Customer Reviews for All Storage The Lakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of All Storage The Lakes

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GREGORY Y.
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Customer did not leave a comment.

TOMMY M.
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It was all excellent thank you

Christina G.
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Everything went very smooth.

Vilen M.
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Nothing to improve. Just keeping going.

DAVID ALLEN K.
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Customer did not leave a comment.

BRIANNA ARIEL PA D.
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I was expecting the truck to have a ramp. It definitely made the move a lot more difficult than I was hoping. Other than that, everything else was easy with pick up and drop off.

CAROL RENAE K.
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I have used this location a few times- very convenient and great customer service!

Tammy H.
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Customer did not leave a comment.

Denise B.
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The person who greet me was very pleasant.

Deirdre M.
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It was very frustrating to call the 800 number and stay on hold for hours at a time and even then not getting anyone. The location was closed almost the entire week so I couldn't speak to anyone there either. :/

THOMAS JOSEPH L.
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Customer did not leave a comment.

LANDY BERNADETTH A.
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Customer did not leave a comment.

CAROL RENAE K.
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Great customer service at the desk when I picked up the truck. I will use this location in the future if I have a need.

Michael K.
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I don't understand why there was a weird “approval” process added when I came to pick up the truck. That should have been taken care of when i reserved it. Uhaul made me lose a half hour of 3rd party laborers on the clock because uhaul was screwing me around when it should have just been a simple pickup.

Bernhard S.
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Customer did not leave a comment.

Brandon L.
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All storage at the lakes was excellent. However the uhaul mobile website kept crashing and I had to keep resubmitting photos and waiting for the webpage to load and each time I had to start from the beginning. Also I had reserved a sprinter van with a high top but had gotten a shorter version. I had no problems fitting everything in but the extra head room would have saved me some time. 5/5 👍🏻

David F.
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Customer did not leave a comment.

WILLIAM LANDINGI L.
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Hassle free Rental exceptional customer service...

Richard M.
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Nothing. Great experience.

Nur A.
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The interior in the cockpit & in the cargo area were very clean. However the exterior, especially on the hood & the bumper areas were full of dead bugs. Another thing, due to the Covid-19 pandemic, not sure if it was sanitized accordingly or not since there wasn't any indication nor information nor ads from U-Haul in TV, YouTube, etc that you sanitize the truck.

Jacqulyn F.
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Customer did not leave a comment.

shayna D.
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KAREN A S.
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DAVID BEE B.
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Esmona L.
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SOPHIA ALEXANDRA P.
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Please make sure the equipment isn't in need of an oil change, and please specify with customers at checkout if the item is required to be returned in town. Also, when i called this location on multiple occasions (not every time) the person who answered said that they don't rent uhauls at this location, only do storage. Made me stressed and had to call the nedt day usually to talk to someone who knew how to access my reservation or call uhaul customer service General line, which was unnecessary and time-consuming.

Timothy H.
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Customer did not leave a comment.

Jamar V.
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JOSHUA STEVEN S.
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Customer did not leave a comment.

Christian S.
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I was charged double for no reason!

KIMBERLY LEE J.
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WORST UHAUL EXPERIENCE OF MY LIFE!! :( 1) THIS TRUCK IS NOT SAFE TO RENT OUT!! The steering column lock is broken. The steering column does NOT LOCK at all and the key will not turn. The truck does NOT turn on without putting ALL of your weight (my husband 6'+/240# had to because I was unable too) in order to engage the ignition. We did not fill up the gas tank even when turning it in because we were so afraid of not being able to start it and get it back to the location. We almost called a tow truck because it took so long and so many attempts to start the truck to return it. 2) The app would NOT work for either check-in or check out at this location. I had no issues with any service running on my phone anywhere in town the entire day. 3) The lady who checked me out was not helpful either. She was nice enough but not helpful at all. She was especially NOT helpful when the truck wouldn't start. She told me "Oh, it will start you just have to pull on the steering wheel really hard." After I went back in again, she came out and hung all of her body weight on the Truck and started it, said " See, you just have to pull really hard. " WORST UHAUL EXPERIENCE OF MY LIFE!!

GA'NESHA DESHAY H.
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Quick and easy pick up and drop off.

IAN LESLIE P.
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Customer did not leave a comment.

Janet R.
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Drew K.
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Christine J.
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Krayton J.
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Nothing. Thank you Brittney.

DAVID DUERR T.
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Customer did not leave a comment.

JEREMIAH J.
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Customer did not leave a comment.

TAMMY H.
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Customer did not leave a comment.

Denise D.
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Brittany was very welcoming and helpful

Kimberly N.
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Nothing. Great customer service, easy in and out!

Rafi S.
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Customer did not leave a comment.

Venus C.
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Darell D.
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Mya D.
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Darrell D.
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Keith H.
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Woman working on 5/28 was very nice. She made the process easy, will use the same location again in future. Thanks!

Sherri K.
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Brittany and the staff is great. Best storage and rental place service and good prices.

Tommy M.
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It was all good I use this Uhaul office 3 times now and I very with the location close to where I live and the office manager very professional and pleasant as well.

Gregory K.
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Customer did not leave a comment.

THOMAS CHARLES B.
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Customer did not leave a comment.

John V.
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Customer did not leave a comment.

Veronica W.
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Brittany was super nice and very professional.

Roger B.
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Customer did not leave a comment.

Karen F.
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I think the manager is doing a very good job She is people friendly and courteous. I think if this coronavirus was not upon us this would move a little faster. But these are things thst is out of our control. Keep upbthe good job U haul.

Rose AND Vincent G.
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Customer did not leave a comment.

William W.
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Made a reservation got confirmation from email. Pick up was 6 PM got there they were closed. Called before I got there to tell them I would be 20 minutes late I arrived at 6:26 PM. Place was closed. Use the phone that was provided outside the business. Britney said they close at 4:30 I told her when I made the reservation I we asked what time they closed they said 7 o'clock. She told me did you download the app I said no I've never had to do that before I have used U-Haul 20 times in 20 years. So she said you need to download the app and use the self check out to get your vehicle. Two hours later finally I get everything to work. Had to call the helpdesk for them to fix it. So with that being said was not happy

Mary Beth L.
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Customer did not leave a comment.

Austin B.
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Customer did not leave a comment.

Christopher B.
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Customer did not leave a comment.

Fernan S.
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almostperfect

Sharon Y.
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The floor of the van I rented was dirty. It needed to be swept. and the exit driveway is so steep it can easily damage the bottom of a vehicle. Indications on the asphalt can verify my concern.

Montana F.
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Brittany the front desk representative was really sweet and kind. Explained everything and was friendly. Better customer service than I've had at any other uhaul location in town.

Jaroon C.
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Customer did not leave a comment.

Peter S.
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From start to finish all wey well!!! Victor was the guy who helped me and all I can say is RIGHT ON!!! Victor was the "go to" guy. Thanks Victor.

Venus C.
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Customer did not leave a comment.

Paul P.
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Britney was awesome.

Veola P.
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I have nothing to add. My experience was smooth.

Roger M.
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Customer did not leave a comment.

Alex H.
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Douglas B.
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Much better than the Decatur store but your app still doesn't work.

Maria B.
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Customer did not leave a comment.

Marquis H.
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Anabel M.
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Linda M.
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Joseph L.
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Customer did not leave a comment.

James M.
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This location did not carry furniture quilt covers. It would be more helpful if they did.

Noemi H.
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Customer did not leave a comment.

Rex D.
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Keep it up ??

GARY L.
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I put on about 13 MI on the vehicle they charged me for 25 they even had 20 listed on the invoice which was wrong, they didn't give me paperwork when I left the office,they refused to work with me on the miles I ended up paying an extra $10 which I shouldn't have to pay I will never ever go to that location again representative and I return my vehicle was very unknowledgeable and had me there for an hour while you had somebody on the other line walking him through what to do on the computer my rental should have cost about $40 total instead of cost me over 50. She recreated the whole trip since we have the truck that we put on about 13 miles. Next time I'll go to pence or budget

LINDA B.
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Your trucks have repairs that need to be addressed.

timothy W.
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Customer did not leave a comment.

Osmund L.
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Some employees attempt to overcharge me in gas. I m not satisfied with the service. Please train your employees more and they need to be honest in gas level. Faithfully Osmund Liang

danyelle M.
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Nothing. Allen exceeded My expectations

Joel G.
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Thanks for the great service!

Lain M.
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Customer did not leave a comment.

Tamara C.
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upon return the person working Jamie was very rude and short with me and I believe I was overcharged

Richard J.
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Customer did not leave a comment.

Sheri L.
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Everything was fast and easy. Thank you so much for the great service!

William D.
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The "friendly" person over the rental location informed me the additional cost of mileage would be removed but never was. That kind of untrustworthy behaviour will not have me recommend this place or give it a high rating.

William M.
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Customer did not leave a comment.

Timothy P.
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Customer did not leave a comment.

michelle V.
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Allan is professional and excellent overall.

Mitch C.
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Customer did not leave a comment.

ruby J.
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Customer did not leave a comment.

philip H.
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Customer did not leave a comment.

RICHARD S.
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Customer did not leave a comment.

Christopher T.
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You have a great guy at this location. Management makes all the difference, and he is friendly, fast, and unfazed when dealing with multiple customers. This is the second time I have rented from there and I went back because it was so easy the first time. Great second experience as well.

Robert M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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