Conduct training on trailers and towing. The customer should not know more about the subject than the employee
JOSEPH B
Customer Reviews for All Secured Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nicest truck I've ever rented.
Anthony JGreat experience!
Tiffanie G | Overall Experience5 stars service
Randy NThe truck was clean and comfortable. It worked perfectly for my needs
Rick MThe lady was friendly and professional.
MITZI CFamily run so prefer to do business with them., Alisa at the desk is always pleasant.
Dave B | Overall ExperienceService was great, truck road very rough. Attendee was very knowledgeable and friendly!. She was very helpful and courteous!
Jack BEverything was great, thank you!
Rahim AI have rented from this location many times and they are always very professional.
Dennis BI had 26feet U-Haul for $234. and 10 feet was for $364.and nobody wanted to listen to it and they gave me the location 35 minutes from my house I very opposite with hole situation.
JASBIR TVery awesome service!
Andrew PGreat space great people. Wonderful service!! I would use them again in a heartbeat!!
Sandra N | Overall ExperienceThe box truck was very clean, and the office girl was friendly and efficient. Thank you!
Sarah DDuring normal hours of operation the management personnel did not unlock the door or come to help. I turned in the truck on the app and dropped the keys in the box, and received a supplemental charge. Please have the supplemental charge refunded. I cannot answer the questions above because it was not open during normal operating hours. The form would not execute while leaving the little ones empty, so I had to put random answers in those boxes. When I arrived, I received a charge for $4.xx. I don't know why. I drove straight from Raleigh to my planned destination directly and turned in the truck two days early - then received an unexpected bill. Please refund the supplementary charge.
JAMES CDamn good thing they had a jack because I was expecting some help to lift the front of the trailer off the hitch and all that was there was a young woman, whose upper body strength was way less than mine!!
JOHN RAlicia did a great job. She was personable, efficient, and wonderfully knowledgeable about the product & the process.
david rFriendly customer service and vehicle worked perfectly for our moving needs.
Alice Anot a thing, She was awesome! very friendly and eager to help. thanks for the great service will recommend.
BOBBY HWill absolutely use this facility again if and when we need a unit!
DAVID E | Overall ExperienceJust dropped off after hours. Didn’t interact with anyone.
ANDREW VPlease don't change the customer's rented vehicle without checking with them first. Simple fix.
Steven CNo personnel were used at this location
ORION PI had a great experience with the H-Haul location! It’s always nice when the service and equipment exceed expectations. The young lady who helped me made such a positive impression—those kinds of interactions can really make a difference. Hopefully, I won’t have to move anytime soon, but when I do, it’s good to know I’ve found a place I can rely on.
Brian MThe app is very slow. The wait time for things to upload is a little extreme.
Jeremy LThe staff at All Secured Storage were great! I was met in the parking lot when I arrived to drop off the truck/trailer and the check in process was immediately completed. The facility is very nice, organized and clean. I would definitely use this location again.
Matt MGreat customer service, things were made Crystal clear.
IGNACIO RQuick fast and easy
STEVEN PWhen you change pick up locations for the equipment instead of just sending a text with the link, you should open with the line, “your pick up. Location has changed.”
Thomas AHighly satisfied.
RICHARD AI have rented U Haul equipment from this location several times, and have rented a storage unit from them in the past as well. Everything has always been great, and the staff has ways been a pleasure to deal with as well. 5 stars from me.
BRAD WHad to leave it after hours..but rented last weekend and the lady at this location of the drop off was very nice and helpful
PATRICIA TI didn't have any problems. Everyone very nice and met my needs.
PATRICIA REasy, quick, no problems. Great customer service
Jessie MNothing everything went well
Felicia RExcellent Customer Service!!
Kerrsean HStaff was friendly and helpful. Wish our pickup and drop off location was closer to home, as we originally reserved it to be, as our move was only one block so this added a lot more miles to our reservation.
Brandi AEasy to schedule. Easy to pick up. And easy return. Truck was clean and ready to go.
Brian DAssociate was professional and very nice. Keep it up!!!
Patrick BDid a great job, thank you!
Bryan RGreat service. Took wonderful care of us.
Glen BI've been her before. Always helpful and efficient!!
Mike FDon't charge people for gas that they did not use. I have picture and video evidence of where I left the gas level in the truck and I was still charged. Almost $40 for 2 gallons of gas. And because you guys did that that dipped into my hotel money and now my wife and children are sleeping in my car until I can get that money back from you guys and I need a supervisor to contact me immediately about this problem. I need to be compensated very, very badly.
Israel SCustomer service and personality of staff is excellent. They are definitively about taking care of the customers.
Kelly F | Overall ExperienceThis was the best experience ever. Wish I had just done it sooner. Will use them next time i need a rental.
sally fGreat service. Very friendly and helpful. Would definitely rent from them again.
Tony BI will only rent from this location The young lady at the desk is sharp and kind…..and knows these trucks
Landon BI will never rent from anyone again. This location is the best I have ever dealt with and being a military wife I definitely have used a lot of uhauls - this place is ontop of everything
Jennifer MBrilliant!
Shashidhar VHard to find as off the main road but girl there very friendly and organized.
Gene ZThe customer service was amazing. Very easy to work with. Truck was SUPER CLEAN.
Justin GOffice was closed for lunch but it was super easy to pull the truck in for drop off!
Sara LMy best U-Haul experience ever!
mary bThe people who work at this location are super friendly and down to earth!! I would highly recommend
Lauren DThe app is a little lagging. I had to call the 800 number to get key. It took longer to do the process online than expected. Using the vehicle itself was great! Thanks guys.
Nathaniel SMostly clear directions. Took some looking but we found every thing.
Kimberly FVery friendly service. Quick, too.
Jerry MVery nice location.
Jeffrey BThe app did not work very well for pick-up. Once I figured out to log in through the website, it worked better.
TERRELL TVery clean and well maintained equipment. Great location!
Kila SLock on box was next to impossible to open, lift gate was literally frozen closed. No ice scraper and I needed one.
Ignacio RThe staff was very helpful and courteous at all times. They went above and beyond to address our needs.
Ralph B | Overall ExperienceBest place I have ever been. Great staff and nice big area to drive around units.
Brian S | Overall ExperienceVery helpful when we needed them. Easy to get to our unit and store what we needed for our move. When it was time to empty it out it was just as convenient. I would highly recommend them.
Jeff V | Overall ExperienceGreat family run facility. Alisa, her Dad and Mom and the rest of the team are amazing. Great job.
Emmanuel D | Overall ExperienceReally great clean new place. Very well secured and lots of cameras and well lit. The staff is super friendly and helpful. I would for sure go back if I need a place to store stuff
JOHN K | Overall ExperienceGreat and friendly people! Easy access
Lance O | Overall ExperienceI was very pleased with company . They reached out to me when my world fell apart & was very kind in every way to help me . The customer service at front desk was so helpful , when my husband passed they were supportive & worked with me . I would recommend for sure & if I happen to need storage I would travel to use them again . Thank you so much !!
Tina W | Overall ExperienceConvenient, safe, clean, spacious. The online payment system works perfectly, complete with monthly reminders. The facility manager does a great job; friendly, organized, responsive. Simply put, this is the best outdoor storage facility in the KC metro!
Eric U | Overall ExperienceAwesome place with awesome people! The units were very clean and the entire place was very well taken care of. It is family owned and operated and they take very good care of their customers.
Charity M | Overall ExperienceI only dealt with the girl behind the counter. She was fantastic!! Very positive and helpful in every way. Storage areas were clean and we'll maintained. I would recommend this business or use it again in the future.
chris c | Overall ExperienceThe customer service here was outstanding! They responded quickly and were very helpful during time their. Only left because of relocation out of state.
Curt V | Overall ExperienceExcellent Facility and Customer Service
Steve D | Overall ExperienceThe office staff was always very helpful and easy to deal with. Would store there again in a heartbeat!
William H | Overall ExperienceWas easy to work with staff, facility was always clean and well maintained.
Bryan W | Overall ExperienceGreat customer service. 👍
Perry H | Overall ExperienceGreat place with great staff.
Jeff B | Overall ExperienceI was given a great deal. The staff was very helpful and friendly. Seemed very secure
Brandon W | Overall Experience