Very helpful and friendly staff. Easy to get the trailer and return it as well.
THOMAS S
Customer Reviews for All Purpose Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 star service... Very smooth from beginning to end.. I would highly recommend.
JOSEPH LThe drop off was the best part about all of this but in no way will I ever give this shit company a good review
ZACHARY SYour corporate App is terrible. It lags and photos would not upload.
BLANE OAll was great and smooth. No cause for improvement, in my opinion.
Jasper HThank you Shilla!
MELISSA GGreat Location, Fast Friendly Service. Manager is Excellent & explained all rental details. Thank You
TERRY DRep knew what she was doing, was in and out quickly.
MICHAEL CThis was the easiest rental process we have ever had! We will be renting from Tracy from now on! Perfect service!
SIERRA HI dropped off outside of open hours no staff, the process was very very easy. I called and talked to someone and gave me instructions on to return outside of open hours very helpful.
LISA CThis was a great experience, there were no issues or problems! The rental agent was friendly and helpful! Would definitely rent from this location in the future!
JOE KPerfect place Perfect stuff
ALI DThe lady working the branch was very courteous, professional and efficient. It was apparent that my time was a priority for her and she made every effort to move the transaction along quickly and smoothly. I will definitely think of her and that branch first for rental needs moving forward.
RONALD PWorking AC would be nice in this humidity. It would only work on MAX and would cut out to to almost no air the cut back on. Maybe it's supposed to be weird like that
LORA Ggreat staff!
PATRICIA RContinue to perform as normal. Great location with highly professional staff and service with a smile.
ADAM BAll great service, Thank you
RUSSELL Dnothing Tracey did an excellent job.
GARY MEasy drop-off for larger rentals
david hHave rented from this location twice now. Both rental agents at the facility were friendly and helpful.
SHERYL AThank you!
SCOTT SEverything was great!! The customer service was amazing.
Marvin TExcellent service at this location!
BRIAN COur rental was scheduled 10 days in advance for the Conroe location. 1 Day prior to pickup, we were informed that our pickup was moved to Willis location. We arrived at Willis location for pickup and were informed at that time, that the truck was not available there and that it was transferred to Tomball location for pickup. Tomball for us is located some 40 miles away. We had to travel 80 miles out of our way, 2 hrs wasted time spent just to pick up the truck. Along the way we passed up some 6 Uhaul locations. Why could not uhaul relocate the truck to a location near to us for a more convenient and closer pick up?
CHRISTOPHER DRenting the trailer went smoothly. The person came out and made sure the trailer was secure and was helpful!
RYAN PSpace is tight but the staff is very helpful in hooking/unhooking the trailers.
CHRISTOPHER BRental was quick and the staff was amazing and so helpful.
DANTRI RLocation is fine, but my reservation was at a different location. I also didn’t get the appliance dolly I rented. No fault of the location. Since the original location was couldn’t fulfill the reservation.
David BExcellent customer service. They went above and beyond and were very accommodating. I will be back to this location.
John LThe location manager was really helpful and everything was smooth and easy! Great service
JOSE CVery helpful and answered all my questions. Easy easy!
SHERRY AThe word lock is a bit tricky, has to be just right to open. Consider an easier method. Otherwise, online pick-up is simple and effortless.
Ken MThere was a lady there, I think her name was Tracey, and she was amazing. Something strange happened with the app when I reserved and she was able to get it sorted out quickly. Really sweet lady and really clean rental truck - I had my cleaning lady's husband helping me and even he was impressed that it was clean. I'll use this place again to move.
NATHANIAL WThe cab of the truck smelled horrible. I said something. Ut there was not alternative availability. It was clean but there was an odor that drove me to use a can of fabreze throughout the trip to make it bearable.
MICHAEL MThe lady that checked me in and out was very friendly.
MICHAEL SNo improvement recommend
Levy BTracey was AWESOME! Very nice and friendly 👌
KIMBERLY WWe originally booked with another location. They did not have the truck we needed and located one nearby and notified us prior to our appointment. At the new location, Jennifer in the office was pleasant and very professional. She is an asset for your company.
Barbara KThe staff inthe office are fantastic.
DAVID MEverything was perfect from checkout to hookup. Definitely will be back. Great team!
MICHAEL EThe lady is nice and very professional.
OLAMILEKAN OTracy was very helpful and pleasure to work with
JOHN APerfect
YILIEN FI think more should be done to estimate the mileage better. I had to pay $30 extra since the miles were not estimated properly. It was not pointed out when renting you should overestimate miles.
MICHAEL OTraci was well organized and her friendly customer service was outstanding.
Linda HThe person who helped me with my reservation provided outstanding service. She was knowledgeable, efficient, and very helpful throughout the rental process. The truck was clean, in excellent condition, and ready for pickup when I arrived. She made the entire experience smooth and stress-free. I really appreciated her professionalism and would definitely recommend this location for future rentals.
WILLIAM MTracy is the best! She always remembers me and takes care of me! Please take care of her Uhaul!
LEONARD TOverall experience was awesome and a breeze.
MICHAEL EJust keep up the great work!
STEVEN SExtremely nice , friendly and fast.
BRITTNEY HGREAT SERVICE.....
CLYDE WEveryone was very friendly and the trailer was in great shape and attachments were great
RICHARD BAll Purpose Storage provided superior service right from the moment I arrived. They were so helpful in getting me on my way and made it super easy upon my return. I will be coming here the next time I need a rental. Thank you!
MATTHEW CLocal agent was friendly, professional, and very helpful. Rental process was quick and easy - I completed the rental information on-line before picking up the trailer, which I think helped speed up the process.
Keith K