Customer service was great! Quick service and I didn’t have any problems.
JACQUELINE W
Customer Reviews for All Storage Of North Valley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website was not convenient. I had to verify multiple phone numbers, install an app, and take several photos. Customer service was no help during this time. I put more gas than when I received the vehicle and yet was still charged extra fees. I do not recommend the headache.
Marina OBest customer service in the city.
NICHOLAS SThe guys at the front A1service great customer service
IRA AGuy i worked with was excellent
SCOTT BCustomer service was incredible. Fast, efficient, friendly. I really can’t see how they could have done a better job. Thank you
JANE EAccurate quotes. Was charged almost $100 more than original quote
Stuart HNothing. It was easy and affordable
CHRISTOPHER FEverything went great checking out. The guy that helped me at the counter was really great
KEITH CMy only complaint is that the A/C would only blow from the defrost vents. The staff at this location was very friendly and efficient and answered all questions.
RYAN MManager was awesome.
Don RN/A
Jason MCustomer service was excellent
Stephen FExcellent rental experience, super helpful and everything went smoothly. The manager was excellent in the office too! I've used this location prior, snd always have a good experience. I highly recommend this location for any of your Uhual needs.
AMANDA CBest customer service in the business. Just love this place and the staff. Great people.
NICHOLAS SJacob and Missy were outstanding!
SALVATORE RThe bad: Truck almost didn't start a couple times. Sticky steering wheel, useless cup holders, emergency brake difficult to release. Fuel was less than half, but was marked as half on the contract. Parking/pulling into location was difficult/cumbersome. The good: Location Manager was great, very nice and communicative.
Buckley SService was excellent
JUANCARLOS AOne lady started off a little rude but by the end we all were laughing. It was a great experience
Robert NBest customer service in the city. Every week is a wonderful experience, nice to see the smiles on the staffs faces.
CAROL DThe representative that helped me is very professional, patient, courteous, polite. I do believe U-Haul needs to give this man a monetary raise in pay!
KIM HI’ll be using this location moving forward. Missy was amazing! Informative, polite, funny, personable and made the experience extremely pleasant. She didnt make me feel like a burden.
TERESA CGreat group of employee's keep up the good work
KENNETH SMissy was awesome friendly and kind
CHARLES TAll is well
PAMELA SI'm sorry I can't remember the customer service representatives name at the counter. But she was super professional and very nice. Pleasure to have her there.
SEAN MIt was easy they helped me right away
LUIS TI believe the service was excellent. How can you improve on that.
STEVEN MMissy is amazing
rebecca sEverything worked out perfect. Staff was very courteous and accommodating. I appreciate U-Haul for the service.
Ronald SGreat customer service.
NICHOLAS SGreat
TRELYNN GExcellent costumers service
Rose GAmazing service!! Understood when I had to change the size of the haul. Couldn't have had better service!!!
Raylene PThey over charged me without a receipt.
James FStaff are friendly and vehicles are ready when we’ve needed them.
Cassandra EVery well loving and caring employees and excellent staff
Lorriane SGreat customer service.
NICHOLAS SAwesome service. Had issues with my new place and had to keep the truck longer than expected but it did not seem to be an issue.
carrie tNothing. Staff was excellent
Anita MOffice staff, were very helpful.
Renee Sna
Tim WDon't mislead customers on price and return time frames. I was told that as long it was returned before opening the next morning, it would just be 1 days rental, but was actually charged for 2 days when I only had the vehicle for 13 hours
Johnathan AFront clerk was super friendly and professional. Had me in and out.
Joey DNo because they charged me 50.00 for gas. I don't feel as though it should have been that much, anyway ILL NECER USE U HAL AGAIN, WE WER GOING TO RENT FIR A PICKUP FROM RENO WE WILL USE PENSKE
Patricia HGreat Customer Service!
Chris GMissy and the other guy ( didn’t catch his name) were great and very helpful and understanding ! Thanks , again!!
Melissa DNothing this location is the BEST.!
Latika KNothing. The lady that helped me was very friendly and informative throughout the rental process.
case cGive the same great service that I had
Richard pThe people that work at this location are very helpful
Angelina HNothing . Super smooth
Jose LThanks
Audura JApplied online for a rental, the truck was clean and ready to use upon arrival. Thee agent was very pleasant and most helpful. I returned the rental at an earlier time than I requested. Within a few hours I received an receipt via email with a lower bill. adjustment. Excellent service with ease. Thank you….
Anne N