Customer Reviews for Allens Creek Self Storage
(U-Haul Neighborhood Dealer)

416 reviews

2283 Willow Rd   Wallis, TX 77485

(979) 478-6103

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(979) 478-6103

2283 Willow Rd
Wallis, TX 77485

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very accommodating. Had everything ready to do when I got there.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great place, I have rented from several different places but hands down this is the best one.

Megan M. 
Rating:
4.0

Returning our money to card takes longer than i used it. I will be contacting the owner then go from there. But clerk was great. A bit demanding in demeanor but great all the same

Josh S. 
Rating:
5.0

Steve was EXCELLENT in talking us through the process, getting the computer work done and answering our questions. He hooked up the trail & helped us unhook it on return. We are definitely going back to him!

Robert F. 
Rating:
5.0

Customer did not leave a comment.

rick H. 
Rating:
4.0

Customer did not leave a comment.

Kerri S. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

no issues at all with the site or staff. But too much paperwork and redundant security procedures required by uhaul

Don P. 
Rating:
5.0

Customer did not leave a comment.

Rickey K. 
Rating:
5.0

Very friendly staff and very Efficient

Edwin P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

Steve runs an awesome operation! Unfortunately connection between his facility and U-Haul needs drastic improvement, it took over an hour to write up a contact for a small trailer, unacceptable excessive time. U-Haul needs to improve connection speeds and accuracy to provide excellent and efficient customer satisfaction.

Eduardo I. 
Rating:
5.0

Great customer service. Very friendly and caring.

Carmelo A. 
Rating:
5.0

Return went smoothly and quickly.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

don H. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Could not ask for any better service. Explained everything down to the smallest details on the dash board. Great thanks 🙏

SAMMY M. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Li X. 
Rating:
5.0

After my previous trip dropping off equipment here, I stayed behind and asked for help planning the next move. The owner was very helpful showing me costs and telling me what would and wouldn't work for the final move I was planning. His information greatly helped me figure out my final trip, and I really appreciated it.

BRANDT J. 
Rating:
5.0

Had a problem with my iPhone receiving the correct location which was a major inconvenience but everything else was satisfactory.

FAWN S. 
Rating:
5.0

The U-Haul movers that I chose on the UHaul website were more than 4 hours late. The second and third order effect of not being punctual affects more than their timeline. It really had a negative impact, not mention the additional charges that I experienced with turning in the truck late, incurring additional charges, taking more time off from work than I scheduled and more importantly making the timeline with the movers I scheduled on the destination end. Really disappointing. The movers were adequate once they arrived. They worked hard and were courteous; however it was quite obvious they had worked longer and harder than they should have that day. I had to keep a constant eye on the moving process to ensure our furniture was not damaged.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Marcella C. 
Rating:
5.0

Steve is awesome.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
5.0

I've rented U-haul's from the west coast to Texas. For the first time, I experienced what it is like, at this location, to be properly checked in and checked out according to Uhaul. The service that Mr. Sheron provides to his customers is bar none. He focuses on the highest level of customer satisfaction. I will be doing business here again, no matter how long of a drive to get there. Thanks, Steve.

Barney H. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

george J. 
Rating:
5.0

Always friendly and helpful.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

BROOKS RYAN N. 
Rating:
5.0

Customer did not leave a comment.

Jorge Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
3.0

You need to have better customer service at main office was on hold for over thirty minutes still didn't get to talk to a representative

Helen C. 
Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Excellent service

ken D. 
Rating:
5.0

The owner was a pleasure to speak with and he was very helpful regarding the techniques of pulling a 6x12 cargo trailer. The trip went very smooth. The tires/lights were in great condition. The only comment I'd like to make is that the trailer on the outside was not washed but it was not bad either. The interior was clean.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Otis L. 
Rating:
5.0

Reversed into the lot, stopped and Mr. Steve unhooked the trailer and done. No more than 5 minutes and I was in and out.

GILBERTO L. 
Rating:
5.0

Outstanding Customer Service. Clean & Tidy Place. Small but had the unit i needed and worked out great. Give this place a A+++

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Maggie L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

We originally reserved our 15' moving truck from Tiger Mart in Sealy, TX. I arrived at Tiger Mart to receive the truck and ended up spending 1 full hour (perhaps even more) waiting on getting the keys for the truck. I didn't see, nor speak, with the manager/operator/franchisee of this particular location. I DO know that he is one of the most difficult people to work with - bar none! Even after I had been vetted and approved by U-Haul, he STILL refused to get me the keys to the truck. The corporate office, that was tremendously helpful, even said they had NEVER experienced such difficulty in attempting to provide customer service. The ONLY saving grace of this establishment/location was Missy who worked the gas station counter. I pity her for having to work with/for someone of such pitiful character and lack of honor. Missy was very helpful and apologized for how long it was taking. She attempted to talk with the manager/operator/franchisee to obtain the key to the truck, but he still refused to relinquish it. My advice? DON'T EVER ATTEMPT TO RENT/RETURN A U-HAUL VEHICLE FROM THIS LOCATION!!!!! Especially if it is on the weekend. Arielle, at the Houston U-haul Corporate office, was able to reroute us to the Allens Creek Self Storage location, and apologized profusely for the way we were treated. If it weren't for her, I would have cancelled our reservation and walked. Thank you so much, Arielle, for all that you did! You are the epitome of what I expect to come from U-Haul. You are OUTSTANDING!! Stephen, at Allens Creek Self Storage, was incredible! Supporter of veterans and active duty service members, and all around great guy. I would definitely rent/return U-Haul equipment from his location/establishment. Thank you, sir, for being so accommodating. Another outstanding example of how I expect U-Haul to operate!! Consumers be warned - Tiger Mart is an issue.

BRENTLEY M. 
Rating:
5.0

Very helpful great customer service

Anna A. 
Rating:
5.0

Get more and larger trailors. listen to what Steve says he needs. He knows the area he is in.

Thomas L. 
Rating:
5.0

This is a great UHaul location with a knowledgeable owner (Steve) that goes out of his way to make sure everything you need is available on time. I could not be happier with Steve and UHaul.

Tyrone F. 
Rating:
5.0

This location always goes beyond expectation to secure the equipment needed on a timely basis .

Larry S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

The manager of this location was extremely helpful and friendly. I was surprised by the cleanliness of the truck. This is a well run establishment. I will rent here again.

James G. 
Rating:
4.0

Customer did not leave a comment.

rick H. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

ricky O. 
Rating:
5.0

This the most helpful UHaul dealer I have ever used

Larry S. 
Rating:
5.0

Steve needs the larger 2 axel open ramp trilors. spell u-haul STEVE. it is where I start for U-haul.

Thomas L. 
Rating:
5.0

Can't think of anything that would improve this location unless it were closer to town.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Give bigger open trailors

Thomas L. 
Rating:
5.0

he needs larger trailos

Thomas L. 
Rating:
5.0

improve his selecion of tailors

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Best experience I have ever had while renting a U-Haul. Exceptional customer service and will only use this location moving forward when I need anything moving related. I will drive out of my way to go to this location.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
4.0

counter man is very friendly and efficient.

Kory B. 
Rating:
5.0

Great experience

Michael D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Rex J. 
Rating:
5.0

Customer did not leave a comment.

lloyd B. 
Rating:
5.0

Customer did not leave a comment.

donn T. 
Rating:
5.0

Customer did not leave a comment.

donald H. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Always friendly and helpful. My go to for all rentals

Scott S. 
Rating:
5.0

Steve is the best' very helpful!!

donn T. 
Rating:
5.0

Best service ever

Larry S. 
Rating:
5.0

Very helpful and nice

tina C. 
Rating:
5.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Nothing, Steve is the BEST!!

donn T. 
Rating:
4.0

Customer did not leave a comment.

ROD H. 
Rating:
5.0

Nothing! Renting was easy and the owner was very friendly and helpful!

Karen S. 
Rating:
5.0

Steve was friendly, professional, and very knowledgeable. I would go to him again at the first chance.

JAMES B. 
Rating:
5.0

Steve is always very friendly and helpful. He knows his business. Can't see any way he could be any better!

donn T. 
Rating:
5.0

Very friendly and efficient, 2nd time to rent from this location... we'll be back!

Mike P. 
Rating:
5.0

Steve went out of his way to drive to another location to have the trailer I needed when i needed it. He is always most helpful.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
No reviews have been submitted for this location.

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