Customer Reviews for Allsafe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Allsafe Self Storage

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Juan R. on

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Customer did not leave a comment.

william W. on

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Price quotedto me was lower than actual charge. She quoted base cost but did not tell there added fees. When I ask anyone for the " cost" the quote should include ALL fees and taxes. Also I was told office opened at 9:00 AM and had hired men to load truck. The office opened late so I had three men standing around getting paid for nothing.

rosa L. on

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Not necessary to improve anything you’re great thank you guys!

Carl L. on

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enrique P. on

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the lady was fucking a liar. i got charged more than i was told. fuck uhaul

Stephen M. on

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Yes I would recommend u

Jesse Y. on

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The trouble we had was with the computer program used for reservations. Took to long was there 40 minutes when I had already reserved online. Also, I do not like the 6-hour use when it was 24 hours before. I will no longer rent from U-haul again!!!!

Linda O. on

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Bruce V. on

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Lynn N. on

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John T. on

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Richard E. on

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Easy drop off. Helpful person and quick check-out.

Sean D. on

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Customer service line was horrible. So time consuming. Got charged for an extra day when I was actually 35 minutes early. I was in the phone for 34 minutes. Lady kept saying it would be a couple seconds when in reality it took several minutes. Told me she was processing the refund request 5 times. Said it would be approved by a manager. Shortly after she said it had to be reviewed and not guaranteed to refund. Purchased 2 wardrobe boxes and was given wrong size metal rod to hang clothes. U-Haul online return did not work. Requested verification code twice and received it but it would not work once inputted. Called and was on hold for over 20 minutes. No one answered. Hold times were not accurate

CAL Y. on

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Good job ,keep it up??????

Anthony M. on

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The store manager was extremely knowledgeable, polite, and very professional, in every step of the rental process , I see no room for any further improvement , I would not hesitate to return to this location for future needs What a great store and great customer service , A very extremely helpful caring manager Thanks u haul !!!

Richard D. on

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I understand I didn’t put enough gas and that’s on me BUT fill up service fee $30 no such thing just a way make alittle more money off of your customers.

DAVID G. on

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Adrian T. on

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did above and beyond for customer

Brandon P. on

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Very friendly staff! Quick check-in and drop off.

Maria R. on

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Richard C. on

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william D. on

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Juanita S. on

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Have free water... Overall customer service was extraordinary. GM went above and beyond my expectations. As well as his 2 crew members.. they took the time to get us into a truck after all the hassle of reserving online. Had been struggling the day prior. They got us into a little bit bigger truck than what we needed. But I can't complain extra space and all for the same price. I truly appreciate your help with loading my vehicle on to the trailer. I would give 10 stars if possible.

Elvin T P. on

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Fire Prucilla, get better coordination between local outlets and the company, be more clear on what is and is not available at a given location!

Brian S. on

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The best rental experience ever!

Steve C. on

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I can't think of any thing.

PARRIS M. on

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I was promised a rate when they called me because they didn’t have the truck that I needed and they ended up upgrading the truck to a bigger one supposely at no extra charge. Uhaul charged me for the upgrade.

Efren F. on

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Elvin P. on

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Cindy A. on

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Manuel the manager on duty is great

Adrian T. on

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Customer did not leave a comment.