I received from U-Haul. I was embarrassed and did not appreciate the conversation with the female at All Pro Autocare, nor the lack of help from U-Haul text feature guiding me through next steps. In context, I arrived after closing time at All Pro Automotive, I just so happened to catch the female worker leaving the building in her Jeep around 5:30pm. After speaking with her I politely thanked her and went back to my car. From my car I went to my email reservation and began following directions from there. I eventually figured it out and gained access to the U-Haul vehicle. In retrospect, I should have ignored the text message and followed the instructions from the email confirmation I received.

Rating:

5.0

Great job

Rating:

5.0

The owners are superb and very helpful!!

Rating:

5.0

Would definitely use again.

Rating:

5.0

Return was smooth and easy. Hassel free and very friendly. Stand out location. Will use in the future.

Rating:

1.0

The representative was more concerned about taking pictures of her dog than acknowledging there was a customer standing there waiting for serve. Also, didn’t know there was scheduled pickup reservation. I did online reservation AND check-in online which was supposed to speed things up, but it was about the same time as if I were walk in the Los Rios Plano location and wait in line.

Rating:

1.0

The woman here is absolutely rude and ridiculous. So much so that I had to change my reservation from counter to mobile pick up just so we didn't have to deal with her. I don't recommend this location at all.

Rating:

5.0

Location is great. Truck was clean but I did found good breaking of Truck. Please have check on breaking operation which may drive risk for future driver.

Rating:

4.0

Repair trailers that have been roughly used. Check the lights better.get newer trailers. I used a car hauler but has been well used bent up, some running lights I fixed. Over all up keep not being done. Just bring them in and push them to the next customer without doing proper maintenance and up keep.

Rating:

5.0

This was the best experience I've had renting a U-Haul in a long time.

Rating:

5.0

Great place to rent u haul truck very clean and well maintained truck very nice people honest people Thanks

Rating:

5.0

The lady in the office named Kim was one of the nicest people I have ever met. She was very polite and professional. She explained everything thorough. This was the first time I had ever rented a U-Haul. Had a smile on her face from the time we walked in the door, explained everything in detail make sure we understood I would definitely recommend her and this location to anyone thank you Kim so much for all your kindness and help.

Rating:

5.0

Everything was great! Jill was so nice and helpful!

Rating:

5.0

outstanding job thanks

Rating:

5.0

The Office manager was awesome and very nice

Rating:

5.0

My experience was great. Definitely coming back with them for any need

Rating:

5.0

Excellent service and helpful with my return.

Rating:

3.0

The website did not show any online activity even though I signed up for early online accessibility

Rating:

5.0

Very friendly and easy pickup

Rating:

5.0

Continue having great customer service. We sincerely appreciated your kindness

Rating:

5.0

Great customer service from great people.