The office opens at 9 am. I have a reservation to pick up the truck at 9 am. When I get there, there's a sign on the door saying "Gone to the bank." I have to stand in the parking lot, in the heat, and wait for 35 minutes for the employee to return. He gave me incorrect information about the return time. The interior of the cab was filthy. Old food under the seats. Despite requesting neither a handcart or blankets, they were both in the back of the truck. I didn't request them, didn't need them, and didn't use them, but they were in my way. The blankets weren't folded, nor was the box swept out very well. I received a link to report the condition of the truck, but despite responding promptly, the link had already expired. When I call the customer service number about the drop off time, I'm on hold for 15+ minutes, listening to the same stupid messages over and over again.
Trailer Rental & Towing in Port Arthur, TX at Allen Mini Storage
Moving to or from Port Arthur, TX? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Port Arthur, TX 77642 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Port Arthur, TX
Cargo trailers in Port Arthur, TX are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Allen Mini Storage!
Utility trailers are perfect for towing large or oversize cargo in Port Arthur, TX 77642. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Allen Mini Storage provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Port Arthur, TX and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Port Arthur, TX online today!
Trailer and Towing Supplies
Confusion in rental office. Time effeciany could use improvement. New employee was kind & courteous.
Everything went smoothly! The customer service I received was excellent! I will definitely recommend Uhaul to my family and friends! Thanks for such a great experience!
Check the vehicles Before renting it out. Tire was ready to fall off!
I rented a trailer in Port Neches, TX for a one way trip to Groesbeck, TX. The inexperienced person who rented it to me put the drop off back in Port Neches. It was not a local rental per the price I paid. The trailer lights did not work. I have always used Uhauil in the past, but now I will not.
Very helpful folks highly recommend this location!
The young lady that worked there was very nice and helpful I was in a bit of a hurry so she made it happen for me drop the trailer as soon as we got there and then we where on our way
No 2" hitch available at pick up location. Would be an improvement to always have a couple ready. Thanks
Returned on Sunday location was closed
A little better communication. I stated drop off location but was not noted., some confusion when I did drop off. Overall great experience in an almost brand new 26 footer.
I did note that the oil usage was at 29% which indicates that it needs an oil change. I checked dipstick and it was full so I thought it should be good for the 800 miles. A small point but something that needs a company policy such as No vehicles should go below 40 percent or have oil changes at a certain mileage point.
The website is a little difficult to work with.
Good service... the only thing is that the employee was having problem with the system... or the internet... not sure you should improve that because the employees depend on that!!!
Trailer interior was filthy. Had not been cleaned. Trailer was scheduled to be picked up Tuesday at 5:30. Contact was made with location the morning of pickup. I was there 5:15 till 5:45. Business was closed and I received no call or contact. Terrible experience. I also requested drop off in Tallulah La and was told there were no UHaul dealers there. Again bad information as I found a uhaul dealer listed online. Called them myself and confirmed they would take drop off.
Made reservation on Monday. Received email on Friday that I had to pick up trailer 23 miles from where I had it reserved. Arrived there to find they had no trailers. Had to drive another 20 miles to get one. If U-Haul was not a virtual monopoly, they would be out of business.
Great service and helpful and friendly
The lady in the office was very nice. She made sure I got the rental even though it was triple booked.
No complaints! Very good!!!!!
back of truck was not swept out. i reserved 24 moving blankets, there were only 9 and the we're not recently laundered and packaged. the 9 blankets were all loose in the back and recently used. the staff person said â€œI thought there were 24 in there.â€ indicating that no one checked. they had no moving blankets in sight. i had to go to the original UHaul i signed up for to give back the used blankets to get 24 freshly laundered and packaged blankets. UHaul @ I-10 @ College saved the day
Keep up the good work.
Very nice employees & clean place to go love this place!
Call takers take more time and pay more attention
The experience at this location was extremely nice the clerk there Mrs.Chelses Dickerson was very friendly and informative for the drop off so thanks Ms.Chelsea for being so attractive and awesome after a long day of moving .KADOOS!! To Chelsea.
Chelsea , the Manager is extremely rude & disrespectful and there should be an urgent need to fire her asap! Every time she talks, both Uhaul & her Storage facility loses thousands of dollars. In Hurricane Ike , 2008, I rented uhaul trailer for over 4 weeks. And need to rent uhaul again next week but wont if she is still employed. Your competitors surely have Managers that have better customer service skills than Chelsea. She apparently thinks she can be rude and shout at customers for no apparent reason. I am sure she is on drugs as her appearance is unkept, her hair & clothes looks like she may be homeless? Her desire to argue & disagree with customers & shout at them, for no apparent reason l , leads one to believe she is on drugs & mentally unstable. She is costing UHaul thousands in lost rental income just as she has for storage facility. I need to move out my home while repairs being made, then move back home. I am business consultant, when I am not doing renovations due to Hurricane damages, & help multi million dollar /billion dollar corporations acquire & retain business,increasing their profits & sales 100%. Heed my advice & fire Chelsea, Manager for Allen Mini Storage & you will increase your sales & profits dramatically. She is mentally unstable & has no customer service experience. Maybe she is having family problems & reason she is verbally attacking uhaul customers. She hung up on me the first time I called & her competitor ended up with my storage business earning them $2000 which her company lost. How much in lost revenue is she losing UHaul before u realize she needs to be fired? Please contact her supervisor & let them know she needs to fired asap as you are losing thousands in lost sales as is the storage facility. Thanks.