Very Professional, Apologetic,and Helpful! RON ,The Dealer let me get the trailer early. My appointed pick-up tie was 1 o-clock, I arrived at 10:30! He was very helpful, said the right tie-down strap was frayed! That I should call Customer Service! The Customer service representing Germany was very Professional,Pollite and Apologetic! Her computer went down twice and was very slow coming back up! I told her, it wasn't her fault! That being Said Mother Nature can't be Tamed!
CHARLES B
Customer Reviews for Alltronics
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Local operator was very helpful, knowledgeable, and courteous.
EARL SGreat service. Thanks for making it so easy.
THOMAS CRon had truck ready to go early. Excellent business.
KEVIN HNothing it help us out very good Thank you
MARTHA GVery nice
Roberta WVery nice and very helpful getting the trailer unhooked. A lot better then the last drop off location in Salem IL the end of June 2024.
YVONNE EAll good. Very friendly!
BRYAN RHard to rate the place as it is never open and the phone number is either not in service or rings indefinitely—in four years I’ve never gotten anyone to answer no matter when I call. That said, for a drop off location it works great.
JASON DThe people at drop off location were very good people
ANTHONY WRick is a great guy takes care of you from start to finish
JOHN MStill want you to know I am very unhappy about the air-conditioning being out on the truck. This has nothing to do with the pickup or drop-off locations this is Uhauls problem.
AMANDA HRon King is GREAT! Very helpful!
Michael FTrailer was dropped off after hours.
Keelin DThe gentleman was friendly helpful and polite. He checked the trailer in and had me on my way in no time at all.
Gary REverything was simple, quick, and the man who did the rental was so sweet. I had to extend due to a family emergency and I had no issues. To be honest, no changes need to be made.
Stephanie Ceasy rental very helpful
Ron UVery nice & friendly. He explained everything well.
Amy BIt woriked out perfect
Julie aThank you - super friendly and helpful.
Sherri SVery nice man. He was friendly and kind. It was not stressful at all. Great working with him.
MICHELLE KCheck in was quick and easy
kipp SRon is the best to work with.. I have used his facility several times..
Angela BI rented a truck over a month in advance. Was informed 2 days before getting it I would have to get one double the size. I was not comfortable driving suck a bid vehicle. I was offered the size I had reserved for a month, but was told I would need to drive it back. Never ONCE was it mentioned that it would make the price double. Did not k it it till this morning when I received the receipt. This is TERRIBLE customer service and actually, in my opinion, FRAUD!!! I will never use Uhaul again. . Pure theft!!! However Altronics was great for helping me, should have mentioned the DOUBLE THE PRICE scheme.
Nanci TWow! This was a great experience. I would recommend to anyone!!
Kim WRon is wonderful. Thank you for your help!
Melanie SRon is always friendly, knowledgeable and has a smile. Good experience.
Dustin OThe gentleman at Alltronics in Flora is always so pleasant to work with and such a joy to talk too.
Julie BWent though the app. The app seemed to take longer then it should to load up.
Keith SLot was very full and no place to park trailer
Patti BLicence plate white light broke and I bought new bulb for it
John Mthe gentle man here was amazing, best experiance i have had with uhaul, he went above and beyond and was so kind hearted, can not thank him enough.
Rebecca CNo problems at all. I requested one size truck which was not available, so I was given the next size bigger at the same price. I needed some special equipment which Ron was able to provide. He made the entire process very easy.
Colene WVery easy process
pam bVery nice staff - took care of our needs promptly and professionally.
Doris Lron at alltronics is wonderfull to do business with
RENDELL DPick up was easy and Ron is a great guy to work with.
John GRon at Alltronics in Flora, Illinois was very helpful and nice. I couldn't have asked for a better representative. I had a lot of questions and he had an answer for each. When I picked up the trailer, he explained all the paperwork and made sure I had copies and his contact info in case of issues. He assisted in getting everything hitched properly and making sure we were road ready. Will be sure to recommend this U Haul store in Flora, Illinois to friends and family.
Mary RRon called me two days in advance to confirm. And pickup two days later was very smooth. Thank you!
Kenneth LThe car trailer was picked up and the location helped to show and hook up all equipment. The tie downs for the trailer were not correct length and had been cut on one side so would not fit tire. This left me having to find tie down straps to use. Making sure straps are measured before renting would be a good suggestion.
Jessica GNothing he was GREAT
Sheryl RThe truck just overall looks bad that I rented and then getting ass raped by y'all to use it
James aPeople at both pick up and drop off were very helpful and friendly. All ran smoothly. Very satisfied.
Michelene DFriendly and helpful customer service from pick up to drop off. I would definitely recommend to any of my friends. Thank you for all of your help sincerely Curtis B
CURTIS BIt was an excellent, seamless rental and return.
RONALD KVery professional and friendly.
MATTHEW BI rented online and a friend picked up for me. No issues, received confirmation of pickup via text and agreement via email. Simple transaction was much appreciated in a stressful time.
Michelle ATrue customer service.
GREGORY KA way to lock the trailer down when the office is closed.
HAROLD C