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Jalinda S
Customer Reviews for Allen Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Plz make sure u vechlies in good condition
movva VThe guy who assists me was very helpful as well.
Roberto LAll of the staff were very helpful.
Patricia Mcant think of ANYTHING
Jimmy BNA
martha TLet them use a free dolly….
Wanda HThe Allen storage staff was very polite and helpful. It was an easy process. I was able to get the truck and returned it the same day. I wiil use the location again in the future.
Robert BThe drop off” area was not clearly marked (never did see it) and I was unable to return the truck after hours. The staff was very friendly.
Brenda LI checked the uhaul in online, a notification should have gone to the Uhaul rep. I waited forever for someone to let me into the gate. I finally had to park the Uhaul in front of the gate and go in. She said she had no idea who I was. She finally realized I had checked in online. I was an hour late getting on the road to Houston and had to pick up my grandchild from his school. It was very stressful and not service oriented.
Wren kGreat customer service. Not having used a U-Haul moving truck before, I was a bit unsure of the process. The staff were courteous, friendly and very helpful in deed. I would highly recommend this location without hesitation.
David DVery professional
omar rI have no complaints or suggestions at this time.
adele lGreat job- thank you for your help!
Kathryn KGreat experience. Don't change anything
Eveleda DI was charged for 3 gallons of gas even though I only put 7 miles on the truck. I had to wait on hold for over 1-1/2 hours to talk to someone about this. Your customer support is the WORST I have ever dealt with.
RICHARD LCandance did a wonderful job by taking care of everything. Went above and beyond her job description. On the other Daisy’s did answer phone and was on her lunch break when I went back to get receipt sitting in her . I drive by lease then 5 minutes and I saw a customer standing outside because the doors were lock and here comes Daisy driving back up. U might to see that this person is stilling company time. I turned vehicle in at 12:30 and it was 2 something and Daisy had not check in yet. I do not understand why it took her so long to check vechicle back in. Daisy was busy on cell in stead of f doing personal business she could her job
deanna JThe young lady was lazy. Never moved from her sit. I couldn’t find the the I rented and she just set there giving me instructions on where to find it. I have never been to a place of business with poor customer service.
Niketa LI never received the blankets I ordered.
Darren DNo comments
AISHA WThe young lady that service me on my rental provided me with excellent customer service and a sweet attitude, she really made it so easy for me. I'm telling everyone to use your services.
Kim GYou need to make sure you have employees that cover when someone can not make in. Also when someone requests certain equipment that they are informed that the equipment is in stock.
John RGo help the customer hook up the equipment. Let the customer know in advance when reserving online that there is an additional charge for returning on Sunday. No one came out to meet me when I returned the trailer so how does that justify an additional fee. I went into the yard and unhooked all by myself without any help.
CRUZ DI had to wait 30 minutes past my reservation time before anyone arrived.
Thomas AI had to wait outside. My reservation was at 9 and I had to wait until after 9:30. I was also charged for insurance that I specified I didn’t want. A $20 truck and a $10 dolly cost me close to $70. I will not be renting another uhaul.
DOMONIQUE EI’ve rented from uhaul for many years. I feel I was over charged. I told the lady I didn’t need it for 3 days and she said I would get a refund if I returned the trailer early. I did return it early and no refund was issued. I’ll probably look for an alternative rental on my next trip.
Becky JLocation sucks
Youvne RGreat
Steven CThe drop off could use a little more verification. I dropped off the trailer in an unsecured area.
ANDY VReserve the unit and it wasn’t there. Had to wait for the unit. Well since it make to reserve if you cannot get it. Also Wi-Fi was not working at the place. Cause me a lot of time.
ronald kNothing. Everything went perfect
JAMES SMovers said inside of truck smelled like something had died in the truck. Found some maggots. This was BEFORE we began loading the truck
KAREN BBrand new.
ERROL MThanks
Edwin RGorgeous help. Excellent service
Irving RThe office opens at 9 am. I have a reservation to pick up the truck at 9 am. When I get there, there's a sign on the door saying "Gone to the bank." I have to stand in the parking lot, in the heat, and wait for 35 minutes for the employee to return. He gave me incorrect information about the return time. The interior of the cab was filthy. Old food under the seats. Despite requesting neither a handcart or blankets, they were both in the back of the truck. I didn't request them, didn't need them, and didn't use them, but they were in my way. The blankets weren't folded, nor was the box swept out very well. I received a link to report the condition of the truck, but despite responding promptly, the link had already expired. When I call the customer service number about the drop off time, I'm on hold for 15+ minutes, listening to the same stupid messages over and over again.
Richard SConfusion in rental office. Time effeciany could use improvement. New employee was kind & courteous.
Deborah AEverything went smoothly! The customer service I received was excellent! I will definitely recommend Uhaul to my family and friends! Thanks for such a great experience!
Michelle SCheck the vehicles Before renting it out. Tire was ready to fall off!
Ashley GI rented a trailer in Port Neches, TX for a one way trip to Groesbeck, TX. The inexperienced person who rented it to me put the drop off back in Port Neches. It was not a local rental per the price I paid. The trailer lights did not work. I have always used Uhauil in the past, but now I will not.
vickie hVery helpful folks highly recommend this location!
Gaynelle KThe young lady that worked there was very nice and helpful I was in a bit of a hurry so she made it happen for me drop the trailer as soon as we got there and then we where on our way
Charles HNo 2" hitch available at pick up location. Would be an improvement to always have a couple ready. Thanks
GABRIEL VExcellent service!!
James KReturned on Sunday location was closed
TANISHA HA little better communication. I stated drop off location but was not noted., some confusion when I did drop off. Overall great experience in an almost brand new 26 footer.
Michael FI did note that the oil usage was at 29% which indicates that it needs an oil change. I checked dipstick and it was full so I thought it should be good for the 800 miles. A small point but something that needs a company policy such as No vehicles should go below 40 percent or have oil changes at a certain mileage point.
Scott DThe website is a little difficult to work with.
david vGood service... the only thing is that the employee was having problem with the system... or the internet... not sure you should improve that because the employees depend on that!!!
Jose MTrailer interior was filthy. Had not been cleaned. Trailer was scheduled to be picked up Tuesday at 5:30. Contact was made with location the morning of pickup. I was there 5:15 till 5:45. Business was closed and I received no call or contact. Terrible experience. I also requested drop off in Tallulah La and was told there were no UHaul dealers there. Again bad information as I found a uhaul dealer listed online. Called them myself and confirmed they would take drop off.
rick sMade reservation on Monday. Received email on Friday that I had to pick up trailer 23 miles from where I had it reserved. Arrived there to find they had no trailers. Had to drive another 20 miles to get one. If U-Haul was not a virtual monopoly, they would be out of business.
Mike GGreat service and helpful and friendly
Fenton DThe lady in the office was very nice. She made sure I got the rental even though it was triple booked.
Caitlin r