Customer Reviews for Allegan U Stor II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allegan U Stor II

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Kristin S.
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They were helpful and cheerful. The parking lot was very icy and I was a little concerned about falling. Other than that, I had a great experience. Thank you.

Darlene B. | Overall Experience |
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They were very easy to work with, even if you were a day late. Very polite and helpful. The prices are also reasonable. I would refer anyone to use them.

Ken F.
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Nothing the gal was great very helpfull.

Toddmichael V.
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Uhaul website didn't work , glad the people at u store could do it old school, paper copies.

cheyenne s. | Overall Experience |
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Customer did not leave a comment.

Rosemarie O. | Overall Experience |
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Customer did not leave a comment.

Marsha B. | Overall Experience |
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You are always so helpful and friendly to everyone. It is such a pleasure working with you. Your prices are so very fair. Thank you

KAREN W. | Overall Experience |
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Great storage unit, all the staff are friendly & helpful

KENNETH S. | Overall Experience |
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always treated us good and very clean always very helpful, Thank you

Robyn S. | Overall Experience |
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Customer did not leave a comment.

Sylene W. | Overall Experience |
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Customer did not leave a comment.

Ronda W.
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Service was amazing and U-Haul was perfect for the move we needed to complete I will certainly use the Allegan location for future needs and I will also recommend this location and service Thank You.

Andrea B.
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They really acted like they did not want to accept the return. In fact, they told us we had to take it to Plainwell even though the contract said Allegan. They told us there would be a charge to drop it here instead. When we asked how much, they couldn't tell us. After the closed everything out, they acted surprised & said there wasn't a return charge.

Joseph H.
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No problems. Great customer service.

CRAIG R.
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Excellent location

ROBERTCARL W.
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Customer did not leave a comment.

JESSE LYNN H.
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Customer did not leave a comment.

Amanda C.
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Our trailer we had the chains and straps snapped causing our car to dismount and causing expensive damage. I tried to report this and was treated like they didn't even care. I now can't afford to fix my car

jim D.
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Customer did not leave a comment.

Kelly F.
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Terry C.
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Online service was complicated and wouldnt work for us. Had to come in and talk to a real person. Service was great after that. No complaints

Stacy R.
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Customer did not leave a comment.

karen K.
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Not a thing

Jim K.
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Overall excellent and very convenient. Had all that I needed for a quick move. Prices very reasonable.

Lori C.
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The drop off location was fine, the process was Not. The web site was confusing and at times unresponsive. It was after hours and there was no one to assist. After struggling for more than 30 min, we made a phone call and got help.

BRIAN R.
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My only (and very big) complaint is that I made a reservation 10 days in advance for a trailer with ramp for pick up and drop off at Allegan location. U-haul switched it to Wayland! In order for me to drop off in Allegan (where I live) I was charged one way extra fee! That was very wrong. I should not have had my reservation changed nor had to pay close to double! Poor customer service by whomever at U-haul who handled this.

Kevin R.
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Customer did not leave a comment.

Melissa L.
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Customer did not leave a comment.

Paula H.
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I don't see any reason for improvement. Receptionists are very nice. I would recommend people to them.

Melinda B.
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Customer did not leave a comment.

Fred H.
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Customer did not leave a comment.

Joseph H.
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Easy drop off, the office area was closed due to Covid 19 virus but they had a window they were assisting people from. Excellent overall

CHRISTINA M.
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Daisy did a great job at the pick up. Tracie was a pleasure to work with at the drop off. She made my drop off experience friendly and quick.

JACOB CHRISTOPH N.
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Customer did not leave a comment.

James G.
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Patrick F.
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Customer did not leave a comment.

Dave H.
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Karen F.
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Kyle U.
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Christy O.
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we had to put extra gas in to make sure we were not hit hard financially with your gas charges My issue with this is understanding how one is supposed to know how much gas is left in the vehicle

Thomas G.
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The new return process is garbage. You should pay me for all the work you made me do, compared to a week ago when I just had to drop it off. Probably won't use Uhaul again because of it.

Keith H.
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I found a broken light on truck before I got in while I had to load the Dolly which I noticed had a broken cross support both of which I made a comment to the lady who said we document everything with a sticker I asked where the stickers where she was clueless of the damage to that truck or dolly and said don't worry about it me as a renter should be due to I could of been the one paying for it but the best part after I waited 20 minutes to pickup my scheduled uhaul when I asked for my 50$ they told me that's not a real thing I said online it says if truck isn't ready with Dolly's in when it's pickup time get 50$ she said I don't know where that's coming from I have never heard of it

Robert F.
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Customer did not leave a comment.

Steve A.
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Rodney S.
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Great friendly service! Thanks so much.

Leora C.
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Customer did not leave a comment.

Susan M.
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Timothy A.
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Friendly folks behind the counter

cindy C.
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Equipment needs serviced. Hitch ball needs to be oiled. And trailer was not attacehed to vehicle properly by employee and it came off after driving down the road

Amanda W.
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Customer did not leave a comment.

Kathy S.
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Jerry N.
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kathy S.
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I made a reservation about 2 weeks in advance of my move date at the nearest location that had the truck size I needed, which was 25 miles away. If I had been told to keep checking back at the location that is located in the same town that I live in, I might have been able to rent the truck locally. The location in my town had 4 trucks show up in their lot 2 days before I needed to pick up mine. Please let others know they can keep checking back.

Tammy D.
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Customer did not leave a comment.

John B.
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Have the air conditioner working. That was one long...very hot trip to Florida in June and everyone knows what the temperatures are like in Florida during the summer!

Douglas C.
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Customer did not leave a comment.

Arend H.
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cindy C.
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Charles C.
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Gerald B.
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Trailer safety chains to hook to vehicle being towed did not have rubber piece to ensure safety chain did not fall off

Kenneth B.
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The people at the U Stor in Allegan were helpful and polite. The only complaint I have is having to pick an estimated time to return the truck. A 24 hour usage would have been great.

theordore H.
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Customer did not leave a comment.

Frank M.
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The location and staff there itself was great. The online and 1-800 service was shit!! They let me book my rental on saturday at a location that was not open on saturday and then canceled my reservation when I called and had it moved to a location that was open on saturday. Along with letting me book a trailer that was not available at that location costing me more money on fuel and equipment. Just call the location to schedule your rental direct until Uhaul as a company can get their shit together! Unacceptable for the online service to be that bad!!!!

savannah W.
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Customer did not leave a comment.

sally W.
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Customer did not leave a comment.

Matt A.
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Matt A.
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Customer did not leave a comment.

stephen M.
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Jason J.
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Hugh B.
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Jennifer R.
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Everything was great except the windshield wiper on the drivers side was in poor condition and I had to stop for 2 hours to wait for it to quit snowing because the windshield wasn't cleared by the wipers. Also I wasn't able to return my rentals to a closer location which was kind of a burden after driving for so long... but it was a good location and had great customer service.

Teresa R.
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Moving is stressful enough then having the place you rent your Uhaul (Allegan U Store) try to charge you for DOUBLE the milage and basically call you a liar because the truck don't lie..lol..somebody there don't know how to add or subtract. Too much stress not a happy customer and will NEVER go back there I will rent any other truck except for Uhaul from that place.

samantha B.
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My credit card was over charged by twice the amount I was quoted and no one can seem to figure out why other than the answer of "the computer program isn't the best" from both locations... hopefully I can get this resolved Monday...

Kathryn K.
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Customer did not leave a comment.

Brad B.
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Allegan U Stor helped me place the reservation for a different location (Superior Carts and More). Superior Carts was closed when I went to pick up my reseerved trailer. However, Allegan U-Stor saved the day when they provided a different type of trailer for me.

Matthew Z.
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Ramp sticks upon closing

DENNIS J. | Overall Experience |
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Excellent storage facility. Always well maintained and secure.

Gregory S.
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Customer did not leave a comment.

AUSTIN K. | Overall Experience |
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Fair prices on storage units and always good customer service

Diane C.
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Customer did not leave a comment.

SHEILA W. | Overall Experience |
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we only needed the units for a few months between moves. Very nice people in the office to work with.

Maria I.
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Customer did not leave a comment.

Hugh B.
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Customer did not leave a comment.

KAY S. | Overall Experience |
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Thank for keeping my stuff safe. I highly recommend Allegan U Store. The staff was always friendly and helpful. Thanks!

Peggy W.
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Customer did not leave a comment.

dale L.
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Customer did not leave a comment.

CARY H. | Overall Experience |
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It is a very nice facility and friendly staff.

fred H.
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I was told to bring the trailer to Superior carts. Went there and the employee didnt know what to do at all. I would like to give them a bad review. Went to Allegan U Store and they were great. Highly recommend.

dale L.
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Customer did not leave a comment.

Ramon C.
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Very friendly customer service, I will definitely recommend to anyone in need of their services.

Kathie B.
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Had issues with wiring. And son in law had to fix before we could leave. Drivers side worked but not passenger side

Denise O.
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Customer did not leave a comment.

David B.
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Checkout process was simple and quick. We were able to purchase mattress covers and boxes in the store area. Truck was clean and easy to maneuver. Everyone was friendly and helpful. Allegan U Stor II is a first-class moving center.

Tom M.
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Customer did not leave a comment.

Dennis L.
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Customer did not leave a comment.

Bob B.
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Michael T.
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Thank You! Quick and easy drop off.

Ryan K.
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Drop off was after hours

Kathy C.
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Customer did not leave a comment.

Randall G.
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Could not pick up car hauler due to no light s

DAVID B.
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The service at this Uhaul Rental store was excellent. The young lady even helped me attach the trailer. I will definitely go back here if I need to haul something again. Thanks.

Boston B.
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Mapping this location on phone took us 6 miles out of our way into the country. Once we found it, service was great. Clean store. Knowledge staff who came out to inspect truck with us and shared helpful hints. What was frustrating was having to redo all of what we already did online as part of express check-in. It was as if nothing saved, so the process took longer than expected.

michael A.
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Customer did not leave a comment.

Jessica W.
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The people were very friendly and prompt.

John D.
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Customer did not leave a comment.

Robert S.
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A JACK IS NEEDED TO BE ABLE TO DROP THE TRAILER, AND WAS NEEDED TO GET UNDER IT. I LIVE NEARBY, SO I WAS ABLE TO GO HOME AND GET MY JACK. BRITTANY WAS VERY HELPFUL WHEN WE PICKED UP THE TRAILER.

Larry R.
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Customer did not leave a comment.

Eric W.
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Way too expensive for a local use for 3 hours. Would not reuse or recommend

BRIAN A.
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Customer did not leave a comment.

Larry S.
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Customer did not leave a comment.

Bob B.
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Customer did not leave a comment.

Ronald C.
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Everything was perfect. The staff was very friendly.

NATHEN S.
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Very great experience!! Will recommend to everyone.

No reviews have been submitted for this location.

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