Customer Reviews for Allen Mini Storage
(U-Haul Neighborhood Dealer)

93 reviews

8221 9th Ave   Port Arthur, TX 77642

(409) 527-5465

Location Hours

  • Mon-Wed: 9 am - 6 pm
  • Thur: 12 pm - 6 pm
  • Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 527-5465

8221 9th Ave
Port Arthur, TX 77642

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 6 pm
  • Thur: 12 pm - 6 pm
  • Fri: 9 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks

Edwin R. 
Rating:
5.0

Customer did not leave a comment.

claudia D. 
Rating:
5.0

Customer did not leave a comment.

connie P. 
Rating:
3.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Sebrina C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Gorgeous help. Excellent service

Irving R. 
Rating:
1.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Cameron G. 
Rating:
1.0

The office opens at 9 am. I have a reservation to pick up the truck at 9 am. When I get there, there's a sign on the door saying "Gone to the bank." I have to stand in the parking lot, in the heat, and wait for 35 minutes for the employee to return. He gave me incorrect information about the return time. The interior of the cab was filthy. Old food under the seats. Despite requesting neither a handcart or blankets, they were both in the back of the truck. I didn't request them, didn't need them, and didn't use them, but they were in my way. The blankets weren't folded, nor was the box swept out very well. I received a link to report the condition of the truck, but despite responding promptly, the link had already expired. When I call the customer service number about the drop off time, I'm on hold for 15+ minutes, listening to the same stupid messages over and over again.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN G. 
Rating:
3.0

Confusion in rental office. Time effeciany could use improvement. New employee was kind & courteous.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA D. 
Rating:
5.0

Customer did not leave a comment.

tina W. 
Rating:
5.0

Everything went smoothly! The customer service I received was excellent! I will definitely recommend Uhaul to my family and friends! Thanks for such a great experience!

Michelle S. 
Rating:
3.0

Check the vehicles Before renting it out. Tire was ready to fall off!

Ashley G. 
Rating:
1.0

I rented a trailer in Port Neches, TX for a one way trip to Groesbeck, TX. The inexperienced person who rented it to me put the drop off back in Port Neches. It was not a local rental per the price I paid. The trailer lights did not work. I have always used Uhauil in the past, but now I will not.

vickie H. 
Rating:
5.0

Customer did not leave a comment.

Marcie W. 
Rating:
5.0

Very helpful folks highly recommend this location!

Gaynelle K. 
Rating:
5.0

The young lady that worked there was very nice and helpful I was in a bit of a hurry so she made it happen for me drop the trailer as soon as we got there and then we where on our way

Charles H. 
Rating:
1.0

Customer did not leave a comment.

Nyesha G. 
Rating:
5.0

Customer did not leave a comment.

Pearl J. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

No 2" hitch available at pick up location. Would be an improvement to always have a couple ready. Thanks

GABRIEL V. 
Rating:
5.0

Excellent service!!

James K. 
Rating:
3.0

Customer did not leave a comment.

Elsie M. 
Rating:
5.0

Returned on Sunday location was closed

TANISHA H. 
Rating:
5.0

Customer did not leave a comment.

Skylar M. 
Rating:
5.0

Customer did not leave a comment.

Beverly S. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
3.0

A little better communication. I stated drop off location but was not noted., some confusion when I did drop off. Overall great experience in an almost brand new 26 footer.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
3.0

I did note that the oil usage was at 29% which indicates that it needs an oil change. I checked dipstick and it was full so I thought it should be good for the 800 miles. A small point but something that needs a company policy such as No vehicles should go below 40 percent or have oil changes at a certain mileage point.

Scott D. 
Rating:
5.0

The website is a little difficult to work with.

david V. 
Rating:
5.0

Good service... the only thing is that the employee was having problem with the system... or the internet... not sure you should improve that because the employees depend on that!!!

Jose M. 
Rating:
1.0

Trailer interior was filthy. Had not been cleaned. Trailer was scheduled to be picked up Tuesday at 5:30. Contact was made with location the morning of pickup. I was there 5:15 till 5:45. Business was closed and I received no call or contact. Terrible experience. I also requested drop off in Tallulah La and was told there were no UHaul dealers there. Again bad information as I found a uhaul dealer listed online. Called them myself and confirmed they would take drop off.

rick S. 
Rating:
3.0

Made reservation on Monday. Received email on Friday that I had to pick up trailer 23 miles from where I had it reserved. Arrived there to find they had no trailers. Had to drive another 20 miles to get one. If U-Haul was not a virtual monopoly, they would be out of business.

Mike G. 
Rating:
5.0

Great service and helpful and friendly

Fenton D. 
Rating:
5.0

The lady in the office was very nice. She made sure I got the rental even though it was triple booked.

Caitlin R. 
Rating:
3.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Phyllis C. 
Rating:
5.0

Great customer service

demetrice N. 
Rating:
4.0

Customer did not leave a comment.

alicia V. 
Rating:
2.0

Customer did not leave a comment.

Clara O. 
Rating:
4.0

No complaints! Very good!!!!!

Chris L. 
Rating:
2.0

back of truck was not swept out. i reserved 24 moving blankets, there were only 9 and the we're not recently laundered and packaged. the 9 blankets were all loose in the back and recently used. the staff person said “I thought there were 24 in there.” indicating that no one checked. they had no moving blankets in sight. i had to go to the original UHaul i signed up for to give back the used blankets to get 24 freshly laundered and packaged blankets. UHaul @ I-10 @ College saved the day

Jon S. 
Rating:
3.0

Customer did not leave a comment.

Dynamic S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
3.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Keep up the good work.

Ezra W. 
Rating:
5.0

Very nice employees & clean place to go love this place!

TRESHOD AKEEM L. 
Rating:
5.0

Customer did not leave a comment.

cheryl M. 
Rating:
1.0

Call takers take more time and pay more attention

CASEY V. 
Rating:
5.0

Customer did not leave a comment.

berverly T. 
Rating:
5.0

The experience at this location was extremely nice the clerk there Mrs.Chelses Dickerson was very friendly and informative for the drop off so thanks Ms.Chelsea for being so attractive and awesome after a long day of moving .KADOOS!! To Chelsea.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
1.0

Chelsea , the Manager is extremely rude & disrespectful and there should be an urgent need to fire her asap! Every time she talks, both Uhaul & her Storage facility loses thousands of dollars. In Hurricane Ike , 2008, I rented uhaul trailer for over 4 weeks. And need to rent uhaul again next week but wont if she is still employed. Your competitors surely have Managers that have better customer service skills than Chelsea. She apparently thinks she can be rude and shout at customers for no apparent reason. I am sure she is on drugs as her appearance is unkept, her hair & clothes looks like she may be homeless? Her desire to argue & disagree with customers & shout at them, for no apparent reason l , leads one to believe she is on drugs & mentally unstable. She is costing UHaul thousands in lost rental income just as she has for storage facility. I need to move out my home while repairs being made, then move back home. I am business consultant, when I am not doing renovations due to Hurricane damages, & help multi million dollar /billion dollar corporations acquire & retain business,increasing their profits & sales 100%. Heed my advice & fire Chelsea, Manager for Allen Mini Storage & you will increase your sales & profits dramatically. She is mentally unstable & has no customer service experience. Maybe she is having family problems & reason she is verbally attacking uhaul customers. She hung up on me the first time I called & her competitor ended up with my storage business earning them $2000 which her company lost. How much in lost revenue is she losing UHaul before u realize she needs to be fired? Please contact her supervisor & let them know she needs to fired asap as you are losing thousands in lost sales as is the storage facility. Thanks.

Phyllis B. 
Rating:
3.0

The drop off location the young lady to me park the truck drop the key in the yellow box out side and she didn't check the truck in causing me to do a lot of calling to get my money back

Aaron H. 
Rating:
5.0

It was exactly what I needed.

Shasctochawa A. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

The U-Haul rep was the bomb.... Thanks for all your help!

Lola V. 
Rating:
4.0

Very professional with providing assistance in quickly receiving the drop off of the trailer.

herbert C. 
Rating:
2.0

had ordered appliance dolly and had to drive 8 miles round trip to get the dolly.Total BS. Next customer? what about me getting stiffed...I know one thing,I won't be a customer

Jan M. 
Rating:
5.0

Customer did not leave a comment.

ISSIAH B. 
Rating:
2.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Roineka R. 
Rating:
2.0

Not open at times when scheduled to be open. Will not return phone messages. Not much help.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

Stan W. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
3.0

Be able to drop at any location without calling a national 1800 number that connects you to other location in the state.

KENNETH M. 
Rating:
3.0

Need more signage as to uhaul,

patrick B. 
Rating:
3.0

Customer did not leave a comment.

Eddie C. 
Rating:
5.0

Excellent customer service, very friendly courteous and professional.

Gloria F. 
Rating:
5.0

Our service with uhaul was great. The sales personnel were very helpful in assisting us with what we needed. We will definitely us uhaul again with our next move.

Bobby W. 
Rating:
2.0

Very tight parking. No room to manage a trailer with the other business using the parking lot.

Charles L. 
Rating:
5.0

The lady at the location was very kind, she explained everything in detail.I am really satisfied with the service

Hector R. 
Rating:
5.0

You should clone Chelsea and spread her to all your locations. Give her a raise too. Great service!!!

james F. 
Rating:
5.0

Customer did not leave a comment.

Sonia W. 
Rating:
4.0

I reserved my truck to pick up in Bridge City Friday 07/21/17 at 4:30pm. When I arrived I find that I have to go to Port Neches. I call them to and they have already released my truck to someone else before 5pm.Now I am in a panic looking for a truck , which took another hour. I had to race to Port Arthur to pick up by 6. I traveled a extra 65 miles to and from picking up the truck. The people in Pork Neches were not willing to help. I will not use U-hale again. A move that I had planed and had conformation for turned into a night mare. Iris Makinson Bridge City Texas. Thank god for the great people at Port Arthur.

Iris M. 
Rating:
5.0

Customer did not leave a comment.

XUAN T. 
Rating:
5.0

Customer did not leave a comment.

Alejandro D. 
Rating:
3.0

My reservation was changed to Port Arthur which I was told but no one told me of the time change to one hour later AND I was told I would get a 50 mile credit - I'm still looking for that also. Very disappointed with UHaul right now.

Jocelyn D. 
Rating:
5.0

Customer did not leave a comment.

Oscar B. 
Rating:
5.0

Customer service very good. I enjoyed my experience with Allen's Mini Storage.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
No reviews have been submitted for this location.

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