Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)

1375 reviews

9521 FM 2920 Rd   Tomball, TX 77375

(281) 351-5197

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(281) 351-5197

9521 FM 2920 Rd
Tomball, TX 77375

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 12 pm - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

always helpful and easy to work with...I use them every time I rent a trailer and truck

TOMMY C. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Nothing. The lady that helped me out was amazing. Made it easy for me. Thank you.

Miguel C. 
Rating:
4.0

I was told that a one way trailer I would be refunded for the last day if I returned it early. When I returned said trailer I was told that the rental for a one way trailer was a flat rate and if I returned it early I did not get a refund due to the flat rate. Your website does not state that this is a flat rate and it also does not state that a refund would be issued but your representative did. I filed a complaint and am waiting for resolution. My suggestion is for all staff wether a actual UHaul center or affiliate information should be the same.

Daphne D. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Celine S. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Karina G. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER T. 
Rating:
5.0

No improvements needed. The personnel went above and beyond in their service.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Very helpful and friendly personnel at drop off location. I had never returned a trailer before and was rushed because of a funeral I had to attend. The manager made the drop off go quickly and smoothly. Thank you!!

Richard P. 
Rating:
5.0

The sales lady was very nice and it was easy to pick up the trailer.

john L. 
Rating:
2.0

The lady who ran the site said she was going to be busy when she called to confirm my rental and asked me to bring my patients- reasonable enough. This lady also asked that I upload my drivers license before coming in to make the process a lot smoother- again reasonable enough. I did both of those of things. Upon entering the location she had no customers, needed three different forms of identification because mine and my boyfriends weren't good enough she needed my moms - mind you we are over 30 years of age. I understand she needed an instate ID - I have an in state ID but she refused to take it. She also sent us the link to the wrong trailer to be rented and confirmed three times. The third time she asked us to take our own photos and said she was going to try again - she made it seem like she was coming back but she never came back(she has 2 driveways one for her storage and one for her rentals). I ended up calling her and she stated I told you to take your own pictures and submit those. We did finally receive the actual trailer link we rented and we're able to submit those pictures and she called me about 10-15 min after we left to see if we were ok. If this were my first UHAL rental I would probably never use you again. She was very unorganized and not very customer friendly.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

JEROMIE T. 
Rating:
1.0

Lot where the vehicle was parked had no lighting. Extremely difficult to navigate the process since the key pickup was different than the drop off box.

Regina L. 
Rating:
5.0

Customer did not leave a comment.

Gerhard L. 
Rating:
5.0

Continue doing what you been doing. Fantastic customer service.

MINH N. 
Rating:
5.0

Very professional

Maximo C. 
Rating:
5.0

Great job keep up the awesome performance

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ALAN P. 
Rating:
5.0

Customer service was awesome! Fast and friendly!

James F. 
Rating:
3.0

Rented trailer for five days they wanted me to bring it back two days early,I ask if I would get a refund I was told that isn't the way it works. Lady was not very friendly or helpful. I would never recommend this place to anyone

LARRY P. 
Rating:
5.0

Hire more representatives like Sarah.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Arsol R. 
Rating:
5.0

It needs an alignment really bad. Not safe to drive like that on these highways. Other then that the location and customer service was excellent.

Monica G. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Everything was great. The problem i had is when i requested a certain trailer leaving from killeen Texas, open 5'9 trailer, I was told there was none in my area. So I picked up a trailer from Houston tx and brought it back to killeen. At the drop off uhaul I noticed the trailer i requested at first. Not just one but several. I'm upset because the lack of knowing what equipment was available, I paid 180 dollars when I could have just paid 50. Now I'm out of 130 dollars because uhaul is unaware of what they have available. Very Respectfully

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

EMILY M. 
Rating:
5.0

Very good experience

James G. 
Rating:
5.0

Tracey and Stacey both were very service oriented. Tracey even gave me the phone number to call once I informed her my reservation and quote had gone up $100.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Stacie E. 
Rating:
5.0

Customer did not leave a comment.

Jeffry G. 
Rating:
4.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

overall very satisfied! thanks!

Dan P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

The standard 6.5' x 12' covered trailer is fine. BUT, the weight of the tongue / hitch is way too heavy for me to pick up and set onto the 2" ball.. This trailer must be heavier in the front while towing empty. Yes, I do understand that, but if you want women to run your stores without having to hire a strong man to assist, this trailer needs a tongue jack. This location has to use a very low floor jack designed for working with very small cars to be hauled around the facility to pick up the tongue and set it on the 2" ball. But you all already know of this problem and you are not fixing it. Why? Money? What if someone - not me- but someone sues you because of the weight? Your open top trailer has a tongue jack!!! Why not the 6.5x 12.

Larry W. 
Rating:
1.0

No one there to check in. System down so could not get into share system. Had to take pics of dropped trailer and confirm next day that trailer was checked in. Prob wont do business with Uhaul in the future.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
3.0

Great customer service. They greeted me at the car as soon as I pulled in. They explained exactly where to go. Another person was there waiting to remove the trailer. I never even had to get out of my vehicle.

Trish O. 
Rating:
2.0

The woman that ran this place was a total A**Hole. Treated me like I was beneath her and she treated me like I was dumb as a stump.

Whitney H. 
Rating:
4.0

A quick review of how to close up and secure the doors int the trailer would have been helpful since I had never rented one before , other than that very friendly, quick and easy service and I was in and out fast!!

JANE W. 
Rating:
5.0

Nice!

Stephen S. 
Rating:
1.0

I was sent to a location which was too far. Wasted gas and time. I was not physically taken to the truck but instead, was directed to pick it up myself from the field, which made things harder for me. I ordered a furniture dolly, but was told no location in the area had dollies available. I ordered furniture pads and did not get them. Clerk was not able to answer simple questions as to how high the truck is. Overall, a bad experience.

Sandra D. 
Rating:
4.0

GET A TRUCK THAT DOES NOT GUZZLE GAS---4 MPH IS NOT A GOOD THING TO TALK ABOUT---

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

HELEN W. 
Rating:
5.0

Customer did not leave a comment.

Antonio R. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

When something is reserved it's guaranteed for rental!

KATIE LYNN A. 
Rating:
5.0

Accurate, friendly, and professional service. Makes you feel more comfortable with the process.

Fred Gary H. 
Rating:
5.0

The lady was very nice and helpful!

Jordan C. 
Rating:
5.0

Very friendly and helpful staff. Great experience.

Fred H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Friendly service and very helpful. Equipment was in excellent condition and very clean.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

Always a pleasure, doing business here.

JEFFREY S. 
Rating:
5.0

Excellent customer service, will go back to this location again anytime.

William S. 
Rating:
5.0

The lady that took care of me did an excellent job

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

NORMA S. 
Rating:
5.0

Nothing, Tracy was very helpful.

James D. 
Rating:
5.0

Awesome service.

Leon S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Just keep so such great customer service and so friendly stuff. Thanks for so easy and smooth experience

Amilcar M. 
Rating:
5.0

Switch your moving trucks to diesel. They'll last longer and will enhance fuel mileage for customers, especially on cross country journeys.

Christian D. 
Rating:
4.0

Get your computer systems in order. The lady trying to help me tried three different ways to process my order including on her phone when the computer options failed so she had to just give me a manual form to sign.

Joseph P. 
Rating:
5.0

Nothing different. Tracy was friendly, knowledgeable and helpful.

ROSA M. 
Rating:
5.0

On line program works well. Facility rep was prepared for my visit. All went well. Very positive experience and will use again when motorcycle trailer is needed. Thanks.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jared G. 
Rating:
5.0

The 6x12 trailer was in excellent condition, solid, & tracked very well. Tracy was a big help & a great UHaul representative!

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

Billie S. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

The lady was very friendly and took care of our needs, I'll go there next we need to rent a truck.

LARRY W. 
Rating:
5.0

The customer service was excellent! Warm, friendly!

Lori M. 
Rating:
3.0

Customer did not leave a comment.

Skye M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Friendly, fast, convenient. Y'all should look in to setting up a small discount for people who live in the Willow Creek Apartments for future potential clientele.

Rachel S. 
Rating:
4.0

There were no issues with All Purpose Storage or the person there that I interacted with, however, according to that person, the UHaul computers were down and she was not able to complete my "paperwork" on-line - I think she really didn't know what to do in that situation. She ended up taking my information and filling out the Contract Document by hand and sending me on my way. She did charge my credit card, but was not sure how to correctly and exactly calculate the amount. I think she incorrectly calculated the sales tax. I have since been credited that amount and re-billed the correct amount so no issues.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Readell W. 
Rating:
4.0

The truck used an excessive amount of fuel (5 gallons for 17 miles) and the truck had a loud high-pitched whine. I advised the manager about both issues.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

The representative was very nice and helpful. We didn't experience any issues with checking out the equipment...she was just very pleasant and helpful. I would use this location again.

Chaniquah C. 
Rating:
5.0

Great customer service and very friendly. I was disappointed that the U-Haul system was off line and not able to get a receipt til later. No issues with trusting them and all's well that ends well. I would certainly use them again.

William F. 
Rating:
5.0

Everything was very good. These people know what they are doing.

Jesse C. 
Rating:
5.0

Great service!!!

Michael G. 
Rating:
4.0

More staff available at drop off.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Marcelo G. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Great Service and very helpful with rental.

ROBERT D. 
Rating:
5.0

Clean, friendly, well prepared facility. Vehicle was fine. Keep up the good work.

BRIAN V. 
Rating:
4.0

Customer did not leave a comment.

thomas C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top