Customer Reviews for Alliance Energy No 4
(U-Haul Neighborhood Dealer)

140 reviews

3649 Hwy 15 N   Laurel, MS 39440

(601) 426-3644

Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(601) 426-3644

3649 Hwy 15 N
Laurel, MS 39440

Services at this Location:

Hours

  • Mon-Fri: 8 am - 2 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The only employee there had not handled a rental by her self. She did not know exactly what to do and called her supervisor. They had to search for my information and finally found it. There needs to be a little more training involved.

Joe A. 
Rating:
5.0

Excellent customer service

Toney M. 
Rating:
1.0

employee told me I HAD to hook up my own trailer, that they NEVER did it for you- it was against their policy. TOTALLY WRONG! Also, u-haul booked the wrong trailer for me and it took 3 phone calls and well over an hour to fix it, and I don't think it's right yet. Horrible hold times, then they put you on hold at least two more times trying to fix things and still don't fix it, so then have to call again and be on hold for at least 20 minutes.

Cheri P. 
Rating:
3.0

Customer did not leave a comment.

Phillip H. 
Rating:
3.0

The truck was not at the location listed. I had to drive to another location to pick it up.

James S. 
Rating:
5.0

Everything was great! Customer service, the pickup and return of equipment and the quality of the service was excellent.

Susa K. 
Rating:
3.0

The only problems I had were with the safety chain hooks. They were too small to fit correctly and one safety chain did not have a hook at all!

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Trailer was in great condition. Staff was friendly and easy to work with.

brad B. 
Rating:
5.0

Customer did not leave a comment.

marlo W. 
Rating:
5.0

Everything was great.

Tasha R. 
Rating:
5.0

Keep been who you are

DOREMUS J. 
Rating:
5.0

Customer did not leave a comment.

Allen N. 
Rating:
1.0

Customer did not leave a comment.

Alexandria C. 
Rating:
1.0

The SERVICE WAS HORRIBLE! The cashiers had bad attitudes & they charged my card 3 separate times!!! This is a SCAM!

shonkiria W. 
Rating:
1.0

This was a nightmare!! Original equipment was tore up, very dirty and had drugs on cab. I was 30 minutes early to pick up reservation and checked in on line. I was 2 hours late getting my rental because nobody was able to help me and had to go to another location in order to get another truck and trailer. Original location truck had spike in tire and they were going to send it down the road. Clerk told me I would have to wait until 10am to get truck because she doesn't handle Uhaul. I had movers ordered at house at 9am and it was after 10am before I was able to secure equipment to get to house. Also I ordered pads and dolly but original location didn't have them. They were going to make me drive to another location to get them. I ordered 12 but only got 7 No help to get truck picked up or equipment hooked up. Worst customer service I have ever seen. Auto transport was broken but didn't know until after we were on the road I would love to tell my experience.

Joe Z. 
Rating:
3.0

Truck was dirty in cab and cargo area••• People are extremely nice and professional ••• Some things just fall through the cracks

Gary F. 
Rating:
5.0

Very professional and helpful.

Michael F. 
Rating:
2.0

Was told by clerk that Uhaul did not take cash and did not make refunds in cash. Had to contact Uhaul and then the Area Field Manager to get my refund. BUMMER!!

Steven H. 
Rating:
5.0

Very nice people in this location. I was greeted with a smile and had a great experience.

Antwain W. 
Rating:
4.0

The only complaint was that the trailer had no jack, therefore had to be lifted on the hitch. The trailer was parked on a slightly grassed incline, that required it be lifted and moved at the same time. The person renting the trailer pointed at the trailer from the store window and told me to have a great day, never offering to help..

John F. 
Rating:
3.0

need A good selection of equipment in several locations.

Richard L. 
Rating:
3.0

The Lady did not have any idea if I had a reservation. And she made wait over 30 minutes to give me the Truck.

Carlos V. 
Rating:
1.0

When the truck was picked up the person there had no idea what was going on. Also, the truck only had a 1/2 tank of gas, yet we were required to have it full when we brought it back? Doesn't seem right.

eduardo A. 
Rating:
3.0

Slow service. Attendant was some what inexperienced. took too long 30+ minutes

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Suzanne K. 
Rating:
5.0

Very nice

Sherri D. 
Rating:
3.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

It was good but need uhaul certified person familiar with proper connecting a tow trailer.

Eric A. 
Rating:
3.0

Acceptable

Richard N. 
Rating:
1.0

Young girl at counter rude and not helpful. Truck should have been staged with keys and wasn't. Spent 30 minutes on phone with 3 different Uhaul reps before girl would give us the keys.

Mark P. 
Rating:
5.0

Customer service five star service ??????????

Darron S. 
Rating:
1.0

Have more information available.

Kolby S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
2.0

The attendant failed to check in the trailer when we returned it. So, I got a call from Uhaul asking me why I had not returned it. I assured them that I did and after several calls they finally checked it in in Laurel.

David S. 
Rating:
1.0

I would never recommend this place to anyone. It was awful. They didn't have any one to help put trailer on hitch. I couldn't pick it up to heavy. Not one person in store knew how to hook it up. I have called it in to U haul. They need it taken away from them.

Laura D. 
Rating:
5.0

The trailer has no landing gear. The tongue was directly on the ground… Kind of buried in loose gravel. It was very difficult to pick up. Something to keep the tongue off the ground would be helpful

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Tracy Y. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
3.0

No lites atnite

Donald B. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

Make sure that it's cleaned before letting someone else rent it.

Shameka B. 
Rating:
2.0

Customer did not leave a comment.

Donice M. 
Rating:
4.0

Customer did not leave a comment.

Donice M. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

angela L. 
Rating:
1.0

My husband and I reserved a 20 ft Uhaul at Alliance Energy #4 on Sept. 26, 2018 for (1) day. The order number is 26028325. Initially we were charged $64.92. Cindy(owner) told me it would be 0.69 for additional miles. The Uhaul was not clean. It was on 1/4 tank of gas. We returned the Uhaul on September 27,2018. I received an email with a receipt attached in the amount of $300.94.I immediately contacted Alliance. I explained the Uhaul was not clean, we put gas in it (1/4 tank) and we only had it for one day. Cindy's husband stated he would call Uhaul and take off the second day, cleaning and gas. I now have 3 transactions pending in the amount of $64.92, $226.28 and $248.06 from Uhaul. The owners will not take or return my calls. Please contact me immediately at (601) 498-0793.

Kimberly N. 
Rating:
1.0

Truck was not checked out before renting it to us....person in charge didnt seem to care to help....seemed in another world....half tank of gas...empty oil...smoking Had to go all the way to Laurel for the truck when I reserved it in Meridian 2 weeks ahead....got to Laurel and had to wait another hour....not a good experience....unhappy

Elizabeth B. 
Rating:
5.0

See previous comments

ANDY M. 
Rating:
5.0

very accommodating and handled professionally

Pam H. 
Rating:
1.0

My pickup was sch. for 5 and was told that I couldn't get it because they close at 2 and I wasn't informed of this. I had to beg and run down the owner to get the uhaul an hour late!

LYDIA M. 
Rating:
3.0

The truck had to be fueled immediately. Only 1/4 full at pick up.. rental guy kept trying relentlessly to upsale and get me to buy things I didn't need.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

joshua T. 
Rating:
5.0

They lady their was super sweet and very nice.i he going back their too rent again.

james J. 
Rating:
5.0

Customer did not leave a comment.

Judy C. 
Rating:
5.0

Customer did not leave a comment.

terry Y. 
Rating:
3.0

I was charged 28.00 for safemove which i didn't ask for can't seem to talk to anyone in person. I wasn't given any paperwork on the rental because it was printed in a foreign language. I want someone to contact me at 601-422-5145

Michael N. 
Rating:
1.0

Customer receipt illegible not in English.

Mario N. 
Rating:
5.0

Customer did not leave a comment.

tracy O. 
Rating:
5.0

Great service

patrick N. 
Rating:
4.0

answer ph. calls

Elliott A. 
Rating:
4.0

All good

HOWARD M. 
Rating:
5.0

Very professional and courtesy to customers, will defiently recommend to family and friends.

CASEY M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing, service at both places was great.

David C. 
Rating:
5.0

Excellent experience!

Helen S. 
Rating:
4.0

Customer did not leave a comment.

Leesa A. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Nice clean store great experience

ray H. 
Rating:
4.0

Customer did not leave a comment.

ROSE A. 
Rating:
5.0

Well the laurel location was absolutely excellent.

MARIANA B. 
Rating:
3.0

No comments

LIONEL G. 
Rating:
5.0

It was super easy and fast to get one and it went great. No bad anything.

AFRIKA B. 
Rating:
5.0

Customer did not leave a comment.

bowana N. 
Rating:
5.0

Everything was great!

Katrina H. 
Rating:
4.0

The lady who helped us book the U-Haul and the lady who was on site the day we picked up the U-Haul were very helpful in making sure we had a great experience.

ISAAC T. 
Rating:
5.0

Cruise control should be standard on all vehicles. I feel for the people that have to drive more than a few hours in these trucks. Also back up cameras should be standard as well.

CHRIS H. 
Rating:
3.0

A Wench bracket for ez attachment to trailer would go a long way. This collapsible firewalls were a nice, smart touch.

james S. 
Rating:
5.0

Customer did not leave a comment.

earlie B. 
Rating:
5.0

Customer did not leave a comment.

marilyn I. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Great service!

arlene W. 
Rating:
1.0

The place is ghetto had to travel between two places and paid more that what was originally stated

Kymberly J. 
Rating:
1.0

This place only has U-haul for the profit, they could care less about U-haul themselves. Sometimes they will rent and others they won't if the owners aren't there the workers aren't trained to do it. They don't assist with loading. They don't even check your tag you give them your own tag number. I could give them someone else's tag number and they would accept it. I think u-haul should send someone in themselves and see how it goes.

SALETHIA N. 
Rating:
3.0

The employee on duty was not familuar with the rental process. I was sent to another location. They contacted a manager and I was sent back to pick up the trailer.

Leonard C. 
Rating:
3.0

I rented a 5x8 cargo trailer. It was parked on the side of shill,with blocks under the tires to keep it from rolling. There was no one there to help me hook it to my truck, ski had to call a friend to meet me there to hook it up. Trailer had a tail/brake light out. I attempted to check the bulb, but the realized that there were no wires attached. I just used it anyhow. Employee was very nice, but being nice didn't make it easy to hook up trailer.

Rodney M. 
Rating:
1.0

This place would not be somewhere to expect to rent a Uhaul truck. It was very difficult to get a truck in the small parking area. The personnel rush and lie about charges to get you in and out as quick as possible.

Seth M. 
Rating:
3.0

Customer did not leave a comment.

Tim Y. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

The employees where very rude and did not know what they where doing.. It took us 30 minutes to get the uhaul and they asked us questions over and over again as if we never reserved it.

NANCY C. 
Rating:
3.0

It was a convenient location. However, had to pick up paperwork at another location which was a problem

James S. 
Rating:
3.0

The U HAUL in Jackson was trying to send me to Hattiesburg to pick up my truck and auto carrier 30 miles further than my original location.I had to call around Laurel Ms to find a truck and I found the auto carrier in Bay Springs Ms.Both much closer to me than Hattiesburg. Other than that inconvenience, the equipment was great.

john F. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

They sent me to a location to pick up a truck, had to turn around to go back to same place, they didn't know they had the truck at the place I signed the contract. Truck bed was full of trash. Cabin had ash tray full if cigarette butts and fast food wappers and cups.

Ralph S. 
Rating:
1.0

Hardly any parking for a 26' truck. There was no key drop-off box at location. Very annoying since I had to make another trip just to drop off uhaul key before deadline. Will NOT drop off here again.

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
5.0

Customer did not leave a comment.

JAKE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

CECILE B. 
Rating:
4.0

Customer did not leave a comment.

Timothy P. 
No reviews have been submitted for this location.

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