Customer Reviews for Allsafe Self Storage
(U-Haul Neighborhood Dealer)

116 reviews

1279 W Frontage Rd   Rio Rico, AZ 85648

(520) 223-4314

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 223-4314

1279 W Frontage Rd
Rio Rico, AZ 85648

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

alvarez R. 
Rating:
4.0

Issue with truck size reserved online not available at location and location unable to process any U-Haul reservation information, edits or changes. Had to change truck size which caused more expense for hours paid to hired movers

Karon L. 
Rating:
5.0

Nothing

Richard C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Andres V. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
3.0

Customer did not leave a comment.

Ronda J. 
Rating:
5.0

Customer did not leave a comment.

Ira C. 
Rating:
5.0

Everything was excellent. Very impressed that the representative hooked up the tow dolly quickly and properly.

Gabriel G. 
Rating:
5.0

Customer service was above and beyond. Best uhaul experience we have ever had and we have moved a lot. Thank you for your fast kind and friendly service.

George H. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Raul O. 
Rating:
5.0

Customer did not leave a comment.

Abel O. 
Rating:
5.0

Customer did not leave a comment.

Irene S. 
Rating:
5.0

I have no suggestions for improvement. This location is very nice. Staff is very professional

Luann A. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

joel W. 
Rating:
5.0

Customer did not leave a comment.

marilyn O. 
Rating:
5.0

Customer did not leave a comment.

iris V. 
Rating:
5.0

Customer did not leave a comment.

Dean S. 
Rating:
1.0

Did mobile pick up on a Sunday. Needed a dozen pads. No pads were on the truck. No one showed up at they posted time of 9am. Nothing said they weren't open Sundays. Another business next door has a sign closed Sunday. I was moving one way. I needed those pads

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
3.0

Customer did not leave a comment.

sherey V. 
Rating:
3.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Miriam N C. 
Rating:
2.0

My total bill came out to over 160.00 when my rental was only 40.00, yes I kept it for a few more hours after I was suppose to return it but that should've been only an extra 40.00 maybe 100.00 total but 160.00, total rip-off.

Giovani M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
1.0

The woman I think named Alma gave me the wrong trailer, made me hook everything up, and told me I could return the trailer to any location which was incorrect/

Jason B. 
Rating:
5.0

Customer did not leave a comment.

PAULA L. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO V. 
Rating:
5.0

Customer did not leave a comment.

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

Melida H. 
Rating:
5.0

Customer did not leave a comment.

Lourdes T. 
Rating:
5.0

Customer did not leave a comment.

SERGIO G. 
Rating:
1.0

The miles where off by a lot and gas also At first she didn't wanna rent it saying it was the rented already when the renters were us !!

Adam E. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Marisol N. 
Rating:
5.0

Polite, helpful and friendly service. Will definitely rent from this location again 👍🏻

Gonzalo I. 
Rating:
5.0

Customer did not leave a comment.

jack P. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel E. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel E. 
Rating:
3.0

I rented a trailer online to pick up/drop off in Rio Rico. The location didn't have the trailer so they sent me to Green Valley. GV didn't get the transfer so I had to call Uhaul and after many conversations they got a trailer in a location over an hour from me. That location was helpful. For the inconvenience I got to keep the trailer another day. I went to return the trailer but Uhaul had me returning it to Sierra Vista which is about 2 hours away on May 7. I was not aware of these changes nor did I agree to them. Uhaul customer service was terrible and rude. I called again and got a girl who was friendly and helpful. I would not recommend Uhaul. Their customer service sucks and you would be lucky to get someone who is helpful and nice about it.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
5.0

Customer did not leave a comment.

Nikita O. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda A. 
Rating:
5.0

no comment.

Juat G. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Will rent again!

Arturo G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Great service

Gerardo C. 
Rating:
4.0

I will rent from them again.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

Customer did not leave a comment.

Joe Q. 
Rating:
5.0

Customer did not leave a comment.

Claude M. 
Rating:
5.0

Customer did not leave a comment.

Claudia N. 
Rating:
5.0

Amazing Staff. Keep it up.

Adrian T. 
Rating:
5.0

Great staff at this location. Kudos to them and the owner.

Frank C. 
Rating:
5.0

Nothing I can see, wonderful experience

robert K. 
Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
1.0

Have rented 9x5 open trailers twice within one month. The computers were not working both times, and the employee had to call U-Haul so that somebody else could complete the "paperwork." The second time (today) the employee arrived late to open the office, the "paperwork" took more than 30 minutes for a simple rental, and the employee offered no assistance to connect the trailer (instead, gave us the code to the secure area and identified the rented trailer). When told the rental would be $55, I responded that the rental was 1/2 as much a month ago (for the first rental). After more calls to another office, was informed that the overcharge would be refunded when I returned the trailer (which I did). When I returned with the trailer only two hours later, I entered the secure area (had been provided the code), disconnected the trailer (without assistance), and returned to the office to advise the trailer had been returned. Interestingly, the same employee did not recognize me after only two hours. Not impressed with U-Haul or the local office.

Murray S. 
Rating:
5.0

Priscilla was very friendly and helpful

Inez V. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
1.0

Price quotedto me was lower than actual charge. She quoted base cost but did not tell there added fees. When I ask anyone for the " cost" the quote should include ALL fees and taxes. Also I was told office opened at 9:00 AM and had hired men to load truck. The office opened late so I had three men standing around getting paid for nothing.

william W. 
Rating:
5.0

Not necessary to improve anything you're great thank you guys!

rosa L. 
Rating:
3.0

Customer did not leave a comment.

Carl L. 
Rating:
1.0

the lady was fucking a liar. i got charged more than i was told. fuck uhaul

enrique P. 
Rating:
5.0

Yes I would recommend u

Stephen M. 
Rating:
4.0

The trouble we had was with the computer program used for reservations. Took to long was there 40 minutes when I had already reserved online. Also, I do not like the 6-hour use when it was 24 hours before. I will no longer rent from U-haul again!!!!

Jesse Y. 
Rating:
4.0

Customer did not leave a comment.

Linda O. 
Rating:
2.0

Customer did not leave a comment.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

Lynn N. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Easy drop off. Helpful person and quick check-out.

Richard E. 
Rating:
3.0

Customer service line was horrible. So time consuming. Got charged for an extra day when I was actually 35 minutes early. I was in the phone for 34 minutes. Lady kept saying it would be a couple seconds when in reality it took several minutes. Told me she was processing the refund request 5 times. Said it would be approved by a manager. Shortly after she said it had to be reviewed and not guaranteed to refund. Purchased 2 wardrobe boxes and was given wrong size metal rod to hang clothes. U-Haul online return did not work. Requested verification code twice and received it but it would not work once inputted. Called and was on hold for over 20 minutes. No one answered. Hold times were not accurate

Sean D. 
Rating:
5.0

Good job ,keep it up??????

CAL Y. 
Rating:
5.0

The store manager was extremely knowledgeable, polite, and very professional, in every step of the rental process , I see no room for any further improvement , I would not hesitate to return to this location for future needs What a great store and great customer service , A very extremely helpful caring manager Thanks u haul !!!

Anthony M. 
Rating:
3.0

I understand I didn't put enough gas and that's on me BUT fill up service fee $30 no such thing just a way make alittle more money off of your customers.

Richard D. 
Rating:
1.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

did above and beyond for customer

Adrian T. 
Rating:
5.0

Very friendly staff! Quick check-in and drop off.

Brandon P. 
Rating:
1.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Have free water... Overall customer service was extraordinary. GM went above and beyond my expectations. As well as his 2 crew members.. they took the time to get us into a truck after all the hassle of reserving online. Had been struggling the day prior. They got us into a little bit bigger truck than what we needed. But I can't complain extra space and all for the same price. I truly appreciate your help with loading my vehicle on to the trailer. I would give 10 stars if possible.

Juanita S. 
Rating:
1.0

Fire Prucilla, get better coordination between local outlets and the company, be more clear on what is and is not available at a given location!

Elvin T P. 
Rating:
5.0

The best rental experience ever!

Brian S. 
Rating:
5.0

I can't think of any thing.

Steve C. 
Rating:
1.0

I was promised a rate when they called me because they didn't have the truck that I needed and they ended up upgrading the truck to a bigger one supposely at no extra charge. Uhaul charged me for the upgrade.

PARRIS M. 
Rating:
5.0

Customer did not leave a comment.

Efren F. 
Rating:
5.0

Customer did not leave a comment.

Elvin P. 
Rating:
5.0

Manuel the manager on duty is great

Cindy A. 
Rating:
5.0

Customer did not leave a comment.

Adrian T. 
Rating:
5.0

Customer did not leave a comment.

Xenia L. 
No reviews have been submitted for this location.

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