The customer service at this location is great!! And very friendly.
ANTONIO W
Customer Reviews for Almeda Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This U-Haul pickup location felt unsafe, was dirty, and had very little parking. I noticed right when I arrived that the trailer they had for me had a broken piece of metal on the fender that was rubbing on the tire from a previous incident. When I expressed my concern with the employee working, they said, “No, it will be fine.” For a 1,200+ mile drive, I did not feel comfortable hauling this trailer. Thankfully, a different person at the location overheard my discomfort and took it upon himself to fix it. He removed the broken metal so nothing was rubbing on the tires. Additionally, I was supposed to pick up my trailer from a different location that was closer to my home, and I called the morning of to confirm its availability, and they said I had been moved to a different location. No one contacted me or told me there was a change, so if I hadn’t called, I would’ve gone to the wrong place. The new location was also 30 minutes further away, so I had to change my plans to accommodate the drive. Overall, it was not a good experience at this U-Haul location.
ANGELA KBest location to rent
ERIC FMy number one spot to continue renting Uhaul trucks and trailers.
ERIC FBest place to rent your uhaul
ERIC FManager was very rude and truck was dirty
Jason DBest place to rent Uhaul
Ivan Rno gas in car and we took the truck before 12PM and our receipt stated 1 PM
EMILY MWorkers were very helpful and ensure I was taken care off .
Emran MGreat customer service!
NELDA HEverything was good and easy to do.
ISAAC RThe driving the steering wheel was a lil loose , a lot of play in the wheel
Stanely SExcellent service AAA+++
HECTOR GI never received a receipt for dropping off my rental
JUAN SThe truck was full of trash and the owner was extremely rude
CHEYENNE Hexelent
Henry LVery great place for U-Haul rentals, I will give this place a 10 star if it let me
jaime lI requested a dolly that I did not receive. When I picked up the truck, I stated it was not there. When I dropped off the truck, I stated it was not there. I was still charged for the dolly. The door to the back of the truck was open when I picked it up, so I thought someone cut the lock and stole it. When I lowered the door, the lock was still there, but was not locked.
THOMAS WGreat service and equipment was well maintained
MANUEL Cdropped off asked for receipt was told he would email never received was told to take picture of him and the tow dolly and truck so i did on 12/7/2024
MATTHEW MJust that the rubber band around doors kept falling off
Reyna GGreat service would definitely come back here again
Eric TI encountered several issues when picking up the U-Haul vehicle. First, the vehicle had trash in it upon arrival. When I brought this to the attention of the attendant, he responded dismissively, stating that it was not his problem and instructed me to dispose of the trash myself. Additionally, the attendant arrived 45 minutes late to work, causing a significant delay in my scheduled pickup time. Throughout the process, he was extremely rude, did not provide any explanations about the vehicle, and failed to give me a receipt, leaving me unaware of the charges. Furthermore, the vehicle had no fuel when I picked it up, so I had to add a quarter tank. Lastly, the check engine light was illuminated, but the attendant assured me that there was no cause for concern.
SAMANTHA MThis facility is amazing and would always recommend to everyone I know .
Emran MThe greatest UHAUL location.
ARISTIDES AGreat place. It's at a gas station very convenient. The team at this location dispatched me very fast. I definitely recommend to use them for Uhaul Rental.
JENNIFER DTrailer was old and worn. The left signal light of the trailer didn't work and the door got stuck and wouldn't go down.
SONIA CThe Best service, thank you
ALI A5 star
iris rThe owner of the shop yelled at me and my husband like a maniac in front of our son just because I asked how many mileage we used. Look at his reviews on yelp it’s everyone saying the same thing as U-Haul I would be embarrassed to have someone like him represent my brand!
KHATARIA LAll good, thanks
VERONICA VBad mechanical vehicle and dirty
Jorge CHighly recommended
RODOLFO NCheck the truck out and look for fuel level. I had to put fuel right after I left the rental place
rOLANDO bGet newer trucks. The one I had was scary to drive. Also, staff was not very friendly and not very knowledgeable, the numbers I was quoted were not reflected in the final invoice and I wasn't offered a receipt.
Pedro RI was over charged and charged $27 for use of 4 gallons.
Evamarie MWas charged $15 for insurance eventhough i declined it. Did not get to see receipt after i got to the house. Would not recommend this location in the future.
yevgeniy pEmployee was rude. Cold. Wouldn’t provide prices nor receipt
deborah oAwesome
Yolanda meverything is good
Ricardo PThis location was excellent, convenient and very friendly. The man who helped me out was quick and even gave me more miles on the van for me to ensure I had enough to get to my destination. My 15 foot U-Haul 1 way was $155 after tax. Can't beat that! Thanks!
CELESTE CThe gentleman who helped me for my pickup was extremely nice and helpful. When I had issues checking in, he made sure to take care to sort it out.
Karl PI rented a one way trailer that ended up too small and the service rep gave me bad advice to return the trailer to a different location where I should pick up a bigger size. Fortunately I called the corporate number to confirm and they recommended for me to return the trailer at the original location and only get charged a daily rate and save a wrong location return fee and then pickup the larger trailer elsewhere. Disappointed with the guidance from the local service rep which would’ve costed me more money. Kudos to Jeff, that the mechanic, who was great and friendly hooking up the trailer and then unhooking at the return, both times in drizzly weather. He never complained and smiled the whole time. Was the shining light throughout the ordeal.
Patricia CNothing everything was perfect..thank u
charles mI tried ro tell the man the strap was broken he just said in broken English leave it there.
Keith BThe owners service is superb. Always and willing to assist with your rental.
mARK fSmooth and quick service, will definitely use again in future!
lAWRENCE mThe men that was there ge treat me bad and cause me out the truck was so dirty and stunk bad
margarita cWasn't happy it was dog running around when I return the truck.
Leonard MThe "Check Engine / Engine Symbol" was flashing on and off causing the truck to run / miss sporadically. The attendant was a little upset that fuel gauge was not pass the "Full" and not just covering it, indicating "Full". While trying to explain the situation, I received an was basically told to shut up, with his upraised palm of his hand to my face, and said in a somewhat "Raised" voice don't tell him what to do about the gas. In the end he told me "Don't worry about the gas". May be he was having a "Bad" day. Anyway everything ended up working out.
JOHNNY HVerry professional Verry clean Good costumer service Happy customer
DOMINGO GThe Manager at this location was very rude and did not allow employees to assist me back-in or unhook the trailer. Also refused to give a receipt or confirmation email stating that I had returned the trailer until the next business day
Matthew CThey stole my money
SAHDAHYAH RIt was too expensive.
rose pThe employee was rude and didn’t want to cooperate with me when I asked for a receipt. The truck didn’t have a full tank of gas and wanted me to fill it up full and didn’t follow procedures and checked the truck before giving me the keys to the truck just gave me the keys and told me the truck number and that’s it. And I still haven’t received my receipt when he said he would email it to me
Alejandro CKeep up the good job
Julio GGreat service, easy reservation, location is great and Ted was very helpful. Thank you
HUSAM JReport to pickup.drop off was excellent 👌.
Joe JThe trucks don't always have gasoline
Victor JMore trucks at this location
LT T