Nothing. The lady that helped me out was amazing. Made it easy for me. Thank you.Miguel C.
Moving Truck Rental in Tomball, TX at All Purpose Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Tomball, TX 77375
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I was told that a one way trailer I would be refunded for the last day if I returned it early. When I returned said trailer I was told that the rental for a one way trailer was a flat rate and if I returned it early I did not get a refund due to the flat rate. Your website does not state that this is a flat rate and it also does not state that a refund would be issued but your representative did. I filed a complaint and am waiting for resolution. My suggestion is for all staff wether a actual UHaul center or affiliate information should be the same.Daphne D.
No improvements needed. The personnel went above and beyond in their service.Carol S.
Very helpful and friendly personnel at drop off location. I had never returned a trailer before and was rushed because of a funeral I had to attend. The manager made the drop off go quickly and smoothly. Thank you!!Richard P.
The sales lady was very nice and it was easy to pick up the trailer.john L.
The lady who ran the site said she was going to be busy when she called to confirm my rental and asked me to bring my patients- reasonable enough. This lady also asked that I upload my drivers license before coming in to make the process a lot smoother- again reasonable enough. I did both of those of things. Upon entering the location she had no customers, needed three different forms of identification because mine and my boyfriends weren't good enough she needed my moms - mind you we are over 30 years of age. I understand she needed an instate ID - I have an in state ID but she refused to take it. She also sent us the link to the wrong trailer to be rented and confirmed three times. The third time she asked us to take our own photos and said she was going to try again - she made it seem like she was coming back but she never came back(she has 2 driveways one for her storage and one for her rentals). I ended up calling her and she stated I told you to take your own pictures and submit those. We did finally receive the actual trailer link we rented and we're able to submit those pictures and she called me about 10-15 min after we left to see if we were ok. If this were my first UHAL rental I would probably never use you again. She was very unorganized and not very customer friendly.WILLIAM D.
Lot where the vehicle was parked had no lighting. Extremely difficult to navigate the process since the key pickup was different than the drop off box.Regina L.
Continue doing what you been doing. Fantastic customer service.MINH N.
Very professionalMaximo C.
Great job keep up the awesome performanceROBERT C.
Customer service was awesome! Fast and friendly!James F.
Rented trailer for five days they wanted me to bring it back two days early,I ask if I would get a refund I was told that isn't the way it works. Lady was not very friendly or helpful. I would never recommend this place to anyoneLARRY P.
Hire more representatives like Sarah.RICHARD A.
It needs an alignment really bad. Not safe to drive like that on these highways. Other then that the location and customer service was excellent.Monica G.
Everything was great. The problem i had is when i requested a certain trailer leaving from killeen Texas, open 5'9 trailer, I was told there was none in my area. So I picked up a trailer from Houston tx and brought it back to killeen. At the drop off uhaul I noticed the trailer i requested at first. Not just one but several. I'm upset because the lack of knowing what equipment was available, I paid 180 dollars when I could have just paid 50. Now I'm out of 130 dollars because uhaul is unaware of what they have available. Very RespectfullyJeffery S.
Very good experienceJames G.
Tracey and Stacey both were very service oriented. Tracey even gave me the phone number to call once I informed her my reservation and quote had gone up $100.Gregory S.
overall very satisfied! thanks!Dan P.
The standard 6.5' x 12' covered trailer is fine. BUT, the weight of the tongue / hitch is way too heavy for me to pick up and set onto the 2" ball.. This trailer must be heavier in the front while towing empty. Yes, I do understand that, but if you want women to run your stores without having to hire a strong man to assist, this trailer needs a tongue jack. This location has to use a very low floor jack designed for working with very small cars to be hauled around the facility to pick up the tongue and set it on the 2" ball. But you all already know of this problem and you are not fixing it. Why? Money? What if someone - not me- but someone sues you because of the weight? Your open top trailer has a tongue jack!!! Why not the 6.5x 12.Larry W.
No one there to check in. System down so could not get into share system. Had to take pics of dropped trailer and confirm next day that trailer was checked in. Prob wont do business with Uhaul in the future.Timothy G.
Great customer service. They greeted me at the car as soon as I pulled in. They explained exactly where to go. Another person was there waiting to remove the trailer. I never even had to get out of my vehicle.Trish O.
The woman that ran this place was a total A**Hole. Treated me like I was beneath her and she treated me like I was dumb as a stump.Whitney H.
A quick review of how to close up and secure the doors int the trailer would have been helpful since I had never rented one before , other than that very friendly, quick and easy service and I was in and out fast!!JANE W.
I was sent to a location which was too far. Wasted gas and time. I was not physically taken to the truck but instead, was directed to pick it up myself from the field, which made things harder for me. I ordered a furniture dolly, but was told no location in the area had dollies available. I ordered furniture pads and did not get them. Clerk was not able to answer simple questions as to how high the truck is. Overall, a bad experience.Sandra D.