Customer Reviews for All Star 24 HR Towing
(U-Haul Neighborhood Dealer)

250 reviews

1621 Rogue River Hwy   Grants Pass, OR 97527

(541) 787-4726

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 787-4726

1621 Rogue River Hwy
Grants Pass, OR 97527

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3:30 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Helpful, friendly staff. Easy.

KRISTIN J. 
Rating:
5.0

Customer did not leave a comment.

Weston T. 
Rating:
4.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

DAN LEE J. 
Rating:
5.0

All Star Towing was great. The UHaul site booked a different time and location than I had selected. Due to that issue, I wasn't able to pick up during All Star Towings normal hours. But, they went above and beyond to work with me and make sure I got my trailer at a convenient time so that I could still make it work.

Jonathan C. 
Rating:
2.0

There were mystery stains in the back that looked like poop, blood, or hopefully just some weird dirt… I was not warned there would be a self checkout of the vehicle till after I deposited the keys(i.e. too late).The cost for a four hour rental was well over $100 for a small truck. The owners of the business were not wearing masks inside which makes me doubt that any COVID-19 protocol was actually followed. I will be avoiding this location like the plague.

Heather H. 
Rating:
3.0

Customer did not leave a comment.

CHARLOTTE N. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
2.0

Customer did not leave a comment.

Cal K. 
Rating:
3.0

Having accurate pricing when making a reservation would've been a big plus. I started off with somewhere in the range of $160 by the time I was done it was over $250

brad T. 
Rating:
5.0

Wonderful people and friendly service

eva T. 
Rating:
1.0

Worst Customer Service ever! Watch out for these people! Especially the WIFE! She likes to scam people out of more money. Plus where you have to go to pay and fill out paperwork is DISGUSTING! AND THEY WEREN'T WEARING ANY MASK! THEIR DIRTY CAT KEPT TRYING TO JUMP ON ME AND NO ONE VERIFIED ANYTHING WITH ME. SO I GET TO TRUCK AND THE GAS GAUGE ON THE CONTRACT IS NOT WHAT THE TRUCK READS SO I POLITELY CALLED HER BACK AND ASKES WHAT I SHOULD DO. BECAUSE FROM WHAT THE PAPER READ THERE WERE ALREADY 4 GALLONS OF GAS MISSING. AND IM SORRY BUT I SHOULDNT HAVE TO PAY FOR GAS SOMEONE ELSE USED UP. MY MOTHER HAD AN ISSUE WITH THIS SAME LADY A FEW YEARS AGO SO I SHOULD HAVE KNOWN BETTER BUT SHE TRIED RIPPING MY MOM OFF BY ADDING MORE MILEAGE AT CHECK OUT THAN SHE REALLY USED. I EVEN TOOK PICTURES AND SHE STILL REFUSED TO GIVE MY MOM HER MONEY BACK. AS SOON AS I MENTIONED THAT THERE HAVE BEEN ISSUES BEFORE. SHE LITERALLY WENT PSYCHO ON ME YELKING AT NE TELLINH ME HOW IM THE WORST CUSTOMER EVER AND I GET 0 FOR CUSTOMER. I WOULDNT RECCOMEND THIS PLACE EVEN TO MY WORST ENEMY AND UHAUL SHOULD BE ASHAMED TO EVEN BE AFFILIATED WITH THIS COMPANY! I SHOULD GET A FULL REFUND AS FAR AS I AM CONCERNED! ALSO...AS I AM CHECKIN THE TRUCK OUT WITH HER HUSBAND SHE HAS TO RUSH HOME TO HARASS ME. I WILL DEFINITELY BE SPREADING THE NEWS THAT NO ONE SHOULD RENT FROM THIS COMPANY EVER AND I ALSO RECOMMEND UHAUL INVESTIGATING THEM ON RIPPING PEOPLE OFF!

Jesica W. 
Rating:
5.0

Customer did not leave a comment.

Keith C. 
Rating:
5.0

Better quality control... The brakes were terrible Once on the freeway when brakes applied the truck shook violently... I can't believe that vehicle was rented a very real hazard... Quality control !!!

glen H. 
Rating:
5.0

Customer did not leave a comment.

amanda H. 
Rating:
5.0

The entire transaction was so easy and effortless. From the initial reservation to drop off went so smoothly because the owners are professional and great people. I would only use them again. Just an great experience all together.

EIRN E. 
Rating:
5.0

They are great people, very nice and welcoming. The truck I used was absolutely spotless, and in very nice condition. You'll get greeted by a sweet kitty, and a very nice Rottweiler! Thank you 🙏🏻

Dallas R. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH R. 
Rating:
1.0

Customer did not leave a comment.

Armando P. 
Rating:
5.0

Customer did not leave a comment.

michael D. 
Rating:
3.0

The drop off spot on my reservation rejected the drop off, and I had an awful time finding the next closest location. Upon drop off, I saw nobody, and received no confirmation. I then spent over half hour on hold to make sure I wouldn't be charged a fee for dropping off at a different location, where the first Customer service rep (Ben?) was quite rude, and just shoved me off for more holding. The lady at scheduling was actually friendly and helpful. Overall a terrible experience.

JEFFREY F. 
Rating:
3.0

Make return and pickup easier, I paid for extra time when it was an issue of getting the truck during very limited business hours. I needed it earlier than 0930 and returned later than 1530. So I was charged for 2 24 hour periods. Plus I had to go way out of my way on a work day to return the keys because there was no key drop box. Very annoying.

Sarah W. 
Rating:
2.0

The woman at the drop off location was rude to my husband. We dropped off early as we completed our move a day early. When we got there the gates were locked even though they were open. The woman accused my husband of moving marijuana, we did not! We moved our storage unit. She based this on his looks. It was the exact opposite experience of picking up. I will not use the location ever again if I need a uhaul.

DEBRA JANETTE W. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Kong T. 
Rating:
5.0

The customer service was very personable and professional.

DENEE LESLIE C. 
Rating:
5.0

Very friendly, and accommodating 😊

Allison M. 
Rating:
3.0

My complaint is not with this particular location but with the one we were set up with originally. We reserved a 17 ft. truck. We were called later to say we couldn't get a 17 ft. We could only get a 15ft. at a different location. Because of the smaller truck we had to make 2 round trips. Very inconvenient!

BRIAN G. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Very easy going, will definitely go back and rent from there again, fast and easy

Mason A. 
Rating:
5.0

Customer did not leave a comment.

Bo P. 
Rating:
5.0

Very professional and friendly

Monica A. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
1.0

The company charged me for not filling the truck's gas tank up with gas when returned. Wouldn't recommend U-Haul for anyone, because the pickup location was changed and caused us stress in the beginning, then they didn't know the truck was returned the day before.

Katalin B. 
Rating:
5.0

N/A

matt H. 
Rating:
3.0

This was not the site we had arranged to pick up the trailer. This caused a delay that was not acceptable.

Michael R. 
Rating:
5.0

Thank you for all your help!

Mary C. 
Rating:
4.0

Customer did not leave a comment.

Traci C. 
Rating:
3.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

It was kind of weird doing it all on the phone and taking pictures of the truck, just weird different no contact with a person.

Conrad B. 
Rating:
5.0

Very thing worked out Great. Ray with All Star Towing was very nice and helpful. Thanks for your service during tis time. thanks again U-Haul.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Lance R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

The area was congested and dirty. There were several rough looking men hanging around.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

leonardo P. 
Rating:
3.0

Customer did not leave a comment.

bradley P. 
Rating:
2.0

Have them show up on time for the appoinment they set up.

Clifford M. 
Rating:
3.0

The pick up location was in a tow yard and was what I would expect from a tow yard. The woman who worked there was very professional and contacted me the day before my rental to make sure every thing was in order. The truck was exactly as I had ordered and was clean on the inside and well maintained. The pick up of the vehicle went without any problems.

Robert H. 
Rating:
3.0

The people were friendly and helpful. The property was a bit messy.it didn't look like a Uhaul location.

Daniel E. 
Rating:
3.0

Customer did not leave a comment.

TERRY R. 
Rating:
3.0

Get the antique I rented out of inventory. The folks at this location were great. It was 45 miles from where I wanted to pick up, which would have been nice to know before confirming the reservation.

Robert P. 
Rating:
5.0

The place I rented from was great. On our trip we had a tire on our auto transport blow out. It was a nightmare. There should be a spare tire on there. I kept getting the run around. Hugely inconvenient. When I called the number to get a drop off location the lady couldn't help me. I called back and was finally able to get help. We are going to need another uhaul next year but I will not be going with uhaul, I will be going with a different company. Dropping the uhaul off was the best part of the whole experience.

Daniel T. 
Rating:
5.0

The dropoff location was convenient and efficient.

Linda A P. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
1.0

Same as above

daniel S. 
Rating:
5.0

Very fast. renting the vech. was great. they even called to tell us that we could pick up early. Check out was easy.

mike N. 
Rating:
5.0

Customer did not leave a comment.

Mr S. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Customer did not leave a comment.

CORKEY B. 
Rating:
5.0

Customer did not leave a comment.

JoAnne H. 
Rating:
4.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

I had trouble with the app but I was able to call the number on the gate and everyone was very helpful. Thank you.

Karen T. 
Rating:
3.0

Nothing

Victor M. 
Rating:
5.0

Customer did not leave a comment.

STANISLAV S. 
Rating:
5.0

I appreciated dealing with Michelle and would recommend her. She gave me a fair price and was easy to deal with. The truck was not cleaned well when we left but I was easy going about it and didn't mind. We returned it much cleaner.

heather F. 
Rating:
5.0

The staff was quick and efficient and helped me with a heavy load. So friendly!

Dimitra C. 
Rating:
2.0

The place was filthy and smelled like dirty garbage. The guy took an hour to rent me the trailer as he couldnt properly operate his computer.

KD Services O. 
Rating:
4.0

My experience was very good, I would suggest that before sending customers off, please go over the features of the truck. And on this particular truxk transmission fkuid was low & possibile needs some maintenance

catherine S. 
Rating:
3.0

Customer did not leave a comment.

Amy M. 
Rating:
3.0

staff were very friendly, but the tow yard was full of wrecked cars, and I couldn't even get to the office! I had to park in a gravel parking lot next door, and staff came over to me. I found that very odd. When you first pull up to the place, you're thinking "how the hell am I supposed to park this truck??"

Carole M. 
Rating:
3.0

Customer did not leave a comment.

william S. 
Rating:
4.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

There was one issue with the tow dolly. The ratchet on the driver's side was rusty and very difficult to operate. The truck was great and the tow dolly operated perfectly except for the one issue. The operators of the location were wonderful even when the computer link for signing in and out was not operating properly. They got on the phone and took great care of me.

Joseph B. 
Rating:
5.0

Michelle went above and beyond to help....

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

They took great care of me and went the extra mile!

MARK R. 
Rating:
3.0

No one was at this location. We had to call the number on the sign to let them know we were dropping off the trailer. We dropped the the trailer on a Saturday.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

The lady who answered the phone was very nice. Do not let the 24 hour service fool you however they really are not open 24 hours.

Guy F. 
Rating:
5.0

This location helped us immensely. They let my husband reserve a truck and a car pull trailer and notified us when our truck was available for pick up.

George A. 
Rating:
5.0

This location is GREAT!! I called with last minute needs to pickup a trailer to help move a friend and was amazed with the customer service I received here. I have now rented a couple times here and super happy with every experience..??

BRETT S. 
Rating:
1.0

This was the worst -Haul experience I have ever had. I would never use All Star again, and I will tell everyone I know not to use them either. The trailer worked just fine, but nothing else was what I would ever consider acceptable. I think they are a poor representation of U-Haul.

JUDY B. 
Rating:
5.0

The people were very friendly and helpful.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Skip H. 
Rating:
5.0

Customer did not leave a comment.

Gail K. 
Rating:
5.0

Customer did not leave a comment.

dan C. 
Rating:
5.0

Very nice very helpful nice people

Jodie W. 
Rating:
5.0

Great costumer service.

REBECCA B. 
Rating:
4.0

The gate was locked at 10:30 AM and the instructions were not clear. We dropped the key in a drop box and realized after that there was another less noticeable sign with a number to call. I called and the lady seemed a bit distressed that we'd left the truck in front of the gate. Later I was called and informed of the extra dolly charge. This place took care of the issue by forwarding my problem on to corporate. I was very satisfied with the assistance given from John who called a few days later.

Liz Q. 
Rating:
5.0

Some of the best customer service I've ever had. Great people, fast service, and very accommodating. Will definitely be using them for all my future needs.

REBECCA B. 
Rating:
5.0

Great local service. Cheerful Friendly people

John C. 
Rating:
5.0

Lower costs would be helpful

APRIL S. 
Rating:
5.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Services were awesome. Thank you so much.

JANIE P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

I've rented several and this rental was the best experience of all the U-haul representative in Grants Pass knew what she was doing helped on the rental and on the drop off location in Lodi,California it went on without a flaw I would rent there again and recommend all my associates and Friends. Gilbert E. Abel Grants Pass, Oregon 97527-5238

Gilbert A. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
No reviews have been submitted for this location.

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