Customer Reviews for Allsafe Self Storage Joint Venture
(U-Haul Neighborhood Dealer)

61 reviews

6250 Sierra Ln   Dublin, CA 94568

Location Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

6250 Sierra Ln
Dublin, CA 94568

Services at this Location:

Location Hours

  • Monday - Friday:
    9:30 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9:30 am - 12 pm / 1 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Meor A. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

I returned the uhaul and there were no spaces available to park it because another uhaul parked over two spots. Rather than wreck the uhaul I rented I parked it safely in the handicap spot after hours and received a citation. How is this fair? Poor service the other driver should be cited

Sonja M. 
Rating:
5.0

Customer did not leave a comment.

Brenda V. 
Rating:
3.0

Checking in on the App was a horrible experience that I will never use again. Also I never asked for a hand truck but was charged for one, the office was closed and I could not turn it in. Your online reservation system automatically selected the hand truck be charged in my reservation. That is not legal. I was refunded the $7 charge, this needs to be changed.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Longer hours

Michael B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

MAYA S. 
Rating:
5.0

Customer did not leave a comment.

HANY A. 
Rating:
5.0

Everything was great Easy and affordable

MICHAEL M. 
Rating:
1.0

This is a review of the Uhaul company, not the Dublin location. I drove 4 hours to pick-up a guaranteed truck rental from Santa Rosa, CA so I could move someone back to Quincy, CA. I paid for a hotel the night before so I could be back in time to get my kids from their daycare That morning I got a call saying they had no truck in Santa Rosa. I contacted UHaul who said there was a truck an hour away in Fairfield, CA. Suddenly two hours plus fuel is added to the moving process. On my way to Fairfield, I got a call from the Fairfield operator saying they had no truck. Another upset call to UHaul. They said they had a truck in Dublin, CA, a 3-hr round trip drive to get back to Santa Rosa from which the move was to take place. I requested to speak to a supervisor regarding recompense for the extra cost/time/mileage, not to mention having to leave my grandkids stranded and paying extra cost of daycare. There was not a supervisor available and I did not receive a return call from one as promised. Three days later I called again to speak with a supervisor to the same result: no one available, I'll receive a return call, no return call made. What I was offered from the representative I first spoke with was 50 extra miles and $100 off the rental fee. I told them this does not offset the extra cost of having to travel with my personal vehicle from Santa Rosa to Dublin and back, 180 miles, along with the truck for the return trip, having to pay my helper the extra time expense, extra cost for daycare... and the extra fuel cost! I traveled from Quincy, CA to Santa Rosa the night before, paid for a hotel, then drove from Santa Rosa to Dublin 900 miles back in the direction of Quincy, then back to Santa Rosa, then back again in the opposite direction to Quincy. Absurd, Uhaul! The extra cost to me mounted to roughly $600. Uhaul gave me a discount of $100 and 50 miles. Doesn't seem like that adds up. And a supervisor couldn't be bothered to show the decency of good customer service to even call me back. Uhaul has done a great injustice in this in not making right the poor experience I had. As a result, if they continue to do nothing to make it right, they lose my business and hopefully other's as well.

LEAF V. 
Rating:
4.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

The guy was awesome Better then a the bitch man at Oakland Sorry but I'm making it clear

Mahmoud E. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Mobile pick up was super easy and quick so was the drop off!!

NARENDRA D. 
Rating:
1.0

Did not prepare a dolly for me. The bill also came with wrong charges. Disappointed!

Chewei L. 
Rating:
5.0

Everything went very smoothly.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Good customer services

ISMENE C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN P. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

The U-Haul was dirty inside and out. We had to wear masks because the smell of cigarettes was initially so strong in the cabin. Besides that good experience and got the job done.

Nikki E. 
Rating:
4.0

Customer did not leave a comment.

Wouter S. 
Rating:
5.0

Customer did not leave a comment.

Arthur F. 
Rating:
5.0

Customer did not leave a comment.

Jami K. 
Rating:
5.0

Very friendly and helpful agent at this location. She made this rental very easy.

Beth S. 
Rating:
4.0

You guys changed my reservation on me 3 times. The truck I originally reserved was not available, and then the replacement truck I reserved was moved to a different location 24 hrs before my pick up. Literally every time I use Uhaul some bullshit like this happens. Figure your fucking shit out fuck bags

SOHRAB N. 
Rating:
5.0

The staff was super friendly and helpful. He explained the process and all the steps correctly and answered my questions patiently. Would do business here again

SKANDA M. 
Rating:
3.0

The truck had some engine problem and consumed 4 gallons of gas for 19 miles I drove

ANDREY F. 
Rating:
3.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

This location is top notch. The young lady that helped us was professional, courteous, and an absolute pleasure to do business with. Thank You!!

DARREN L. 
Rating:
4.0

I picked up the truck at 7:15 am. The process to get the lock box code was aweful. I had to call, the call was terminated because I was on you chat and it just stopped. Had to call back and start over. The whole dual documentation and alternate contact was not known until I did the process! You should have told me what I was going to need. Seriously, all that should be needed is a Valid Drivers License and payment. If I had not been alone when I picked up the truck I might still be there! I undersatand you need information, but the photo, the DL, and the CC should be enough. I lost almost an hour in the process. On the good side the truck ran very well, it was comfortable enough and the drop off process was super smooth. In the end Thanks!

Alex M. 
Rating:
3.0

Customer did not leave a comment.

kristina C. 
Rating:
1.0

Staff did not leave keys in the drop box as requested and therefore, I had to wait to get into the vehicle. . Staff was rude, uncooperative, combative. This location should not be considered for Uhaul rentals in the future as they are not equipped to handle Uhaul customers.

MELINDA S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
1.0

When I picked up the truck, I was on a very tight schedule. I was sent a message indicating that if I didn't respond to the message, that it would be assumed that the truck condition was fine. I did a visual check of the truck exterior and interior and didn't notice anything greater than normal wear and tear, so didn't respond. When I started the truck, the gas gauge was at 3/4. I was expecting it to show full. The last Uhaul rental I did was very much better, so I'm very disappointed in this service. I would not use this rental location again.

Merrilee C. 
Rating:
5.0

Becky is friendly, professional and competent. A pleasure to do business with.

CHARLES H. 
Rating:
5.0

excellent service, no improvements needed.

NANCY K. 
Rating:
5.0

Becky is friendly, thoughtful and considerate. A pleasure to do business with.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Katherine A. 
Rating:
5.0

Behind the counter, Becky was amazing. She called me before pickup to let me know about the vehicle availability, she followed up with me on the details, she delivered an outstanding customer experience. Thank you for making the reservation, pickup and return a very smooth process for me.

Claude D. 
Rating:
5.0

I am disappointed in the cost of the rental. Your vehicles move around the United States and $664 dollars was exorbitant.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

SRIHARI M. 
Rating:
5.0

Very clean and attentive staff. Easy drop-off process.

Brandon F. 
Rating:
5.0

Provide more zoomed out pic of the lock box

Daniel G. 
Rating:
5.0

Becky in the front was very personable and has a great attitude !

SPENCER A. 
Rating:
5.0

Customer did not leave a comment.

TAE K. 
Rating:
4.0

Customer did not leave a comment.

Cheng S. 
Rating:
5.0

Customer did not leave a comment.

Kim Z. 
Rating:
5.0

Customer did not leave a comment.

Sameer S. 
Rating:
4.0

The pick up and return take too long and confusing on the website.

Duc N. 
Rating:
5.0

The customer service lady was amazingly helpful and understanding. She should get a pay raise!

Farzaneh A. 
Rating:
5.0

I first went to the old Dublin location and didnt know about this NEW location that is a partnership with A1 Storage. It would help at booking to be alerted to the fact it was a new location. Thank you!

Stephen M. 
Rating:
5.0

Faster checkout of the vehicle. There was a slight delay in checking out the vehicle at the time of renting it. Otherwise, everything was just perfect.

SUMIT K. 
Rating:
5.0

Excellent customer service

ERIC S. 
Rating:
1.0

Customer did not leave a comment.

Dominique R. 
Rating:
5.0

Super friendly, kind and helpful staff.

James Z. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top