Customer Reviews for Allens Creek Self Storage
(U-Haul Neighborhood Dealer)

375 reviews

2283 Willow Rd   Wallis, TX 77485

(979) 478-6103

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 4/24/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(979) 478-6103

2283 Willow Rd
Wallis, TX 77485

Services at this Location:

Location Hours

  • Mon: 10 am - 5 pm
  • Tue-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 11 am - 2 pm
Special Operating Hours
  • 4/24/2021: 8:00 am - 12:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JESSE C. 
Rating:
5.0

Excellent service

ken D. 
Rating:
5.0

The owner was a pleasure to speak with and he was very helpful regarding the techniques of pulling a 6x12 cargo trailer. The trip went very smooth. The tires/lights were in great condition. The only comment I'd like to make is that the trailer on the outside was not washed but it was not bad either. The interior was clean.

Pamela K. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Otis L. 
Rating:
5.0

Reversed into the lot, stopped and Mr. Steve unhooked the trailer and done. No more than 5 minutes and I was in and out.

GILBERTO L. 
Rating:
5.0

Outstanding Customer Service. Clean & Tidy Place. Small but had the unit i needed and worked out great. Give this place a A+++

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Maggie L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

We originally reserved our 15' moving truck from Tiger Mart in Sealy, TX. I arrived at Tiger Mart to receive the truck and ended up spending 1 full hour (perhaps even more) waiting on getting the keys for the truck. I didn't see, nor speak, with the manager/operator/franchisee of this particular location. I DO know that he is one of the most difficult people to work with - bar none! Even after I had been vetted and approved by U-Haul, he STILL refused to get me the keys to the truck. The corporate office, that was tremendously helpful, even said they had NEVER experienced such difficulty in attempting to provide customer service. The ONLY saving grace of this establishment/location was Missy who worked the gas station counter. I pity her for having to work with/for someone of such pitiful character and lack of honor. Missy was very helpful and apologized for how long it was taking. She attempted to talk with the manager/operator/franchisee to obtain the key to the truck, but he still refused to relinquish it. My advice? DON'T EVER ATTEMPT TO RENT/RETURN A U-HAUL VEHICLE FROM THIS LOCATION!!!!! Especially if it is on the weekend. Arielle, at the Houston U-haul Corporate office, was able to reroute us to the Allens Creek Self Storage location, and apologized profusely for the way we were treated. If it weren't for her, I would have cancelled our reservation and walked. Thank you so much, Arielle, for all that you did! You are the epitome of what I expect to come from U-Haul. You are OUTSTANDING!! Stephen, at Allens Creek Self Storage, was incredible! Supporter of veterans and active duty service members, and all around great guy. I would definitely rent/return U-Haul equipment from his location/establishment. Thank you, sir, for being so accommodating. Another outstanding example of how I expect U-Haul to operate!! Consumers be warned - Tiger Mart is an issue.

BRENTLEY M. 
Rating:
5.0

Very helpful great customer service

Anna A. 
Rating:
5.0

Get more and larger trailors. listen to what Steve says he needs. He knows the area he is in.

Thomas L. 
Rating:
5.0

This is a great UHaul location with a knowledgeable owner (Steve) that goes out of his way to make sure everything you need is available on time. I could not be happier with Steve and UHaul.

Tyrone F. 
Rating:
5.0

This location always goes beyond expectation to secure the equipment needed on a timely basis .

Larry S. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO D. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

The manager of this location was extremely helpful and friendly. I was surprised by the cleanliness of the truck. This is a well run establishment. I will rent here again.

James G. 
Rating:
4.0

Customer did not leave a comment.

rick H. 
Rating:
4.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

ricky O. 
Rating:
5.0

This the most helpful UHaul dealer I have ever used

Larry S. 
Rating:
5.0

Steve needs the larger 2 axel open ramp trilors. spell u-haul STEVE. it is where I start for U-haul.

Thomas L. 
Rating:
5.0

Can't think of anything that would improve this location unless it were closer to town.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Give bigger open trailors

Thomas L. 
Rating:
5.0

he needs larger trailos

Thomas L. 
Rating:
5.0

improve his selecion of tailors

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Best experience I have ever had while renting a U-Haul. Exceptional customer service and will only use this location moving forward when I need anything moving related. I will drive out of my way to go to this location.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Shannon H. 
Rating:
4.0

counter man is very friendly and efficient.

Kory B. 
Rating:
5.0

Great experience

Michael D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

KRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Rex J. 
Rating:
5.0

Customer did not leave a comment.

lloyd B. 
Rating:
5.0

Customer did not leave a comment.

donn T. 
Rating:
5.0

Customer did not leave a comment.

donald H. 
Rating:
5.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Always friendly and helpful. My go to for all rentals

Scott S. 
Rating:
5.0

Steve is the best' very helpful!!

donn T. 
Rating:
5.0

Best service ever

Larry S. 
Rating:
5.0

Very helpful and nice

tina C. 
Rating:
5.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Nothing, Steve is the BEST!!

donn T. 
Rating:
4.0

Customer did not leave a comment.

ROD H. 
Rating:
5.0

Nothing! Renting was easy and the owner was very friendly and helpful!

Karen S. 
Rating:
5.0

Steve was friendly, professional, and very knowledgeable. I would go to him again at the first chance.

JAMES B. 
Rating:
5.0

Steve is always very friendly and helpful. He knows his business. Can't see any way he could be any better!

donn T. 
Rating:
5.0

Very friendly and efficient, 2nd time to rent from this location... we'll be back!

Mike P. 
Rating:
5.0

Steve went out of his way to drive to another location to have the trailer I needed when i needed it. He is always most helpful.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Great location and professional management. Very helpful.

JOHN B. 
Rating:
5.0

Everything was perfect. Even helped adjust the mirrors on the moving van!

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Steve always goes out of his way to help us. We rent trailers on a fairly consistent basis and will always give him priority.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Shannon Z. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Abel G. 
Rating:
5.0

Quick and EZ pickup. Done in 15 minutes.

BEN R. 
Rating:
5.0

Customer did not leave a comment.

manuel M. 
Rating:
5.0

Steve was super helpful. I had to purchase a come along from parts store if you rent them I would have been glad to so that. Keep up the great work!

Russell R. 
Rating:
4.0

Customer did not leave a comment.

Josephine H. 
Rating:
5.0

Very nice, very helpful!

Mike D. 
Rating:
5.0

Owner does a fantastic job. Great service all around. Top notch!

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Great little place guy there very friendly I will return to this location for my future rental!

Jose G. 
Rating:
5.0

Customer did not leave a comment.

GUARDIAN ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

roy C. 
Rating:
5.0

I have no complaints! Excellent service!

Robert J. 
Rating:
5.0

Great customer service. Friendy and knowledgable.

Donny D. 
Rating:
5.0

The drop off location was more than helpful and was able to supply me a needed item for future rentals that I plan on using this location to provide my equipment !

Robert J. 
Rating:
5.0

Customer did not leave a comment.

nichole D. 
Rating:
5.0

Customer did not leave a comment.

Abel G. 
Rating:
5.0

The manager of this small sites was very helpful and knowledgeable. He helped me test the lights and ensure the trailer was properly hitched.

Robin P. 
Rating:
5.0

My favorite UHaul location! Service is A+++

Bonnie R. 
Rating:
5.0

Great service and friendly

jimmy V. 
Rating:
5.0

Customer did not leave a comment.

Donny D. 
Rating:
5.0

Great customer service! And Steve was very knowledgeable and very explanatory about the trailer!

LEON S. 
Rating:
5.0

Steve is very professional and always has a clean Uhaul ready.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Ugo B. 
Rating:
5.0

Customer did not leave a comment.

Lina T. 
Rating:
5.0

Customer did not leave a comment.

ROSANNA G. 
Rating:
5.0

Excellent customer service provided by Steve!

BOBBY R. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Steve is awesome, friendly, professional and will use him again and recommend to others!

AJ J. 
Rating:
4.0

:3

enrique B. 
Rating:
5.0

Steve is a customer oriented person who makes the experience more pleasant. Thanks

Lisandro R. 
Rating:
1.0

Y'all took too much money from me. It was a flat rate. I need my money back. I signed a contract. I returned the truck yesterday. I need my $100 back asap!! I'm overdraft now at my bank. That is not right.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
No reviews have been submitted for this location.

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