Customer Reviews for Aloha Self Storage Lahaina
(U-Haul Neighborhood Dealer)

394 reviews

23 Ulupono St   Lahaina, HI 96761

(808) 661-6829

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(808) 661-6829

23 Ulupono St
Lahaina, HI 96761

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2021 - 7/5/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Could not have been better!

jason W. 
Rating:
5.0

These guys are amazing. We have 2 units here and used their 15 foot box truck today . A pleasure as always to do business with them. Always helpful, honest and a blessing to know.

JUDSON M. 
Rating:
5.0

Excellent service

Jim C. 
Rating:
5.0

The staff was friendly amazing and welcoming couldn't avast for a better experience

dean M. 
Rating:
5.0

You guys are awesome.

SYED Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Gilbert T. 
Rating:
5.0

I had a great experience with Edward from start to finish. He was very efficient and provided excellent customer service. We were in and out in no time as he had the documents prepared before I got there.

Gilbert T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great staff! Thanks for being so nice!

patricia S. 
Rating:
4.0

Customer did not leave a comment.

Wendell L. 
Rating:
5.0

We had an awesome experience! Thank you!

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Heba B. 
Rating:
5.0

The staff went above and beyond when we returned our vehicle. We felt pretty awesome. Thank you 😊.

Aaron M. 
Rating:
5.0

I signed up for U-Haul account unfortunately every time I go to reserve a U-Haul I need to input information that I had already input hoping that every time I sign in or login to my account it automatically will put in the information that I had put in such as my driver's license credit card usage

Benvon M. 
Rating:
5.0

Customer service was fantastic. Staff was polite and very helpful. I will definitely use them again the next time I need a U-Haul.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

jefrey S. 
Rating:
1.0

When I called to reserve the truck, I said I might be able to return it the same day and asked if there was an hourly rate. I was told there is only a 24 hour rate. I booked it. When I picked it up an hour later (at 12:15 pm), I asked when it was due back because the contract showed due back by 4:45 pm the same day. The employee said it was a 24 hour rate so it is due back by noon the next day to allow for a 15 minute cleaning. The next morning I got a call from the office stating that it was due back before 8 am and that my contract said so. The manager was very rude and argued with me that I agreed to have it back by 5 pm the same day. I never agreed to that, I simply asked if it was cheaper if I could get back by 5 pm and he said no. Since I paid for 24 hours, I planned on using it for 24 hours. I was told that the other truck was down for maintenance so I had to bring mine back at 8 am for another booking. I was treated so rudely.

Jon J. 
Rating:
3.0

Couldn't get the size vehicle we were wanting. But it was way better than driving to the other side and paying all those extra miles we wouldn't need.

Victoria N. 
Rating:
5.0

Thank you for always providing great customer service.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Well I signed up online and it had offered me your mobile app pick up. The location that I had reserved for except the mobile app pick up but does not have the mobile app system or equipment. I thank the Lord that I was called and informed by an agent that my pickup time and the mobile app check-in wasn't available so I was able to pick up the car two days in advance to my original reservation because they were closed on Saturday Sunday Monday was open but only opened at 8 my vision was reserved for 5:30 I believe. So if you are presenting mobile app check-in as part of one of your features on your online or your website it would be great that you have the system up and running as well

Benvon M. 
Rating:
5.0

Staff always helpful and courteous

stephen W. 
Rating:
5.0

Great experience start to finish. Personable and friendly personnel, excellent vehicle, and everything as promised.

Steve M. 
Rating:
5.0

Amazing customer service! From my first phone call with Carter Barto I was impressed. We needed to haul a three wheeler mobility scooter and were unsure if it would fit the U Haul ramp. Online details from U Haul state the ramp is 2Ft 2" wide but that's including the lip at edges. Actual usable width is probably 2Ft, therefore not accommodating our scooter (we needed every inch). Luckily when we went to pick up the 15 Ft truck Shawn & Tomina helped us attempt loading previous to doing doc's, we soon realized it wouldn't accommodate the scooter so we rented the van. What nice guys! I managed a Storage & U Haul facility years ago elsewhere and I have to say, I was impressed with not only the customer service, going above & beyond but the office and facility seems nice & clean too. Mahalo! Greg & Celia

Celia S. 
Rating:
5.0

Customer did not leave a comment.

Nir S. 
Rating:
5.0

Customer did not leave a comment.

donnie A. 
Rating:
5.0

Very satisfied all around with both the truck and staff. Shawn was very helpful and courteous in his help reserving the truck. Truck was more than large enough to satisfy our need. Would strongly recommend your rental to anyone in need of your service. *****(5 stars)

Thomas V. 
Rating:
5.0

The whole rental experience was efficient and cordial. I see no room for improvement.

Aileen T. 
Rating:
5.0

Great people to do business with excellent experience as always

Elle L. 
Rating:
5.0

Excellent service, nothing to change.

Charlie O. 
Rating:
5.0

We appreciate the service we ALwAYS get at this location.

Billy M. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Everything was fine. Thank you.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Kamana Dizon was efficient, knowledgeable and engaging...keep employees like him!

rod M. 
Rating:
1.0

They find anything to charge you extra fee like sands on the bumper of the truck. They know that they are the only moving truck rental In the west side. No other competition means even if they have a bad service people will always go to them.

Drelynne N. 
Rating:
1.0

I returned the truck better when I got it. I even hosed down the truck bed to removed sands that was already there and yet I got charged a cleaning fee. I've rented Trucks from U-Haul many times in California and never got charged a cleaning fee. Before I picked up the truck they made me wait for about 30 minutes because they couldn't print my receipt. When I called in and dispute the charge Craig hanged up on me. Never again rent from this people. If I need to rent a truck again I rather go to a car rental place.

Drelynne N. 
Rating:
5.0

Very friendly employees. Extremely clean moving truck. Would recommend to anyone needing to rent a moving truck.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Service & staff are Great !

Jeff F. 
Rating:
5.0

Great!!

Amy V. 
Rating:
5.0

Very clean truck everything was done in a very professional way an excellent service thank you Cynthia Wilson

Cythia W. 
Rating:
5.0

Everything was as expected. Staff were very friendly and the truck was clean and efficient.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Georgeanne K. 
Rating:
1.0

Truck was dirty when we picked it up with cigarette butts in the ash tray. I emptied out the leftover cigarette butts. I have received the final bill and it has a cleaning fee? A cleaning fee for a truck that was never clean to begin with? I would appreciate a cleaning credit as I will be calling the store during open hours.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

Chasity F. 
Rating:
5.0

Customer did not leave a comment.

Elle L. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Everything was smooth and customer service from both persons who helped me, was very excellent. Thanks guys

Sheldon F. 
Rating:
1.0

Carter threatened to have the Uhaul towed at my expense and demanded me to drive back to the haul and move the truck when he had the keys, saying I returned it too close to the driveway and it was blocked. I pulled my dually truck in the "blocked" driveway and watched patrons also use the blocked driveway while I was there before the truck was moved. This mans poor attitude at the end of the day will cost you business. Carter is a kook.

Clay K. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

Fix the yellow light lower Rt corner; add a workable padlock. No worries! I always rent from you! Jean Zimmer

Jean Z. 
Rating:
5.0

We had a third passenger....the seat belt was beyond filthy...It was dirty & molded...It was stuck in back of the seats..had to dig it out......The truck itself felt like it was going to fall apart any moment........

Linda A. 
Rating:
1.0

The man who took our information was rude and clearly not happy. My husband and I are respectful professionals so it was not our behavior that instigated this response. It felt like he was taking his anger/unhappiness out on us. Instead of handing me my driver's license and credit card he deliberately tossed them on the counter even as my hand was out. It was clear he did not want our business. Sad to see discriminatory behavior on an island with so much Aloha.

Vanessa C. 
Rating:
5.0

Great employee

Drew M. 
Rating:
5.0

Will rent from again, in fact I already made another reservation.

Kenith D. 
Rating:
5.0

Customer did not leave a comment.

Carole T. 
Rating:
5.0

Customer did not leave a comment.

Kaena W. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

Guy who helped us made our experience. I will be coming back if needed. Easily attained and well maintained vehicle.

Andrew L. 
Rating:
5.0

Perfect!!

Mark R. 
Rating:
5.0

Keep up the great attitude and Aloha. Love everything about the facility, clean, convenient, the workers... mahalo Aloha Self Storage.

tommy K. 
Rating:
5.0

Customer did not leave a comment.

Carter B. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

Excellent customer service. Quick and easy

Andrew N. 
Rating:
2.0

Carter was INCREDIBLY rude to me. He was rude to not only myself but the other gentleman that was in the office at the same time. He was clearly having a bad day. His delivery and tone were brash and unnecessary. Seemed like a power trip. I walked in, he looked annoyed, said in a rude way "its going to be a while!" he was on the phone. I said "no problem. My 2 movers just cancelled on me so I'm in no hurry." He then proceeded with an attitude. He continued to be incredibly rude. And the next day was even worse. He yelled at me on the phone because of the drop off time he told me yesterday was inaccurate and denied saying it at all. He had inadvertently called me a liar twice. The next day I got mad. Yelled at him (my bad, but I was DONE being treated like this!) and he hung up on me. Some quotes from him 'ummm no you're not!". " do you want the truck or not? "" have you even ever driven one of these?" all in condescending tones. If this is the business uhual does, I'm done. It's sad because it's a monopolized company on this island. Not many truck rental places. But this guy has GOT TO GO. Oh, and when I told a few friends about it after they saw my Facebook post, they knew who I was talking about. So, apparently I'm not the only one he's been rude to. Side note, the gentleman that met helped me return the truck was nice, effiecent and helpful. Probably sucks to works with such an awful human.

Ashley W. 
Rating:
5.0

Quick and easy on a tough day. Thank you!

Lynda L. 
Rating:
5.0

Customer service was wonderful. 2nd time renting and both times have been great. Will highly recommend

Richard E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Excellent customer service. knowledgeable and easy to work with staff.

Kay C. 
Rating:
3.0

dirty cup in passenger door. Service was helpful and friendly. We connected with Moving help for labor and he was a no show. He did text that he was in Honolulu and had missed his flight. We ended up loading the desk ourselves.

Donna V. 
Rating:
5.0

Best place on the island!

Tamara H. 
Rating:
5.0

Repair the wheels on carts provided.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Elane K. 
Rating:
4.0

Customer service was excellent,

Ronald O. 
Rating:
5.0

Service and equipment and location and U-Haul agents were all excellent. I cannot think of a thing that needed to be improved.

Jamie H. 
Rating:
5.0

Great service and staff. Truck was perfect for our needs and in excellent condition. Will rent again. Very convenient.

Daniel A. 
Rating:
5.0

Service was fantastic

Richard E. 
Rating:
5.0

Counter lady was lovely, very nice and helpful.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great customer service all the way around...kudos

JAMES W. 
Rating:
5.0

Staff very friendly ,helpful.difineltly will this company again.Mahalo

Denley O. 
Rating:
5.0

Everything was great. The staff when I walked in was helpful and friendly, the process was simple and not stressful at all, this store made moving as seamless as possible. Thanks!

Kevin H. 
Rating:
5.0

The Staff was very friendly and efficient. Excellent service!

Jeff F. 
Rating:
5.0

Great friendly service. Good equipment. Easy to book and pick up and return.

Tom G. 
Rating:
5.0

Always a great experience at aloha self storage!!

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Thank you for providing Uhaul on the westside of Maui! The office team was efficient and helpful. MahalO!

Hulita F. 
Rating:
5.0

Customer did not leave a comment.

Chantal S. 
Rating:
5.0

Jeff and that beautiful young lady in there with him in the office , I know how to pronounce her name , however I can not remember how to spell it at this minute , and the rest of his crew are Very Nice and Great Fun Attitudes to their customers. They All run a great business with a Very Safe and Very Clean and kept up property for suv and boat storage and great Uhaul truck rental for All of Cool Community Of Cool Ass Lahaina Town??. You rock and run a model company. they will go out of their way to help you , and that makes you feel good knowing your stuff is Safe. Mahalo Cool People of Aloha Storage????. Steve

STEVE T. 
Rating:
4.0

Felt like the total cost really snuck up on me. to advertise19 dollars a day and then for two days and a move just within town cost over 90 seems extreme.

Annelise C. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Margaret D. 
No reviews have been submitted for this location.

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