I had a great experience with Edward from start to finish. He was very efficient and provided excellent customer service. We were in and out in no time as he had the documents prepared before I got there.Gilbert T.
Trailer Rental & Towing in Lahaina, HI at Aloha Self Storage Lahaina
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lahaina, HI 96761
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Great staff! Thanks for being so nice!patricia S.
We had an awesome experience! Thank you!Debbie S.
The staff went above and beyond when we returned our vehicle. We felt pretty awesome. Thank you ðŸ˜Š.Aaron M.
I signed up for U-Haul account unfortunately every time I go to reserve a U-Haul I need to input information that I had already input hoping that every time I sign in or login to my account it automatically will put in the information that I had put in such as my driver's license credit card usageBenvon M.
Customer service was fantastic. Staff was polite and very helpful. I will definitely use them again the next time I need a U-Haul.Aaron D.
When I called to reserve the truck, I said I might be able to return it the same day and asked if there was an hourly rate. I was told there is only a 24 hour rate. I booked it. When I picked it up an hour later (at 12:15 pm), I asked when it was due back because the contract showed due back by 4:45 pm the same day. The employee said it was a 24 hour rate so it is due back by noon the next day to allow for a 15 minute cleaning. The next morning I got a call from the office stating that it was due back before 8 am and that my contract said so. The manager was very rude and argued with me that I agreed to have it back by 5 pm the same day. I never agreed to that, I simply asked if it was cheaper if I could get back by 5 pm and he said no. Since I paid for 24 hours, I planned on using it for 24 hours. I was told that the other truck was down for maintenance so I had to bring mine back at 8 am for another booking. I was treated so rudely.Jon J.
Couldn't get the size vehicle we were wanting. But it was way better than driving to the other side and paying all those extra miles we wouldn't need.Victoria N.
Thank you for always providing great customer service.Frank B.
Well I signed up online and it had offered me your mobile app pick up. The location that I had reserved for except the mobile app pick up but does not have the mobile app system or equipment. I thank the Lord that I was called and informed by an agent that my pickup time and the mobile app check-in wasn't available so I was able to pick up the car two days in advance to my original reservation because they were closed on Saturday Sunday Monday was open but only opened at 8 my vision was reserved for 5:30 I believe. So if you are presenting mobile app check-in as part of one of your features on your online or your website it would be great that you have the system up and running as wellBenvon M.
Staff always helpful and courteousstephen W.
Great experience start to finish. Personable and friendly personnel, excellent vehicle, and everything as promised.Steve M.
Amazing customer service! From my first phone call with Carter Barto I was impressed. We needed to haul a three wheeler mobility scooter and were unsure if it would fit the U Haul ramp. Online details from U Haul state the ramp is 2Ft 2" wide but that's including the lip at edges. Actual usable width is probably 2Ft, therefore not accommodating our scooter (we needed every inch). Luckily when we went to pick up the 15 Ft truck Shawn & Tomina helped us attempt loading previous to doing doc's, we soon realized it wouldn't accommodate the scooter so we rented the van. What nice guys! I managed a Storage & U Haul facility years ago elsewhere and I have to say, I was impressed with not only the customer service, going above & beyond but the office and facility seems nice & clean too. Mahalo! Greg & CeliaCelia S.
Very satisfied all around with both the truck and staff. Shawn was very helpful and courteous in his help reserving the truck. Truck was more than large enough to satisfy our need. Would strongly recommend your rental to anyone in need of your service. *****(5 stars)Thomas V.
The whole rental experience was efficient and cordial. I see no room for improvement.Aileen T.
Great people to do business with excellent experience as alwaysElle L.
Excellent service, nothing to change.Charlie O.
We appreciate the service we ALwAYS get at this location.Billy M.
Everything was fine. Thank you.Brenda B.
Kamana Dizon was efficient, knowledgeable and engaging...keep employees like him!rod M.
They find anything to charge you extra fee like sands on the bumper of the truck. They know that they are the only moving truck rental In the west side. No other competition means even if they have a bad service people will always go to them.Drelynne N.
I returned the truck better when I got it. I even hosed down the truck bed to removed sands that was already there and yet I got charged a cleaning fee. I've rented Trucks from U-Haul many times in California and never got charged a cleaning fee. Before I picked up the truck they made me wait for about 30 minutes because they couldn't print my receipt. When I called in and dispute the charge Craig hanged up on me. Never again rent from this people. If I need to rent a truck again I rather go to a car rental place.Drelynne N.
Very friendly employees. Extremely clean moving truck. Would recommend to anyone needing to rent a moving truck.Eric P.
Service & staff are Great !Jeff F.