Customer Reviews for All Purpose Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Purpose Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Randy L.
Rating:

Evie is very helpful, knowledgeable,and professional. Highly recommend to all friends and family to rent a uhaul from her.

Bronte B.
Rating:

Customer did not leave a comment.

John D.
Rating:

1. I was denied a military discount that I requested . 2. I had to hook up the trailer to my Ford Expedition with my sons help. 3. The manager inspected the hookup. 4. She failed to tell us that the emergency chain was not connected. 5. We were told the emergency brake wasn't connected by the gentleman at the turn in Uhaul facility.

JPaul H.
Rating:

Evie helped me again (she also helped me last time I rented a trailer. Evie is very professional and courteous.

TOM L.
Rating:

Customer did not leave a comment.

Toni A.
Rating:

Customer did not leave a comment.

Jason W.
Rating:

Customer did not leave a comment.

Randy L.
Rating:

2nd Uhaul rented with Evie. Very friendly, professional, and knowledgeable. Highly recommend All Purpose Storage and Uhauls.

Danika A.
Rating:

This was a terrible experience. You changed my pickup location 2 days before to a place farther away and I had to pay the difference in those miles. Your app didn’t work, the wrong keys were placed in the box For pickup, and you charged me before I even could confirm anything about the vehicle beyond it being the correct one. It was complete trash the way this was all handled and I 100% would never rent another vehicle from you ever again nor will I ever encourage anyone else to do so.

Joseph R.
Rating:

Nothing at all customer service was great, and Evie was very helpful and professional.

Trevor T.
Rating:

Lady manager great

Randy L.
Rating:

Evie is very professional and knowledgeable. Highly recommend All Purpose Storage when needing a uhaul.

Kathy D.
Rating:

Issues returning truck, no signals out there

Frank W.
Rating:

Stacey was a pleasure to work with. She is definitely takes pride in her work. Dropping off the equipment with no worries I was in and out quickly. Thank you Stacey!

SARAH P.
Rating:

Customer did not leave a comment.

Jim W.
Rating:

Very friendly and efficient service

Justin E.
Rating:

Customer did not leave a comment.

John S.
Rating:

Stacey was my contact and check in. Did a nice job and had me in and out with in 10 minutes.

Leah P.
Rating:

1. Did not have my reservation on file. 2. Vehicle had 200 miles on odometer. I was charged for this mileage.

Sharon C.
Rating:

I can’t think of anything that needs improvement! I was able to rent the equipment I needed, on short notice, during the end of month busy time. I used this U-Haul location the last time I needed to rent a moving truck. ????

Stacy W.
Rating:

Customer did not leave a comment.

Chris K.
Rating:

Customer did not leave a comment.

Leigh Anne H.
Rating:

Customer did not leave a comment.

Gabe R.
Rating:

Customer did not leave a comment.

CASEY R.
Rating:

Customer did not leave a comment.

KAIN D.
Rating:

The employee was very nice and helpful with the turn in. Had a late turn in and still accepted us.

glen A.
Rating:

The virtual (online) drop off is amazing. Nice job!

Michael S.
Rating:

Easy and quick. All went well

Willis D.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

The U-Haul rep was super helpful and checked me out over the counter as the U-Haul app would t work again!

Richard N.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

No improvements needed. Very friendly and efficient.

Dallas B.
Rating:

Everything as expected. Get what you need

Randall D.
Rating:

Stacey was awesome. She is very knowledgeable helpful and professional. I had complete confidence in my rental with her advice and help. I will be back to U-Haul

Vic H.
Rating:

Customer did not leave a comment.

Justin W.
Rating:

Great customer service. Friendly manager/staff. Will come here for all Uhaul needs!

Leonardo G.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

Evie was an outstanding help when we picked up and dropped off the trailer we rented. She had our paperwork done and us on our way in only a few minutes. Thank you!

Jeremy T.
Rating:

Nothing, experience couldn't have been better! Thank you!

Robert H.
Rating:

Customer did not leave a comment.

Stacy W.
Rating:

Inside the cab needs vacuum and wipe down. The pull-out ramp mechanism is faulty and needs work done on it.

Marc C.
Rating:

All ladies at facility very nice and helpful

Merrina W.
Rating:

Thanks Evie!

Sharise R.
Rating:

Customer did not leave a comment.

Jason P.
Rating:

Customer did not leave a comment.

Alex C.
Rating:

Excellent service.

David H.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Customer did not leave a comment.

Sheri S.
Rating:

The system sucked. It kept closing asking information that was already entered she was awesome and was keeping me informed during the process.

Racheal W.
Rating:

Very nice staff. Easy process.

Guillermo P.
Rating:

Everything was great for me

Michael J.
Rating:

Customer did not leave a comment.

Charles L.
Rating:

Evie, at All Purpose Self Storage, did a great job in locating a truck for us on short notice along with doing the paperwork fast and efficiently. She’s always courteous, professional and a pleasure to work with. Unfortunately, since the truck’s pickup location was elsewhere, the ‘less than clean’ condition of the truck was unknown to all of us thus very disappointing.

David H.
Rating:

Customer did not leave a comment.

Charles L.
Rating:

Our entire truck rental experience was great! EVIE was/is an excellent representative for Uhaul/All Purpose Self Storage!

David O.
Rating:

She did a super job of taking care of me. Thank you

Patrick B.
Rating:

The price for milage was totally unexpected and not worth the price, for the amount of money, I paid for rental fees, I could have paid someone else to deliver my furniture

Philip S.
Rating:

Customer did not leave a comment.

David B.
Rating:

The van was parked about 75 yards away from the key lockbox, and lock box was bot in view and was blocked by other vehicles. We also opted to rent a dolly that was not supplied on the van. Once we noticed we called back and were told that it was because they had "a shortage of dolly's" but if we wanted to drive all the way back she had one... Also we were told we would not be able to drop the van off in the zip code we had moved to, and had to take it all the way back to pickup location after i had opted to drop it off elsewhere. Van was clean and in good condition, we got the job done with it but that's pretty much the only good out of the deal.

Jim B.
Rating:

Customer did not leave a comment.

Janez Z.
Rating:

Customer did not leave a comment.

Grace C.
Rating:

Wish a furniture dolly would have been available. Other than that the service was very good. Representative was very polite, professional.

Ian R.
Rating:

Great experience. Stacey was super helpful. Thx!

Ricky L.
Rating:

Customer did not leave a comment.

Sheila G.
Rating:

Nothing that l can thk of. The Renter is very friendly , knowledgeable and patient, it’s the whole reason why l only rent from this location.

Brenda M.
Rating:

Customer did not leave a comment.

ZIAD E.
Rating:

Customer did not leave a comment.

Joshua D.
Rating:

Operator seemed less than interested in serving me, like I was an inconvenience in using their business. Only 1/4 tank of gas in the vehicle when I checked it out. Got to walk across a muddy field to actually get to my vehicle. Didn't even get a receipt or equipment review when I returned it. Then, they charged me extra for mileage that I didn't use. Looks like they transported it from a facility about 50 miles away and they never reset the "mileage out" setting before renting to me. Luckily I had the foresight to snap a pick of the dash before leaving the site.

Kris J.
Rating:

Customer did not leave a comment.

Jason L.
Rating:

U-Haul, as a company could offer a half-day rate. I only needed the truck for about three hours to make a single trip. But I paid for 24 hours. If your day rate is $29.95 for a certain vehicle, then offer a 12 hour half-day for say $17.95 or basically 60% of the day rate. (This comment obviously doesn't apply to the individual location, but the company as a whole.) My location was most excellent.

Miguel F.
Rating:

The agent on duty, Stacey, specifically said CDW insurance was a mandatory $10 charge. When I got home and looked through the paperwork and U-Haul website, I saw it was optional coverage. I had to contact customer support for a refund. Maybe Stacey was told it was mandatory and was doing her job? Maybe it's added on to boost revenue? If you rent from this location, be informed.

Larry P.
Rating:

Just keep doing what your doing. Excellent.

Peter G.
Rating:

Met expectations. Thank you.

Duane F.
Rating:

The lady I rented it from has customer interaction issues. Sarcasm does not go far with me when I am trying to give someone my money. Uhaul should also check its equipment between uses to verify proper operation. I miss the days when people actually gave a damn about doing their job.

Rodney D.
Rating:

I would never recommend the Gulf Service Station U-Haul because they told me they would have a truck on Thursday and I went to pick the truck up and even though they had two trucks in their parking lot they said I couldn’t rent them. Called Evia And she had me in a truck in 15 minutes. I will recommend Evia

Carl O.
Rating:

Customer did not leave a comment.

Luis A.
Rating:

The self help process was good but long.

Timothy L.
Rating:

Customer did not leave a comment.

rod J.
Rating:

Customer did not leave a comment.

JARED M.
Rating:

Customer did not leave a comment.

Rene S.
Rating:

Customer did not leave a comment.

Joe C.
Rating:

Every thing went well. No complaints.

DENICE S.
Rating:

Nothing. The lady that helped me was so nice and pleasant to work with. A real change in today's time.

Diane A.
Rating:

Customer did not leave a comment.

Mark E.
Rating:

Customer did not leave a comment.

Patrick B.
Rating:

Vie was great, nothing could be better

Jason S.
Rating:

There was some dog hair in the front seat from previous renter.

Jose M.
Rating:

Lady was great. We were in a serious bind and needed a moving truck last minute. We originally had a reservation at the ELLA location and no one was there. It was awful. Luckily we found this place.

Dan T.
Rating:

very easy process, will return.

alex T.
Rating:

Provide information regarding drop off if Gate is closed. Ex - gate code or let us know where to leave trailer

Donte B.
Rating:

EVie is awesome at what she does; she takes great care of the customers.

Phillip F.
Rating:

Customer did not leave a comment.

Richrd W.
Rating:

My first contact with this location was when I called at the last minute for an in-town rental and was helped through the process as if I was a long time customer. The two ladies I worked with (on pick up and then drop off) were extremely knowledgeable, friendly and helpful. I recommend this location to anyone needing a rental in the Tomball, TX area.

Luis A.
Rating:

Customer did not leave a comment.

Chance M.
Rating:

Perfect experience.

Harry L.
Rating:

Great idea to drop and go

Roger K.
Rating:

Customer did not leave a comment.

Oscar G.
Rating:

I had a reservation at a different place called Excel Storage but the uhaul system was down. Excel told me they would call me when I could retrieve the van for pickup but they never called and closed their office's. Very disappointed in that location but All Purpose Self Storage helped me out. Arie helped me out and got me a van quick and fast, she was super helpful and nice.

Amado M.
Rating:

Excelente service, she rocks my day!!!!

WILLIAM P.
Rating:

Stacy is nice polite lady.

No reviews have been submitted for this location.

Back
To Top