Customer Reviews for Aloha Self Storage Lahaina
(U-Haul Neighborhood Dealer)

485 reviews

23 Ulupono St   Lahaina, HI 96761

(808) 661-6829

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(808) 661-6829

23 Ulupono St
Lahaina, HI 96761

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Andrew and Carter are the best really go over and above for their clients always there to help! Wouldn't do business with anyone else!

Elle L. 
Rating:
5.0

Friendly staff who made renting very easy. Cargo van was perfect for our needs.

David B. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

The location was difficult to get to but that is not unusual for Maui. The staff was very good. The truck was used up, not current on registration or safety inspection, and had several mechanical issues that affected safety (brakes, steering linkage, u-joints, shift linkage etc.). U-haul, you need to get serious about your business because you have lost mine.

John R. 
Rating:
5.0

Very helpful. Loaned us some tie downs at no cost.

James S. 
Rating:
5.0

Excellent service! Thank you Aloha Self storage !

Jessica T. 
Rating:
5.0

Excellent customer service!!

Tim C. 
Rating:
3.0

Steering wheel was locked and frozen ignition when I first got in. Fuel tank not FULL. I had to leave truck and go find help to be able to leave. He explained that if tires are turned when parking, the steering wheel will lock up. Also, with fuel, difficult to return with exact fuel level. I ended up leaving it more full than when I picked it up. Gas station is a half block away. They could have brought it up to full.

Anne L. 
Rating:
5.0

Great experience. Helpful and personable staff made this rental very easy.

Robert G. 
Rating:
5.0

The staff was professional and gave me no stress service. Very Aloha Spirt at this location. Highly recommend. Get the truck in the morning and return it the next day so you have the evening to work even more to get it back the next day! People were very friendly and had a positive attitude.

Blain B. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Charmaine C. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Great customer service

Lori H. 
Rating:
5.0

Andrew and Carter were great, no improvement necessary.

Robert J. 
Rating:
5.0

Anthony and everyone was great.. check out was easy!

bradley C. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

I'm a little confused. I don't remember saying that I was certain it would take a day. without the move is bigger than I thought but I got a call saying the U-Haul is already reserved. I wasn't done moving but I rushed to deliver it back. Then I discovered I was charged for the day. Why couldn't I keep my truck if I was charge for the day? I don't understand why someone was scheduled with the truck wasn't even there. my bill went up from 40 bucks to 110 and I'm not so happy about it.

Corky G. 
Rating:
4.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

We had an issue with the lock and had to return the Uhaul to have it corrected and was promised a discount. When we returned the Uhaul the representative said he couldn't process our bill until Monday and that if we waited until Monday we would get a discount. We received our bill via email several hours after we returned it and there was no discount. Please contact me directly. Thank you

Robyn C. 
Rating:
5.0

Good experience. Everything went well.

Jeffrey M. 
Rating:
5.0

Much mahalo

Diego M. 
Rating:
5.0

Easy In and Easy Out, 100% Professional Customer Service

STEVEN F. 
Rating:
5.0

Nothing you guys do good job keep it up

Soape K. 
Rating:
5.0

Everything was great.

Robert J. 
Rating:
5.0

Exactly what you want on a moving day in and out. Clean, friendly professional. Thank you for making my day easy.

Ray D. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Nothing to improve. The folks at Aloha storage through whom I rented the truck we're super friendly and accommodating. They deserve high praise!

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
1.0

You charge too much,and customer service is lying to a customer.So you telling us is 20.00 a day and put 19.00 a day in U-Haul then hiding your stealing money without customer service explain. I do challenge all people to be aware by using U-Haul.

Tupou T. 
Rating:
5.0

Drew was very accomodating, very personable, and made my experience memorable. matt dochin

MATT D. 
Rating:
5.0

Friggin fantastic! 6 stars. Give Andrew a raise!

Matt O. 
Rating:
5.0

fast, friendly,service

Kurt M. 
Rating:
5.0

First day, rented a storage unit, was more than happy with the packing supplies they have to offer someone especially when needing this on the fly!! If Your Even Thinking If This Is A Good Company, YOU DON'T HAVE TO LOOK 👀 ANY FURTHER. BEST STORAGE, Rentals, Packing & Has A Elevator For All The Needs!!! KEEP UP THE AMAZING WORK, IT GOES TO SHOW HOW MUCH YOUR COMPANY IS A ONE STOP SHOP OF NEEDS!! Thanks So Much, A.B.

Adam B. 
Rating:
5.0

Extremely Nice Workers, Great Prices, & Amazing Storage Thanks For Having A Elevator!!!

Adam B. 
Rating:
5.0

Nothing. It was an easy pick up and drop off process. Thank you again for helping us with our fundraiser! -Lāna'i High and Elementary School Class of 2024

Iolani Z. 
Rating:
5.0

Not much if anything

John H. 
Rating:
5.0

Great people at Aloha Storage

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
4.0

This location is good but uhaul overall is a terrible and unreliable company.

Brycen B. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

Everything thing was great. Couldn't have been a better experience. Nice big clean truck. Staff is excellent. Easy pick up and return.

DEBORAH G. 
Rating:
1.0

Bully manager unwilling to review the incorrect date he entered on my contract.

Anne M. 
Rating:
4.0

I rented a box truck from U-Haul, aloha storage in Lāhaina 5/18/22. Carter the GM was nice but I was given the contract to sign w/o looking at the truck. Gas was marked incorrectly because I took a photo of the dashboard for my file. I returned the truck this morning 5/19/22 with a quarter tank, same amount as I got it but they still charged me $30 because they marked the gas incorrectly. There were 3 guys in the office, one older white man was trying to help, but the other two guys, one local, and the other white, said they've run my card, printed a receipt and it's a done deal. They don't care, too bad. It's only $30 but i don't like the attitude and not fixing the problem. I am a business woman and this is not how I treat my customer. Something is not right, you fix it. They are totally unprofessional.

Siuafu W. 
Rating:
2.0

My reservation had been cancelled by a mix up in computer problems. The business was able to offer another truck, so we could complete our job. The staff was very helpful, but I still not have the type of van I ordered.

Carole T. 
Rating:
5.0

Customer did not leave a comment.

Jayson D. 
Rating:
5.0

You guys did excellent.

Edwin S. 
Rating:
3.0

The price was way more than I was expecting. The cost per mile is outrageous especially with gas prices already being so high. It cost me half of this cost pre gas fill in MN. Price gouging for sure!

Betsy S. 
Rating:
5.0

Very friendly and helpful staff. This is the 2nd time I've rented from them, they make it so easy.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Aloha storage itself has great customer service . Their agents at the desk are always helpful and super nice . It was easy to book the u-haul. Some people have told me it's hard to rent one, I told them I had no problems at all , in fact it was easier then going through a drive thru to order food. I highly recommend this company to rent a U HAUL. Will need it again in the short near future. GOD BLESS and stay safe.✝️✝️✝️

ANGELA B. 
Rating:
1.0

I feel like I've been ripped off I was late 2 hours before the time I needed to be back because I was in traffic because of an accident that's not my fault , ohh and I had to rent it on Friday cause they close sat and sun due to personal issue of the work staff and I only needed it on Sunday 400 for the thing having to sit in my yard ,i just wished someone would of told me at the time I got it that it goes by miles and what gas I needed to refill into it as well but nobody told me I had to refill it in the first place ! I would like a refund but that's probably gonna end us in court.

Chase B. 
Rating:
5.0

Great people very helpful Thanks

lawrence D. 
Rating:
5.0

Customer did not leave a comment.

Cyrus K. 
Rating:
4.0

All great! Familiarization with some truck quirks was appreciated. Very clean, easy to drive.

Anne L. 
Rating:
5.0

Andrew was helpful and courteous. Gave good instructions about the van and the process to bring it back. Really nice experience. Definitely recommend this u haul location. Thanks Andrew.

Steve S. 
Rating:
5.0

Awesome service thank you!

Neleah S. 
Rating:
4.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Good service thanks

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

MATT D. 
Rating:
1.0

When I picked up the rental truck I asked about extending the reservation. The gentleman who helped me said he was able to do that so I would have 2 full days of use. I was very thankful because we knew there was no way we could do it all in one day. I received a call the next morning saying I had to immediately bring the truck back for another customer who would pick it up at 10am. I was in the middle of a move, working my ass off and had a lot left to move. I explained that I had confirmed a 2 day reservation and I was simply told “that's not gonna work”. They then said they had no other rental vehicles available. How would you feel in my situation?

Caleb M. 
Rating:
4.0

Windshield needs cleaning inside and out. Sun glare not good for safe driving. Steering could be tightened up a bit. Clerk forgot my driver's license in copy machine. I did not notice and had a bit of panic when asked to show ID to go into secure area to pick up boxes. Office was efficient except for that one lapse. Truck was fine.

Anne L. 
Rating:
2.0

First off, the van was dirty and smelly. Had to clean the seats, dashboard, cup holders, and cabin BEFORE bringing any of my personal items into the van. The speedometer wasn't checked and written down for me, the customer at the time of signing the contract, and there ended up being a discrepancy on the miles from what he office put down in the receipt to me afterwards. (I took photos on my phone when i turned on the van to document gas/miles and when I returned it parked, as well as the extra gas I put in... fuel tank was on 3/4, not full when picked up.) Also, NO mention of a "safe drive" fee. Was told at the counter about the flat rental fee, plus $1.49 each mile driven. That's all. He then said at the counter, charging $97 on my VISA to cover the "rental," which I said ok... thinking it was to cover the "miles" and flat fee, and I'd be refunded the balance of what I drove, like ALL car rental agencies operate on. TI was familiar with the counter attendee from renting my storage there, and he normally is kind, yet after the receipt was emailed and I saw the 2 discrepancies, I emailed him back, asking, "what was the HIDDEN FEE for and please adjust the credit back to my card. He then insisted he told me, which isn't true, for If he had mentioned it at time of rental I would have know what a "safe move" was/is, which I still don't. I was already exhausted from the abrupt moving circumstances, yet on principal, how can a company charge a customer for "hidden fees'" not described or agreed upon, and no speedometer reading documented on the contract. His reply to that, I should have told him. How? When I only saw it on the emailed "receipt" in which I replied with the photo images I had taken. Overall, won't rent a Uhaul from the storage facility I've been a loyal customer to for the past 5 years, even bringing small gifts in on holidays. Disappointing to say the least.

dove J. 
Rating:
5.0

Very friendly staff. Highly recommend going here for a uhaul rental.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Great Aloha from these guys!

Vonda S. 
Rating:
5.0

Everything was perfect. A good experience. Much cleaner than other locations

DEBORAH G. 
Rating:
1.0

Was given a price and told a time to drop it off Returned it with more gas than I took it out at and brought it back at the time i was told and was charged double the price and was told I did not have correct amount of gas and would not honor the price I was quoted never going back again bait and swim at its finest

Jason S. 
Rating:
5.0

Customer did not leave a comment.

J. Will B. 
Rating:
5.0

Nothing to improve on. Great service, Andrew was kind enough to walk me through my uhaul needs. I would recommend and we'll use this location again fo future moving needs.

Motley A. 
Rating:
5.0

Customer did not leave a comment.

Susie D. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
1.0

Cargo van was filthy dirty there's something wrong with the front end because the whole thing was shaking and the rotors were warped and it was filthy filthy filthy dirty

Cynthia W. 
Rating:
5.0

Nothing. Always excellent experience

Alessandro C. 
Rating:
5.0

Lots of Aloha! keep it up.

Tamekka S. 
Rating:
5.0

Customer did not leave a comment.

Dominique L. 
Rating:
5.0

Customer did not leave a comment.

Carolyn P. 
Rating:
5.0

The drivers door rear view mirror was broken making it impossible to adjust. If I had known this before I rented it I would have passed. It was dangerous to drive. Could I get a refund I only used it for two hours before I returned it. Thanks for your time in this matter. Dennis Ensminger

Dennis E. 
Rating:
5.0

Front desk staff was awesome; he made the check in process a breeze. Van worked great!

Katcha B. 
Rating:
5.0

I don't believe the gentleman could have been any more professional, courteous, and efficient. Lahaina side uhaul rocks. Thanks guys. Made everything super easy. Much appreciated. Mahalo

Bianca M. 
Rating:
5.0

Always friendly and accommodating.

Elle L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Pascal R. 
Rating:
5.0

Mahalo to Kamana who was our check in agent at the counter. Very pleasant and helpful

Jadian M. 
Rating:
4.0

Customer did not leave a comment.

kathryn V. 
Rating:
5.0

it was a awesome experience and the best customer service I had in a long time

William M. 
Rating:
5.0

Great counter staff

Mike K. 
Rating:
5.0

Could not have been better!

jason W. 
Rating:
5.0

These guys are amazing. We have 2 units here and used their 15 foot box truck today . A pleasure as always to do business with them. Always helpful, honest and a blessing to know.

JUDSON M. 
Rating:
5.0

Excellent service

Jim C. 
Rating:
5.0

The staff was friendly amazing and welcoming couldn't avast for a better experience

dean M. 
Rating:
5.0

You guys are awesome.

SYED Z. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Gilbert T. 
Rating:
5.0

I had a great experience with Edward from start to finish. He was very efficient and provided excellent customer service. We were in and out in no time as he had the documents prepared before I got there.

Gilbert T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
No reviews have been submitted for this location.

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