Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)

2,074 reviews

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 12 pm–4:30 pm

Services at this Location:

Contact Us

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 8 am–4:30 pm
  • Sun: 12 pm–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

IOANNIS V 
Rating:
5.0

Tracy was amazing!

ASHLEIGH O 
Rating:
5.0

Customer did not leave a comment.

JEREMIA E 
Rating:
5.0

The whole experience was great and easy.

Ashanea J 
Rating:
5.0

No improvements needed. Tracy is the best!

MICHEAL J 
Rating:
5.0

Customer did not leave a comment.

CHRIS W 
Rating:
4.0

Customer did not leave a comment.

Amado V 
Rating:
5.0

Customer did not leave a comment.

NIGEL D 
Rating:
1.0

I put fuel in the truck and yet I was charged for it. Very bad customer service would never refer or rent U-Haul again.

SAJID M 
Rating:
5.0

I do not like the part where you have to take photos of the entire trailer when you pick it up. I t takes much too long to do this.

PATRICIA R 
Rating:
5.0

Customer did not leave a comment.

MASON W 
Rating:
5.0

Customer did not leave a comment.

Steve T 
Rating:
5.0

Customer did not leave a comment.

LAURA T 
Rating:
4.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

OLIVIA D 
Rating:
5.0

Easy drop off location with great service.

JAMES B 
Rating:
5.0

Customer did not leave a comment.

VINCENT G 
Rating:
5.0

Customer did not leave a comment.

Harry L 
Rating:
5.0

Tracy is very customer friendly

PATRICIA R 
Rating:
4.0

The area where the trucks are parked has poor light and gets muddy when it rains. It would be better to return to a well lit location and no mud.

MARIO G 
Rating:
5.0

The lights on the trailer were not in working order. That makes our trip more dangerous because no one knew when we were breaking or changing lanes or turning. We were told there was nothing they could do about it

ROBERT G 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L 
Rating:
5.0

Easy drop-off and check-out process was smooth and accurate. Very friendly attendant. Thank You!

Jeri R 
Rating:
1.0

The location and workers are great. The truck was awful. It had transmission and engine issues that caused us to be late.

Justin P 
Rating:
5.0

Customer did not leave a comment.

Bryan A 
Rating:
5.0

Very good service from the staff. Thank you very much.

YURQUIEL M 
Rating:
3.0

reserved on line. Arrived to key box for self service Pick up and no truck avalable, had to wait outside under rain storm ( was drop by a cab) till store opened. took almost an hour to get checked in and given a truck inside the fence that was smelly and had old candy wraps and debris in the cabin. If you allow customer to book for a self check on line for self pick up you should plan for it rather than make the customer wait till store location open... Return was great and return personel was nice.

Nicolas M 
Rating:
5.0

Representative at this site was pleasant and helpful

YANINA N 
Rating:
5.0

The staff is very kind and found ways to make things easier for our rental and time we needed it.

MAYLENE V 
Rating:
5.0

Great ride U-Haul truck and very helpful I need carry my stuff to the ranch.

MARK H 
Rating:
5.0

Fast, friendly and efficient.

Blair W 
Rating:
5.0

Customer did not leave a comment.

EUGENE B 
Rating:
5.0

Customer did not leave a comment.

STEFAN C 
Rating:
5.0

The lady working was so very helpful and very pleasant.

Fred M 
Rating:
5.0

Very professional and helpful staff.

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

RODNEY S 
Rating:
5.0

This location, All Purpose Storage at 9521 fm 2920, is hands down, one of the very best and well maintain facilities. It’s very clean and their staff members are amazing! I’ve used this UhAul location several times and the staff NEVER disappoints!

DONNA G 
Rating:
5.0

Customer did not leave a comment.

GEORGE H 
Rating:
5.0

Great experience overall.

MARK A 
Rating:
5.0

Customer did not leave a comment.

DEWEY A 
Rating:
5.0

Customer did not leave a comment.

JOE G 
Rating:
4.0

Customer did not leave a comment.

DONNA G 
Rating:
5.0

The experience with the location was good however the experience with uhaul as an entity was terrible. I will be contacting U-Haul corporate to get a full refund as they failed to provide the truck i was actually supposed to be renting and i had to go from using a 26ft truck to a 15ft. Which made it were we had to make more trips back and forth.

NICHOLAS G 
Rating:
5.0

Customer did not leave a comment.

DOLORES W 
Rating:
5.0

First I had to go to a different location than I originally scheduled pickup. Then get to the new location and they had no appliance dolly or regular dolly that I reserved with the reservation. I had to go to another location even farther away to pick up an appliance dolly and they had no regular dolly’s. You would think that when you book a reservation at a certain location that you would be able to pick everything up you reserved. That’s like booking a hotel but being told you have to stay at a different location and then when you get there, you have to go to another different location to pick up a bed to sleep in. Totally unacceptable and will never rent with U-haul again and will let everyone else know the experience I had with this company.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Z 
Rating:
5.0

Customer did not leave a comment.

Francisco C 
Rating:
5.0

Customer did not leave a comment.

Francisco C 
Rating:
5.0

Customer did not leave a comment.

WAQAS N 
Rating:
5.0

Great Team at the office there. Thank you Tracy and Jennifer! Luiz

Luiz C 
Rating:
5.0

Friendly prople

LUIZ C 
Rating:
3.0

This location is very tight. The most difficult driving and towing part of the rental was.kn location.

BRIAN T 
Rating:
5.0

This Uhaul dealer has friendly people and helpful to accommodate your needs in terms of time and schedule, whenever possible! Thanks

LUIZ C 
Rating:
5.0

Honestly the people in this location were very friendly and accommodating. The van I rented was great. It was a smooth ride and the transaction was very smooth . A+

IBRAHIM M 
Rating:
4.0

Customer did not leave a comment.

DONALD B 
Rating:
4.0

Customer did not leave a comment.

Bradford G 
Rating:
5.0

Customer did not leave a comment.

SONIA D 
Rating:
5.0

Customer did not leave a comment.

RICARDO A 
Rating:
1.0

The lady at this facility was rude, unprofessional and veey condescending. We have used U-haul for 7 years for our business and desl with Christina Simpson in Spring, from whom we've received excellent service. Thisblocation at 9521 FM2920 is a disgrace to the U-haul brand. We will never recommend this location.

NATASHA R 
Rating:
5.0

I can NOT say enough GREAT things about this location and the people! I found everyone here helpful - they go beyond to make the experience seamless and manageable!! I had to change my one way location drop off to a later date and a different drop off city and it was NO PROBLEM!! They saved me from unloading and re-loading another UHaul which was amazing because moving is stressful enough. Do NOT hesitate to rent from this location - really GREAT experience - 5 Star!!!

MARGERY H 
Rating:
5.0

Nothing!

Brooke K 
Rating:
5.0

Very nice employee. Had me checked out before I ever got out of my truck. Kind and friendly woman

TAMMY D 
Rating:
5.0

Very satisfied. Have rented in the past and hasn’t been a problem

ORLANDO Z 
Rating:
3.0

I rented a 9’ cargo van. I requested blankets with my reservation but when I arrived the associate said they did not have any blankets. I believe if a location does not have items that are requested it should be in their reservations settings that “item is unavailable at this location”. This is done with vehicles and should be done with all listed materials. Blankets are a staple for moving. I understand many are stolen but U-Haul also charges a high price for recovery. Also at this location I did not like having to leave my vehicle in an unsecured lot while using my rental. I really rushed to finish my needs so my vehicle didn’t have to stay over night. Vans must be returned during business hours. I do give the associate five stars as she was very professional.

CATHERINE W 
Rating:
3.0

She charged me for 20 miles when I only drove it 3 miles. I paid $17 that I didn’t need to pay.

Darren B 
Rating:
5.0

Customer did not leave a comment.

TRACEY N 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C 
Rating:
3.0

Customer did not leave a comment.

ALEXANDRA L 
Rating:
5.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

Customer did not leave a comment.

Rowan G 
Rating:
5.0

Smoothest location to pick up a rental!

ELIZABETH P 
Rating:
5.0

At moment nothing sticks out to me for improvement. I have always been satisfied with facility. I’ve always rented from them

Orlando Z 
Rating:
5.0

Customer did not leave a comment.

RYAN J 
Rating:
5.0

Customer did not leave a comment.

RODNEY M 
Rating:
1.0

The lady that was there when we picked up the van was flustered because there were people waiting. She also wasn't able to give us the weekly rate. When we got in the van it smelled horrible (like horse manure). When we brought the van back she wanted to charge us another $400 (a total of $700) for 9 day when the rate was $19.95 a day plus .79 a mile ( we drove about 300 miles with 60 of those being to and from the Uhaul place)). She even admitted the math wasn't right but said there wasn't anything she could do. Luckily the customer service center fixed it for us!!

ROBERT E 
Rating:
5.0

Customer did not leave a comment.

CARRIE M 
Rating:
5.0

Knowledgeable and helpful operator! Very flexible on return procedures... Will use this location whenever possible!

ISAAC S 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
5.0

Customer did not leave a comment.

clay r 
Rating:
5.0

No signal at the location so couldn’t check in but I called and they told me they would check in the following day.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Karess M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C 
Rating:
5.0

The U-Haul app kept freezing

Matthew T 
Rating:
5.0

The lady that helped me was very nice and quick. It was a great experience, and the next time I need to use a U-HAUL service, I will be going back to this location if what I need is available there.

Michael B 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Agent Jennifer was Great explaining everything to Me and working with our Rental needs!!

James T 
Rating:
1.0

There were no trucks for my reservation then I got sent to another location and they didn’t have dolly’s and they wanted me to go back to ANOTHER location. Then I was promised free mileage for being inconvenienced but instead got charge $180. I won’t be back

JEREMY O 
Rating:
5.0

Customer did not leave a comment.

RANDALL G 
Rating:
5.0

Customer did not leave a comment.

TANYA L 
Rating:
5.0

Everything was wonderful it went very smooth Staff was excellent from beginning to end.

Sheila F 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Buen servicio

Edgar S 
Rating:
5.0

My experience was smooth and easy. I will hear again if the need arises!

James O 
Rating:
5.0

Customer did not leave a comment.

TEJAY P 
Rating:
5.0

Great customer service

Angelina M 
Rating:
3.0

Got incorrectly charged for fuel

Nathan G 
Rating:
3.0

Customer did not leave a comment.

Adolfo R 
Rating:
5.0

Tracy went above and beyond to make this rental experience great! I would definitely use this location because of her. Trailer was ready when promised, and she did an excellent job communicating with me on all the details.

Traci S 
Rating:
3.0

The agent did a great job getting us into the rental.

Cindy S 
No reviews have been submitted for this location.

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